1668 results found
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RingCentral in Azure Government tenant
Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.
2 votes -
Custom field/property mapping in HubSpot
We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
2 votes -
Increase details logged when Syncing RingCentral Call Logs to Hubspot
Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.
2 votesWe have implemented this feature in the latest fully native Hubspot integration.
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2 votes
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Ability to install the RingCentral app twice on the same device to log in with a different extension
The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.
2 votes -
Rc for Hubspot bulk SMS
Send bulk SMS using RC for Hubspot
2 votes -
Hubspot native integration movable window
For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing
2 votes -
SMS activity should show name and not number
When texting through SFDC they need the contact name saved in the subject line in SFDC. It is just showing the phone number and not the contact name. This should be available
2 votes -
Integrate Markate with App Connect
Seamless Communication & Job Management
Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.Enhanced Customer Experience
Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.Operational Efficiency
Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.Unified Reporting…
2 votes -
Outbound call direct from salesforce
Summary:
We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.Requested Improvement:
We request that when an agent clicks on a customer number in Salesforce:The call is initiated via the appropriate queue automatically, based on the customer’s associated school.
The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.
Benefit:
This enhancement would significantly streamline the calling process, reduce agent frustration,…2 votes -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
Integrate with Leap legal software
Please set up connector for Leap Legal Software
2 votes -
Integrate with Asana
Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.
2 votes -
SMS/Voicemail/Fax notification on RC for Salesforce
Currently, we only have a ringing tone for incoming calls on RC for Salesforce.
It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.
2 votes -
Pre-scheduled messaging
Allow for any direct or team message to be scheduled to send at a specific time and date.
2 votesWorkflow Builder will soon be adding support for "scheduled workflows" - a feature that could support this use case.
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RingCentral Scheduler using Google (Gmail users)
Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler
2 votes -
Enable users on Salesforce to select all Numbers on the account
Enable users on Salesforce to select all numbers associated to the account and not limited per extension
2 votes -
RC for MS Teams EA Contact Optimization
Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts
2 votes
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