1492 results found
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RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)
email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 3652 votes -
Option to use 2 IDP's for Single Sign-On
Currently, we only have an option to set up SSO with one IDP Provider.
It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.
2 votes -
RC for Salesforce - Call Logs / Activities features
*to add notes and disposition when a call is initiated in RC App.
*transcribe all calls in Salesforce
*is it possible to add call disposition to appear in Activity - Task field2 votes -
RC for Hubspot - Call Logs features
Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?
2 votes -
RC for Zendesk features
We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.
The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…
2 votes -
Active Directory - Availability to
We should have an option to perform user provisioning without the requirements to have a digital line.
We would like to provision all user including those user that will not use phone calls
2 votes -
RC for Zapier - Caller ID for Outbound Calls
My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.
2 votes -
RC for Salesforce - SMS Logs
wants to have the "subtype for text messaging using RingCentral in Salesforce"
2 votes -
Stop the phone number from parsing when logging text messages in Salesforce
There should be an option to remove the parsed phone number when logging text messages in Salesforce since it's already found within an existing contact and will appear redundant. It's an opportunity to make SMS logging "cleaner", per the customer's opinion.
2 votes -
call queue numbers should show in company numbers in salesforce
Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"
2 votes -
RC for Salesforce: Login in behalf of other user
User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet
2 votes -
MS Teams Embedded App to work with Chromebooks
The RingCentral plugin for Teams requires users to install a plugin that only works for Windows and Mac machines.
It would be great if there is an alternative to use the plugin on Chrome OS devices.
2 votes -
Option to use Picklist (Multi-select)
Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.
It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.
2 votes -
Ability to pop-out embbeded dialer on MS teams
Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.
2 votes -
RC for Salesforce - Web Automation for SMS
We would like a walk through to describe how this can be accomplished.
Need notifications for new web submissions. Preferably via in Salesforce SMS message through Ring Central.2 votes -
Auto-create leads when missing calls in Salesforce
There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.
2 votes -
Forward all calls to an international number in Call Queue
Ability to assign an international number on a call queue to be answered by a user from another country.
2 votes -
remove app settings from ringcentral app
Want to have an option to remove links on the ringcentral app like Webinar
2 votes -
Active Directory | Map attributes from RC to Azure
I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.
User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.
2 votes -
579116
I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.
2 votes
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