1282 results found

1. power dialer program, such as phone burner.... auto dialer to call imported client numbers
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2. Expand Dynamics 365 integration to navigate to more records

   We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log inbound and outbound calls directly to opportunity/case activities.As it is, the user has to do a lot of manual navigating and clicking to complete the workflows of incoming and outgoing calls.

   We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log… more

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3. Fax transmission results to show the direct number instead of main number only + extension number

   Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.

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4. Fax Automation from Dropbox folders

   I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

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5. RingCentral Outlook plugin for Mac

   Why is there no RingCentral for Outlook plugin for Mac.

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6. RingCentral integration with epicor erp

   my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.

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7. HoneyBook CRM integration

   Add HoneyBook CRM

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8. Ability to Assign User Templates via API

   I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

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9. Setup Email Notifications on Updated Versions Releases of RingCentral Apps for Salesforce

   Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.

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10. Integrate into EHR (electronic health record) like Practice fusion

    We need to receive faxes into practice fusion and able to call patients and text them from practice fusion

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11. Tip Bot

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The mechanism that it uses is that the bot is connected to a pool, that creates a hot wallet for the users within the app and give them access to manage their funds, so they can realize actions by Dming the bot like tipping, airdropping in different ways and withdrawing to / depositing from a proper external wallet. This bot can be really usefull for internal and external uses

    Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The… more

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12. Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send the account record to the sales rep. When the sales rep receives the call, they see an option to open the account record as well.The sales rep accepts the call and they see the account record open on their screen.

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send… more

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13. Honeybook Integration

    Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

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14. Access Direct Messages in Outlook Plug-in

    It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.

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15. Glip: Create task as Zapier action

    We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.

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16. Integration with Practice Panther - legal practice management software

    It would be great to be able to capture texts and calls directly in the managment software. Another company is already working with PracticePanther to capture texts, but it makes no sense to me to have two text phone numbers. I prefer RingCentral texting and want to capture that information in the client file and also capture the duration of calls for billing purposes.

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17. Vertafore AMS360 insurance agency management software

    It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

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18. Ability to change the defaults for RingCentral Video within the Outlook plugin

    We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.

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19. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

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20. All cases to show on https://support.ringcentral.com/case.html

    We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

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