1282 results found
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Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
9 votes -
Voice/Language Translator
The customer wants to have the feature voice/language translator for Italian users
2 votes -
Voice activated API.
A voice activated API.
3 votes -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.1 vote -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
2 votes
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RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votes -
Allow the ability to disable user's access to Automator
Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.
There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.
1 vote -
User with Standard(inernational) role not able to dial international call from Call Queue
User with Standard (international) access, not able to dial international call from call queue
3 votes -
Presence Sync
Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,
Available Presence Sync features reference:
https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us2 votes -
Enhance Admin capabilities
Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.
1 vote -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
16 votes -
Date Change
As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date
1 vote -
Sycle
Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.
1 vote -
MS Teams Meeting to RC Embedded App using Conference Phone
Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.
1 vote -
Have the option on the hold music to inform customer about their queue number while on hold
Have the option on the hold music to inform customer about their queue number while on hold
1 vote -
Create custom emojis
Create customized emojis in RC.
1 vote -
Unique email address
Customer wants to use not a unique email for several user extensions.
1 vote -
Click-to-dial via Salesforce to connect via their deskphone
The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.
The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.
1 vote
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