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1421 results found

  1. Changing User's presence status as an Admin

    is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
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  3. RC for Salesforce - Click to Dial

    Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
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  4. Fax outlook notification - Print to Fax

    When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes
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  5. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    4 votes
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  6. RC for Zapier - Accessing Zap in behalf of another Extensions

    I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

    4 votes
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  7. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  8. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. RingCentral Video meetings in RC for HubSpot

    A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

    Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Archiver accont wide set up

    Option to set up the Archiver Account wide for all the admins on the account.

    4 votes
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  11. Disconnect "MS Teams Connection" with API

    I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

    4 votes
    0 comments  ·  APIs  ·  Admin →
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  12. Add-in for MS Exchange 2019

    RingCentral Schedule Add-in for MS Exchange 2019

    4 votes
    2 comments  ·  Other  ·  Admin →
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  13. RC for Hubspot - Call Logs and Recordings

    We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. Mass texting using RingCentral for Salesforce

    It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  15. Display the dialed/callee number for incoming calls

    Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  16. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes
    0 comments  ·  Integrations  ·  Admin →
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  17. Multiple accounts with the ability to toggle between in the app.

    I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?

    4 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    4 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  19. Hubspot Contacts sync with RC App contacts

    Needs to sync the contacts of Hubspot with RC App Contacts, currently only Google and Microsoft contacts are available to sync.

    4 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  20. shared lines for Yealink T54W compatibility

    Hello,

    As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.

    The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines

    4 votes
    1 comment  ·  Developer Platform  ·  Admin →
    How important is this to you?
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