1619 results found

1. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

   In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

   Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

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2. RingCentral Analytics Reports to sync with Salesforce Analytics

   The customer asks if Ring Central analytics can be integrated into their Salesforce.

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3. Use HubSpot native dialer for calls

   Currently, we do have two options for placing a call using RingCentral for HubSpot
   1. Click to dial
   2. From the CTI dialer

   It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

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   0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   This has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK

4. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

   On the deskphone,
   Directory -> Local Directory -> All Contacts -> Add
   Entered my phone under "Richard Mobile" with the +44 area code.
   I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
   I went back into the directory and changed it from +44 to 0
   If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

   This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

   The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

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5. Having a "Notes' field under Users General for internal purpose

   Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

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6. Account-wide triggers for Zapier

   I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

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7. RC EA for MS Teams - Firewall for MSI Deployment

   The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

   Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

   It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

   Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

   Their IT hesitated to use GPO. Is there another work around for this request?

   When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

   The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

   Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

   It was recommended to… more

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8. Call transcription option in Bullhorn

   I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

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   1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   This feature exists and is standard in RingCentral App Connect.

9. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

   The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

   Currently, we don't have the ability to configure or modify the dashboards and results.

   It would be great if we have an option to edit it to include or remove results from the reports dashboard.

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   2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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10. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to another company .

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to… more

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11. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

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    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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12. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

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    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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13. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

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    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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14. Salesforce: Make calls using Teams Embedded App
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15. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

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16. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

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17. Integrate the 'Call' option under contacts to place call from RC

    RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.

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18. MS Teams analytics not available

    The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

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19. Salesforce integration call pop up screen to appear even when salesforce is minimised.

    If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.

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20. Salesforce Integration Call Disposition Subject Default

    It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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