1282 results found
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DMS integration for the Automotive business
Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:
2 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
Refresh SFDC APP
Request is for an updated CTI Control and integration between RingCentral and SFDC.
2 votes -
Add Voice capability to Outlook addin
Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.
2 votes -
Microsoft Teams to ring first in call handling
As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.
2 votes -
Ability to remove Product Tour when launching RingEX the first time
Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.
2 votes -
RingCentral for SalesForce: Prevent screen pop for internal calls
Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).
2 votes -
MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality
Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.
2 votes -
Add SFDC as a connected account for contact imports
Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.
2 votes -
Integration with VIN Solutions
This is a huge need for many of our customers.
2 votes -
Dynamics integration - Add central admin control for settings
In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.
2 votes -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
2 votes -
RingCentral Cloud PBX Jump page from ServiceWeb
The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.
2 votes -
System wide custom fax cover sheet and API enhancement
Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.
2 votes -
RingCentral for HubSpot: Search/Associate new call to existing record
The ability to search for and then associated a new call to an existing record for inbound calls without matching records.
2 votes -
RingCentral for HubSpot: Clarity with Outbound caller ID
It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.
2 votes -
MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users
Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.
2 votes -
Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.
Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.
2 votes -
RingCentral for Dynamics: Transfer live call to RingCentral co-worker
The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only
2 votes -
RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC
The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.
2 votes
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