1668 results found
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Add, remove, or cancel services without needing to talk to Retention
Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.
2 votes -
RC for Salesforce - Call Disposition for Sales Engagement
Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement
2 votes -
RC for Salesforce - Missed Calls Reports and Case Creation
Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce
2 votes -
RC for Salesforce - Auto-logs for old/past SMS
Ability to auto-log the past SMS and add on the Task / Activity
2 votes -
RingSense AI controls on FreshWorks CRM
cx would like to have controls for ringsense AI on integrated CRM Freshworks.
2 votes -
AI Sip Server
To have an option to connect Poly.ai integration with RingCentral.
We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?
2 votes -
Dynamics 365 Call Logs - "Regarding" field
Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations
2 votes -
Ability to View Itemized Bill on the Portal
It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing
2 votes -
Marked as call answered instead of missed | Dynamics365
As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.
2 votes -
Microsoft 365 Business Central Integration
Same integration like Microsoft Dynamics 365 Sales - but for Microsoft Dynamics 365 "Business Central" -
2 votes -
RC for Salesforce - Using Matter as a Case for call logging
We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field
2 votes -
RingCentral for Salesforce - Call Transfer / Call Leg
We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?
2 votes -
RC for Salesforce - Auto-login to the CTI Adapter
Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.
We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.
2 votes -
Integrate with ClickUp
Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.
2 votes -
Option to only logs calls to 'Contact' records
Option to only logs calls to 'Contact' records via Hubspot.
In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.
This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.
2 votes -
SSO Config routing to RC Desktop App - Diadlpad
Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad
2 votes -
Can you create the ability to integrate with Loxo?
Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.
2 votes -
RC for Salesforce - Case Disposition feature
Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.
2 votes -
Retell AI
Integrate Retell AI to RingCentral
2 votes -
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes
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