1166 results found
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GENERATE A TASK WITHIN RINGCENTRAL ORIGINATING FROM AN EMAIL (OR REALLY ANYTHING)
IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ALL OF THOSE UPDATES ARE ALSO SENT TO US VIA EMAIL, SO IF WE RECEIVED ANY TYPED COMMMUNCATION FROM A CLIENT CONTAINING THE WORDS "KEY QUOTE," A TASK WAS GENERATED FOR US - BECAUSE WE ARE A SMALL COMPANY BUT WE RECEIVE LITERALLY THOUSANDS OF UPDATES AND EMAILS DAILY, AS WELL AS PHONE…
2 votes -
Netsuite Integration
Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
2 votes -
Synchronise Teams Status with ACO Status
Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
2 votes -
A webhook for when a change in emergency location has been detected.
In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of…
2 votes -
Calendar Management
Zoom as this feature where you can manage sync and manage your Google Calendar straight from their dashboard. You guys should add this as well. I attached a screenshot on how it looks on Zoom.
2 votes -
Ability to add alternate host in Outlook 365 add-on when scheduling a meeting
The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…
2 votes -
Create a task - Expand the 'Enter task Description Window'
Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…
2 votes -
Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this
I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.
2 votes -
Add a Ring Central Button to Calendar Invites in Caldnar
I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.
2 votes -
CallRail type marketing source analytics tracks origin based on channel
Marketing source tracking
2 votes -
Reports that shows if all phones are idle
report just shows if its accepted, but not if the phone itself is idle
2 votes -
Call Que to Custom parked locations
We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…
2 votes -
MyRepChat integration
An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!
2 votes -
Ability to minimize or move RC dialer in salesforce in classic view
the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.
2 votes -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
printer to fax option
cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.
2 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
2 votes -
Lightspeed webstore integration to Ring Central
https://www.lightspeedhq.com/thank-you/?id=1e899d05Looking to see how to add Lightspeed store as a part integrating SMS, Email.
2 votes -
Add Agency Zoom as an Integration
Add AgencyZoom as integrated application
2 votes -
manual disable busy meeting state when meeting is done before scheduled hour
When outlook agenda is synchronised and a meeting which is scheduled puts the RC app in busy state can't be manually changed until the scheduled time is done, but sometimes the meeting can stop urlier resulting that the user stays busy and can't change it to let everyone know his available.
2 votes
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