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1443 results found

  1. Shared email/Common Ext. | SSO & Active Directory

    Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. custom name salesforce

    Allow custom names for different numbers on user

    1 vote
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  3. Call Monitoring Feature on Avaya Phones

    The call monitoring feature is only supported to limited Devices/Brands.
    Avaya not being included

    https://support.ringcentral.com/article-v2/10753-Call-Monitoring-Supported-Desk-Phones.html?brand=RC_US&product=RingEX&language=en_US

    1 vote
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  4. RC for Salesforce - Call Tasks

    Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  5. RC for Salesforce - Click to Dial

    Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
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  6. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  7. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Login in the RC phone using email

    Login in the RC phone using email

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. Salesforce Reports

    Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
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  11. SMS Automation in Dynamics 365

    It would be better if SMS Automation works between Dynamics 365 and RingCentral

    1 vote
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  12. RingCentral App (Integrating Redtail Calendar and Contact Syc)

    The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  13. Salesforce SMS

    Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote
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  14. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  15. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote
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  16. Fax outlook notification - Print to Fax

    When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes
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  17. RingCentral for HubSpot: Improve multiple match for B2B calls

    As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.

    For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…

    1 vote
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  18. RingCentral for Google - Display the actual phone number as opposed to the CLID name.

    There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s

    The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote
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  20. Face ID instead of Passcode on InTune RC app

    So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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