1808 results found
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Enable Admin access to 'lock', the Auto log notes and sms
Enable Admin access to 'lock', the Auto log notes and sms just link the feature offered on the Integrations console
2 votes -
Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Summary
Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.Customer Request
The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.Current Behavior
The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
The same shortcut does not work when using the…2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes -
Dynamics different email
Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.
2 votes -
Filter Users by Phone Model for Bulk Actions(update settings & apply templates)
It would be valuable to have the ability to filter and segment users based on their device phone model, allowing administrators to perform targeted bulk actions and apply device-specific configurations and templates.
2 votes -
Use Main Line in sending SMS using SMS Campaigns App for RingCentral
Option to use the main line in sending SMS using the SMS Campaigns App for RingCentral
2 votes -
Group SMS for Hubspot
Ability to log a group SMS within Hubspot
2 votes -
Improve Internal Call Identification for Microsoft Teams Direct Routing Integration
Current Behavior
In the Microsoft Teams Direct Routing integration, calls placed between internal RingCentral users are not recognized by Microsoft Teams as native Teams-to-Teams calls.
When an internal RingCentral user places a call to another internal RingCentral user who receives the call through Microsoft Teams, the call is routed as follows:
RingCentral User → RingCentral Platform → Direct Routing SBC/Trunk → Microsoft Phone System → Microsoft Teams Client
Because the call is delivered through the Direct Routing infrastructure, Microsoft Teams identifies the call as a telephony call rather than a call originating from a Teams user identity. As a result,…
2 votes -
tekDrive Integration Request
tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.
We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.
The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers…
2 votes -
Ring Central Archiver - File Naming Convention
We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?
2 votes -
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
Global Authorization Option for RingEX for HubSpot
Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.
Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.
It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…
2 votes -
Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.
At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.
Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.
2 votes -
Automatic contact creation for manually logged calls involving unknown numbers
It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.
2 votes -
claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
2 votes -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes
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