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Developer Platform, APIs, & Integrations

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1444 results found

  1. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?
  2. User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet

    2 votes
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  3. The RingCentral plugin for Teams requires users to install a plugin that only works for Windows and Mac machines.

    It would be great if there is an alternative to use the plugin on Chrome OS devices.

    2 votes
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  4. Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.

    It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.

    2 votes
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  5. Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.

    2 votes
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  6. We would like a walk through to describe how this can be accomplished.
    Need notifications for new web submissions. Preferably via in Salesforce SMS message through Ring Central.

    2 votes
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  7. How do we prevent tasks from being created for missed calls? We only want to create a task when a call is answered. In the Auto Save Setting, Pop matching Salesforce entity record on call is set to answered. Auto-create call log-on is not checked. What setting do we need to update to avoid creating Tasks for missed calls

    2 votes
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  8. It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used

    2 votes
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  9. There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.

    2 votes
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  10. Ability to assign an international number on a call queue to be answered by a user from another country.

    2 votes
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  11. Want to have an option to remove links on the ringcentral app like Webinar

    2 votes
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  12. I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
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  13. To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes
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  14. To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes
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  15. there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
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  16. To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes
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  17. if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes
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  18. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    2 votes
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  19. RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes
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  20. Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes
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