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1444 results found

  1. RC for Salesforce - Auto Dialer

    Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Convert RC Toll-free number to a QR code

    Have an option to be able to convert or link RC phone numbers to a QR code.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. RC for Salesforce - Call Logs for RingOut

    when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  4. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

    APPLE WATCH AND RING CENTRAL APP

    2 votes
    0 comments  ·  Other  ·  Admin →
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  5. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  6. MS Teams contacts to display the extension number on the contact list

    "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

    This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

    This has confirmed to be the expected…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  7. Report/Data of the calls we received from all countries

    We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  8. Ability to view and log call queue voicemails in Salesforce

    The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  9. RC for MS Teams features and difference with RC App

    Please send articles explaining why we might want to use Microsoft teams with ring central versus it being separate. Also, why SMS are removed when MS Teams Mobile mode is enabled.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  10. Connect an External Stereo System

    Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  11. Allow automatic association in Salesforce

    A filtering or a priority based solution to allow the app to pick some types of objects over others may reduce the chance of the app not able to decide on the object to associate to.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  12. RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)

    email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
    As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 365

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  13. Option to use 2 IDP's for Single Sign-On

    Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. RC for Salesforce - Call Logs / Activities features

    *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  15. RC for Hubspot - Call Logs features

    Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. RC for Zendesk features

    We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  17. Active Directory - Availability to

    We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  18. RC for Zapier - Caller ID for Outbound Calls

    My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  19. RC for Salesforce - SMS Logs

    wants to have the "subtype for text messaging using RingCentral in Salesforce"

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  20. Stop the phone number from parsing when logging text messages in Salesforce

    There should be an option to remove the parsed phone number when logging text messages in Salesforce since it's already found within an existing contact and will appear redundant. It's an opportunity to make SMS logging "cleaner", per the customer's opinion.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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