1808 results found
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Remove lengthy pause after greeting
Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.
3 votes -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
3 votes -
Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams
This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it
3 votes -
Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication
Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…
3 votes -
Improve customer's call back response notification for RingCentral For MS Team
We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…3 votes -
Reducing Toll-Free SMS Validation Time
Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…
3 votes -
Intalling RingCentral Plug-ins silently
It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior
3 votes -
Installing RingCentral Plug-ins silently
It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior
3 votes -
Archive call recording real time
Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.
3 votes -
Add Option to Remove the Identity Provider ID from the Admin Portal
It would be beneficial to provide customers with an option to remove the Identity Provider ID directly from the Admin Portal. This would eliminate the need for customers to contact Support to have it removed on their behalf, reducing support requests and saving customers time.
2 votes -
RingSense Tracker values access via API
We have a priority question about API data. We want to access the RingSense Tracker data via the API to help enrich our call records. It is available via csv export, but I cannot find RingSense Trackers in your API documentation. From a business perspective, it addresses the following issues:
Lack of Automation: Without API endpoints for Tracker data, ODP cannot integrate conversation intelligence and tracker metrics directly into their automated call processing pipelines.
Manual Overhead: Relying on manual CSV exports is inefficient, prone to operational delay, and unscalable for enterprise sales operations.
Underutilized Data: The inability to extract tracker…2 votes -
RC for Salesforce - CTI Utility
The Phone Utility width is too narrow in Salesforce. The width has been adjusted in both available Salesforce settings for the CTI window. However, when the window is opened, it initially expands to the configured width but then automatically reverts to the smaller default width. This suggests that another setting or process is overriding the width configured on the Salesforce side.
2 votes -
Enable Presence Sync to New Provisioned Users
Enable a feature to allow or toggle on Presence Sync to be automatically be sync'd to newly provisioned Users via SCIM
2 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
template size limit
applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions
2 votes -
Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.
We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.
2 votes -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
Ability to choose if Call Recordings are logged to HubSpot
It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.
2 votes
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