1166 results found
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Adding Google Worspace didnt work
Adding google workspace didnt wok
1 vote -
Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…
6 votes -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
RC for Hubspot Mobile Option
They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration
2 votes -
Synchronization of MS Teams Contacts with RingCentral
The integration or synchronization capability between MS Teams contacts and RingCentral's contact management system. This enhancement aims to streamline user access and ensure a consistent and unified contact experience across both platforms.Benefits:Enhanced Efficiency: Users can seamlessly access and manage their MS Teams contacts directly within the RingCentral environment, reducing the need for manual data entry or switching between applications.Improved User Experience: Simplified contact management fosters a more user-friendly experience, facilitating faster communication and collaboration.Consolidated Information: Synchronizing contacts ensures that users have up-to-date information readily available, promoting accuracy and consistency in communication.
1 vote -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
1 vote -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
1 vote -
Directly dialing a phone number link.
When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.
1 vote -
5 votes
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Salesforce integration: Conference with host able to drop off
Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.
4 votes -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Ability to automatically move scheduled meeting to Teams
I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"
1 vote -
option to store specific data only via archiver
Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.
1 vote -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
9 votes -
Salesforce to Detect Contacts already being handled by another Rep
Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.
1 vote -
Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin
Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.
1 vote -
1 vote
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Auto Transcription - Conversation Analyzer in SFDC Integration
Analyzer has uncovered some potential issues:
- Automatically transcribing and analyzing every call
- Identifying agent non-compliance and helping business take action
- Offering configurable redaction to prevent sensitive-inform exposure
Then, the solution identifies how top performers achieve their goals and helps supervisors:
- Break down, categorize, and review graphically displayed call content
- Boost agent performance by quickly uncovering and acting on details
- Decrease churn rates
- Replicate top-performer behavior with best practices
- Ensure agents actually use Einstein Next Best Actions
Schedule agents and manage the workforce2 votes
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