1666 results found

1. RingCentral APP to be added to my apps instead of going to admin portal

   Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

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2. Audit trail Mute visibility

   Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

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3. MS Teams Presence Sync

   Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .

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4. Yardi CRM

   We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we can do on the Yardi side, this is a RingCentral issue." Please help us get this resolved. If I need to set up a call with Yardi support for us let me know. Thank you. David This is the response provided by their CRM and what is now being requested from the RC team. We need to do all we can to provide details to the customer on this so they can work with their other provider to resolution.

   We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we… more

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5. User Provisioning should not have a welcome Email

   Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

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6. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

   When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

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7. Ability to assign an activity to a user in HubSpot reports

   Currently, we don't have an option to assign an activity to a user in HubSpot reports.

   After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

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8. MMS | RingCentral for Hubspot

   For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

   It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

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   2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   The new native Hubspot integration supports both sending and receiving MMS (SMS with images) messages!

9. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

   The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.

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10. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

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11. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

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12. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

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    0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    This has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK

13. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

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14. Account-wide triggers for Zapier

    I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

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15. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

    Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

    Their IT hesitated to use GPO. Is there another work around for this request?

    When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to… more

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16. Call transcription option in Bullhorn

    I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    This feature exists and is standard in RingCentral App Connect.

17. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

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    2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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18. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to another company .

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to… more

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    1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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19. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

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    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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20. Integration with VIN Solutions

    We want a way to memorialize communications inside of Cox Automotive's VIN Solutions product. This includes the following features as well: CTI, click to dial, call pop and more.

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    Planned  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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