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  1. I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

    4 votes

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  2. Allow reliable delivery of notifications via Verizon SMS

    23 votes

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  3. Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.

    1 vote

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  4. Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    6 votes

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  5. Townsquare Interactive is a CRM with website development and a marketing platform.

    1 vote

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  6. Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes

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  7. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  8. These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).

    It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…

    2 votes

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  9. If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes

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  10. I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes

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  11. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    50 votes

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  12. It would be best for Hubspot extension to work outside of Chrome extension

    1 vote

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  13. Wants know if the integration is working properly and if he is able transcript the call with the Hubspot App

    2 votes

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  14. 2 votes

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  15. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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  16. Have the ability to associate voicemail to contacts or acitivity record

    1 vote

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  17. Have an ability to remove the option fo new lead , new ooportunites under related to

    1 vote

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  18. Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.

    2 votes

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  19. Added ability to download Microsoft Teams on Chromebook
    It only shows that current supported OS are:
    Windows 108.1 (64-bit), or later
    macOS 10.153 (High CatalinaSierra), or later

    https://www.ringcentral.com/apps/microsoft-teams-diale

    1 vote

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  20. There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral

    1 vote

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