1808 results found

1. Integrations Console - SMS messages link to users in Hubspot

   Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

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2. Option to Stop Automated Replies for Emojis/Reaction

   RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions

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3. Establish Integrations with SuiteCRM formerly known as SugarCRM

   Integrate RingCentral with SuiteCRM

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4. Security UX Inconsistency

   Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.

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5. Block User in RingCentral App

   Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments

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6. Ability to still mirror the Voicemail messages in MS Teams to RC App

   Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail

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7. User Provisioning feature inquiry

   Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?

   Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
   We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?

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8. It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses

   It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses

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9. View the SMS complete conversation once archived

   Currently, SMS messages are archived individually.

   It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.

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10. MMS logging

    Allow MMS to be logged in Salesforce (including the actual image or picture)

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11. RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events

    Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.

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12. Zendesk SMS logging

    Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.

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13. Remove some of the navigation items from the Ring Central for Salesforce Page

    Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.

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14. Data synchronization on BigQuery CRM

    When I download a file and upload it on my database in BigQuery, the data should synch and have the same format from the original file so that it will copy all the information on my database.

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15. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

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16. Optimize Memory Usage

    Looking for where he could toggle off the new ‘Optimize Memory Usage’ option for account wide. Account wide settings for admin.

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17. Stop RingCentral Cards within MS Teams

    Starting last Friday, my users are getting ANNOYING “cards” EVERY day!

    Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.

    This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.

    How do we make this stop?!?! It’s happening EVERY day

    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.

    However, there was a "block Bot" option from the Chat User list.

    In Blocking the bot from that ellipse, it creates a problem It will no longer show Missed Calls.

    This shows this is something that Ring Central changed with the bot (forcing spam messages). It never existed before, and your option to fix this problem now is to disable Ring Central notifications.

    Starting last Friday, my users are getting ANNOYING “cards” EVERY day!

    Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.

    This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.

    How do we make this stop?!?! It’s happening EVERY day

    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user… more

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18. Integration: HawkSoft

    Have Ringcentral integrate with HawkSoft in a 2-way API integration so that when calls come they can pull up in the Hawksoft database and pull the client profile, Also -, when calls come into HawkSoft, automatically create a log note of the call transcript so that we dont have to manually make a log of that phone call.

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19. SLO for SSO

    I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to RingCentral tab and log-out. Now, when I try to re-login, it asked for password and MFA.

    Which means when you logout of RingCentral the logout request is not passed back to Entra ID.

    This is related to Single Logout (SLO) for Single Sign-On (SSO). We need this in this day of age.

    I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to… more

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20. Autocreate contact Pipedrive

    Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

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