1668 results found

1. one webhook sent for each incoming call.

   Multiple webhooks are being sent to Tracker RMS for a single call. Specifically, a webhook is being sent for every user in the main group for each incoming call. We only want one webhook sent for each incoming call.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  APIs  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Ability to create an AI receptionist with a dedicated voicemail system

   The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. SLO for SSO

   I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to RingCentral tab and log-out. Now, when I try to re-login, it asked for password and MFA.

   Which means when you logout of RingCentral the logout request is not passed back to Entra ID.

   This is related to Single Logout (SLO) for Single Sign-On (SSO). We need this in this day of age.

   I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. MS Teams embedded app - Notifications

   MS Teams embedded app should have some sort of notification when a new text comes in, little red dot on the pinned sidebar or in the desktop plugin icon in the system tray.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Autocreate contact Pipedrive

   Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. HubSpot Native Migration

   RingEX for RingCentral is still not available for Partner Brands like AT&T,

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. New template for Workflow Builder

   We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Expand Call History Availability in Salesforce Integration Beyond 7 Days

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history view available in the RingCentral desktop app. Ideally, users should be able to access and sync call logs beyond 7 days, with options such as:

   Custom date range filtering

   Last 30 days / Last 90 days / All time options

   Manual sync for missed or older calls

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Report for users who are integrating RingCentral with other solutions.

   Report for users who are integrating RingCentral with other solutions.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. DND Dropdown Option for UK and EU Tenants

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

    Send to Voicemail – Route all incoming calls directly to voicemail.

    Forward the Call – Allow users to specify a forwarding number or extension.

    Play Announcement – Play a pre-configured message

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Freedom to download old versions of RC App VDI Universal Service

    Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Visibility of Voicemail Logs for Co-Recipients on App Connect

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

    Requested Enhancement:
    Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

    Status:
    Under consideration by the development team; pending review for Q1 2026 update.

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Create an endpoint to upload Audio files through the Developer API
    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  APIs  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. "Every 3 days" option in Customized workflow

    The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
    They don't want to create multiple workflows per patient.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. New template for Workflow Builder

    we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. RC for MS Dynamics - SMS features

    Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Voicemail recording and IVR selections

    Enable to log voicemail recording and IVR selections in Hubspot

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an account regardless of the number of contacts sharing the same phone number.

    Provide an improved search or selection mechanism to easily log calls to the intended contact.

    Workarounds:

    Users currently manually log calls to the correct contact outside of the default search results.

    Business Impact:

    Reduces efficiency for users handling accounts with many contacts.

    Risk of logging calls to the wrong contact, leading to tracking or compliance issues.

    Priority / Notes:

    Medium to high, depending on frequency of accounts with multiple contacts sharing the same number.

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Salesforce incoming call using RC mobile app

    Using RingCentral and Salesforce mobile. I hope RingCentral offer any capability of popping Salesforce mobile on inbound calls to RingCentral mobile app.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. New template for Workflow Builder

    Create a workflow that allows auto forwarding of text messages from specific numbers.

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating