1658 results found
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Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
16 votes -
Salesforc call center
Ability to create call center out side RingCentral Salesforce integration
1 vote -
SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
3 votes -
RingCentral MVP App Fax Scanning Option
Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.
Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.
1 vote -
Archiver - SMS Content
Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?
7 votes -
RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
MS Teasm token expiration
Ability to control the token expiration in MS Teams. within RC admin.
1 vote -
1 vote
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Sync contacts through Global Directory on RC for MS Teams EA
Support admin-based setup for the External Contact Service.
1 vote -
Group text capability in Dynamics 365
In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.
2 votes -
Sync External Shared Contacts on the Mobile/Desktop App _ BT Account
Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.
1 vote -
Customize disposition via App Connect
Ability to customize disposition using App connect
1 vote -
Salesforce Field to RingCentral
The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.
1 vote -
RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup
Customer is looking for this feature which, he is claiming that it was existing before.
Issue : RingCentral Outbound Click to Dial via URL is Broken
Steps to replicate :
1. He opens command prompt or the RUN black box.
2. He submitted URL link that will dial out, together with the extension number users would like to reach.
3. Example : tel://8005958110,,2,,60128#,1
4. It should dial via the RingCentral MVP App and it should connected to the correct extension.1 vote -
Zapier ringout
Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.
1 vote -
RC for Zapier - RingOut API to RC App calls
Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App
1 vote -
1 vote
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Ability to generate reports to show purchased calling credit charges for the entire year
- can i get a report of call credits being used
- can i get logs going back 12 months with the calling credit used
- looking for total usage that takes up the call credits
- essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
1 vote -
Ability to access email on the app
Ability to access email on the app
1 vote
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