1808 results found

1. HubSpot Native Migration

   RingEX for RingCentral is still not available for Partner Brands like AT&T,

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2. New template for Workflow Builder

   We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?

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3. Expand Call History Availability in Salesforce Integration Beyond 7 Days

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history view available in the RingCentral desktop app. Ideally, users should be able to access and sync call logs beyond 7 days, with options such as:

   Custom date range filtering

   Last 30 days / Last 90 days / All time options

   Manual sync for missed or older calls

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history… more

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4. Report for users who are integrating RingCentral with other solutions.

   Report for users who are integrating RingCentral with other solutions.

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5. DND Dropdown Option for UK and EU Tenants

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

   Send to Voicemail – Route all incoming calls directly to voicemail.

   Forward the Call – Allow users to specify a forwarding number or extension.

   Play Announcement – Play a pre-configured message

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one… more

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6. Freedom to download old versions of RC App VDI Universal Service

   Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

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7. Visibility of Voicemail Logs for Co-Recipients on App Connect

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

   Requested Enhancement:
   Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

   Status:
   Under consideration by the development team; pending review for Q1 2026 update.

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

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8. Create an endpoint to upload Audio files through the Developer API
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9. "Every 3 days" option in Customized workflow

   The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
   They don't want to create multiple workflows per patient.

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10. New template for Workflow Builder

    we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.

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11. RC for MS Dynamics - SMS features

    Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS

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12. Voicemail recording and IVR selections

    Enable to log voicemail recording and IVR selections in Hubspot

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13. Salesforce incoming call using RC mobile app

    Using RingCentral and Salesforce mobile. I hope RingCentral offer any capability of popping Salesforce mobile on inbound calls to RingCentral mobile app.

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14. New template for Workflow Builder

    Create a workflow that allows auto forwarding of text messages from specific numbers.

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15. Ability to Fax out and add Fax Contacts within RingCentral for Outlook

    Ability to Fax out and add Fax Contacts within RingCentral for Outlook

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16. RC for Salesforce - Auto Create Ticket

    Customer needs assistance for auto create ticket for inbound calls in RC for Salesforce

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17. HV SMS - Enable to send up to 29k SMS

    Enable to send up to 29k sms messages

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18. Using a standalone RingCentral email domain

    Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.

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19. Options to call or SMS by hovering on a Phone number

    Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.

    He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.

    He says this makes things more complicated.

    2 votes

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20. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

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