1786 results found

1. Using a standalone RingCentral email domain

   Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.

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2. Salesforce export calls

   Export all the outbound phone calls and UUID integration on salesforce and also to backfill the data into salesforce

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3. Options to call or SMS by hovering on a Phone number

   Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.

   He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.

   He says this makes things more complicated.

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4. RC Personal Contacts in RC App Connect (PipeDrive)

   Ability to use Personal Contacts in RC App Connect for PipeDrive

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5. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

   I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?

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6. Enable Voicemail to call Groups on Hubspot

   When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot

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7. Busy versus Set Status Message dichotomy

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have both options available without having to choose between Messaging or not. The Set Status Message is a great feature to provide more information like: Travelling, Vacation, Out of the Office, Working Remotely, or custom messages. Both options working together would be perfect, since 1) Busy is so integral to the Presence integrations across Teams and RC, etc. and 2) the Set Status Message can provide more detail onto why someone is busy or is just more visible when trying to reach out to someone. I'm not sure why both wouldn't be available and used, not requiring one or the other by choosing to enable or disable the RC messaging functionality.

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have… more

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8. RingCentral for Zapier Call Recording link

   Requesting to get a clickable link to play the call recording in Zapier

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9. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

   🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
   🔹I want to automate this
   I want to know Can I do this using Webhook

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10. Salesforce transferring call

    Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.

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11. Salesforce volume

    Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised

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12. Zapier

    Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)

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13. IDP changes

    Ability to stop the changes made by their IDP

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14. Disable ability of user to transfer/ forward call

    Ability to restrict / disbaled transfer to their personal number/ cellphone number

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15. Capability to block users from installing add-ins from apps gallery.

    Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

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16. Motility Software Integration

    CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.

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17. Enable AI-Powered Search on the RingCentral Support Site

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much like how Google Search or NICE inContact’s community platform currently operate.

    Benefits:

    More accurate and relevant search results

    Reduced time to resolve common questions or issues

    Better user experience, especially for new or non-technical users

    Increased self-service success rates, reducing load on support teams

    RingCentral already provides excellent documentation — this enhancement would make it much easier for users to access and benefit from it.

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much… more

    2 votes

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18. User provisioning

    Ability to set a scheduled user provisioning within Ringcentral admin portal.

    2 votes

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19. Extracting more RingSense Data via Reports or API

    We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.

    7 votes

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20. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

    Suggested Improvement:

    • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
    • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

    Use Case Example:

    • An integration provisions 50 numbers via the BYOC API.
      • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
      • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

    Expected Enhancement:

    POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

    {
    "phoneNumber": "+14151234567",
    "name": "Support Queue West",
    ...
    }

    Benefits:

    • Enhances clarity and usability in the admin portal and apps
    • Improves accuracy when selecting Caller ID or assigning numbers
    • Supports automation and better number lifecycle tracking
    • Reduces risk of misidentification in environments with large number pools

    Priority:
    Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

    Conclusion:
    Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

    Let me know if you need an OpenAPI spec draft or example payload to support the request.

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the… more
    4 votes

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