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1444 results found

  1. RC for Salesforce - Schedule meeting to Leads

    Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
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  2. RC for Hubspot - Click to Call feature

    We are unable to use the ringcentral click to
    dial function from within the individual contact record, however it is
    working from our contacts list. We will just click to dial from the list.

    2 votes
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  3. how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose

    how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.

    2 votes
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  4. Ability to disable pop up rating after sending sms

    ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app

    2 votes
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  5. Automator - Add a buffer for triggering an action

    Please add the ability to add a buffer time before the automation is triggered.

    For e.g.

    Missed Call automation, before triggering an SMS to be sent out. It is ideal that they could add a 5 minute delay before the text message is sent out.

    2 votes
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  6. To have video door station to work with RC auto provision settings.

    I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.

    2 votes
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  7. Contact events using RC's automation tool or add it as a trigger in Zapier

    Create a trigger/event for newly added Contacts within Automator or Zapier.

    2 votes
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  8. disable glip

    I wanted to propose a feature enhancement for the RingCentral Apps. It would be beneficial if we could have an option in the Admin Portal to enable or disable the Glip messaging feature. This control could be restricted to Super Admins, ensuring that access to toggle this feature on or off is limited to those with the highest privileges.

    I believe this addition would provide greater flexibility and control over messaging capabilities within our organization.

    2 votes
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  9. Answering Service

    We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes
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  10. Syncing RingCentral Call Logs and Analytics Detailed reports to Hubspot

    Need to sync all detailed information of Call Logs and RC Analytics in Hubspot Call Logs
    For Call Logs, we need to see the Call Length and Duration.
    For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports

    2 votes
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  11. SSO in RingCentral Sandbox environment

    Request to have the capability to use SSO in RingCentral Sandbox Environment

    2 votes
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  12. Login in the RC phone using email

    Login in the RC phone using email

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. RingCentral for Google - Display the actual phone number as opposed to the CLID name.

    There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes
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  14. Face ID instead of Passcode on InTune RC app

    So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..

    2 votes
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  15. RC for Salesforce implementation

    I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes
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  16. RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)

    Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    2 votes
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  17. Media optimization support for RDS deployments with Windows Server multisession session hosts

    This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
    Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).

    2 votes
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  18. RingOut to allow external numbers - Salesforce CTI

    RingOut option in Salesforce to allow adding external numbers

    2 votes
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  19. RC for Salesforce - Open CTI to all SF Built-in Apps

    Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
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  20. Unified CRM - Clio 3-way call

    Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
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