1658 results found
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SSO duplicate email
bility to received the duplicate email file on the other super admin on the account and not just on the main super admin
2 votes -
MS Teams EA
Ability to set uo the MS Teams EA without tieng to sspecific user account
1 vote -
RingCentral App Live File Editor
When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :
2 votes -
Allow for Company name to be displayed on SMS
When sending out SMS display company name instead of just phone number.
2 votes -
Audit trail Mute visibility
Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.
5 votes -
RC for Salesforce - Auto Log Calls
if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI
2 votes -
Hubspot call queue
RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue
1 vote -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
5 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
Hubspot Call Queue Activity
Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion
1 vote -
RingCentral audit trail (show more details)
Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password
1 vote -
Yardi CRM
We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…
5 votes -
RC for Hubspot - Contact List
Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers
1 vote -
Integration with Central Reach practice management software
Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers
1 vote -
Salesforce Flow Builder
Option to create a salesforce flow to send a text using Ring Central.
2 votes -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
1 vote -
RingCentral for google webrtc
Full support of webrtc to RingCentral for Google
1 vote -
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
1 vote -
RingCentral for Zapier - AI Transcription
What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.
1 vote
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