1668 results found
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AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.2 votes -
Option to Stop Automated Replies for Emojis/Reaction
RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions
2 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
2 votes -
Establish Integrations with SuiteCRM formerly known as SugarCRM
Integrate RingCentral with SuiteCRM
2 votes -
Security UX Inconsistency
Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.
2 votes -
Block User in RingCentral App
Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments
2 votes -
Ability to still mirror the Voicemail messages in MS Teams to RC App
Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail
2 votes -
Ability to increase fax transmission speed when sending large documents
Ability to increase fax transmission speed when sending large documents
2 votes -
User Provisioning feature inquiry
Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?
Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?2 votes -
View the SMS complete conversation once archived
Currently, SMS messages are archived individually.
It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.
2 votes -
MMS logging
Allow MMS to be logged in Salesforce (including the actual image or picture)
2 votes -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
Zendesk SMS logging
Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.
2 votes -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Data synchronization on BigQuery CRM
When I download a file and upload it on my database in BigQuery, the data should synch and have the same format from the original file so that it will copy all the information on my database.
2 votes -
The HUD functionality available in CRM integrations such as Salesforce or HubSpot
Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.
Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App
2 votes -
Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations
Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls
2 votes -
Optimize Memory Usage
Looking for where he could toggle off the new ‘Optimize Memory Usage’ option for account wide. Account wide settings for admin.
2 votes -
Stop RingCentral Cards within MS Teams
Starting last Friday, my users are getting ANNOYING “cards” EVERY day!
Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.
This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.
How do we make this stop?!?! It’s happening EVERY day
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user…
2 votes
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