1465 results found
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RC for Hubspot - Click to Call feature
We are unable to use the ringcentral click to
dial function from within the individual contact record, however it is
working from our contacts list. We will just click to dial from the list.2 votesWe now use HubSpot's native click to dial features - found in the contact record under their portrait and name
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Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
2 votes -
how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose
how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.
2 votes -
Ability to disable pop up rating after sending sms
ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app
2 votes -
Automator - Add a buffer for triggering an action
Please add the ability to add a buffer time before the automation is triggered.
For e.g.
Missed Call automation, before triggering an SMS to be sent out. It is ideal that they could add a 5 minute delay before the text message is sent out.
2 votes -
To have video door station to work with RC auto provision settings.
I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.
2 votes -
Contact events using RC's automation tool or add it as a trigger in Zapier
Create a trigger/event for newly added Contacts within Automator or Zapier.
2 votes -
disable glip
I wanted to propose a feature enhancement for the RingCentral Apps. It would be beneficial if we could have an option in the Admin Portal to enable or disable the Glip messaging feature. This control could be restricted to Super Admins, ensuring that access to toggle this feature on or off is limited to those with the highest privileges.
I believe this addition would provide greater flexibility and control over messaging capabilities within our organization.
2 votes -
Answering Service
We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.
2 votes -
Sync Analytics detailed reports to Hubspot
Need to sync all detailed information of RC Analytics in Hubspot Call Logs. For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports
2 votes -
SSO in RingCentral Sandbox environment
Request to have the capability to use SSO in RingCentral Sandbox Environment
2 votes -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Salesforce SMS
Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on
2 votes -
Warm Transfer call for Yealink T4*U and T5*W
Feature Request : Warm Transfer call for Yealink T48U
Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
2 votes -
RingCentral for Google - Display the actual phone number as opposed to the CLID name.
There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.
2 votes -
Face ID instead of Passcode on InTune RC app
So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..
2 votes -
RC for Salesforce implementation
I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!
2 votes -
RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)
Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app
2 votes -
Media optimization support for RDS deployments with Windows Server multisession session hosts
This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).2 votes -
RingOut to allow external numbers - Salesforce CTI
RingOut option in Salesforce to allow adding external numbers
2 votes
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