1658 results found
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Enable Voicemail Queue and Direct Playback in Salesforce
Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.
7 votes -
Enable users on Salesforce to select all Numbers on the account
Enable users on Salesforce to select all numbers associated to the account and not limited per extension
2 votes -
Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone
We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.
1 vote -
integration with shopify so all customer communication can sync within the shopify platform
integration with shopify so all customer communication can sync within the shopify platform
1 vote -
Integrate with Curve Dental
Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!
1 vote -
RC for MS Teams EA Contact Optimization
Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts
2 votes -
Custom created properties in RingCentral for HubSpot integration
Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration
3 votes -
Call Queue Status Optimization on SalesForce
Users to automatically update the call queue status on Salesforce after call has ended
1 vote -
Kroll (By Telus)
https://www.telus.com/en/health/health-professionals/pharmacies/kroll
We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.
1 vote -
fixed icon for RC for HubSpot
Ability to lock RC for HubSpot icon in the desired position.
2 votes -
Outbound Calls to Pull up User records on Hubspot
Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen3 votes -
display platform status in enterprise monitoring tools
Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.
1 vote -
Remove chat tab on MS Teams for RingCentral
Remove chat tab on MS Teams for RingCentral
Reason for request: keep coming up as unknown
which makes no sense
2 votes -
Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce
The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.
3 votes -
Hubspot countdown timer
Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended
1 voteThe new native Hubspot integration does exactly this! It may require some specific configuration to log immediately, and there could be some specific circumstances in which calls can't be logged immediately (e.g. when you are waiting for a recording to be made available), but this should now be possible.
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WellSky Personal Care Formerly Clear Care
We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.
2 votes -
Salesforce integrations features for Hotline Platform
Our ask is to help us connect the RingCentral hotline call log with the
date and time of the call to the Salesforce CRM. This is something that
should not take 2 months and 70 hours on the phone1 vote -
Integrate with HouseCall Pro
Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro
8 votes -
Clearview Escalation Process
Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:
- Advanced Support Engineers escalate the issue to Nice incontact
- Nice Incontact then escalates the issue to Clearview
- Clearview raerly interacts directly with the customer, leading to a game of telephone.
- Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.
Proposed Solutions:
1. Direct Escalation by Technical Account Managers
Since Clearview issues are…1 vote -
Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications
Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/
1 vote
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