1363 results found
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Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...
...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)
Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.
People love…
2 votes -
Please add other international numbers where audio conference is available
RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list
2 votes -
Specify the phone number to download when using Ringcentral Archiver to Dropbox connection
This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.
2 votes -
2 votes
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2 votes
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Conference Feature
Please add the conference feature back on the integrated apps such as Outlook add in, as some customers are still looking for it,
2 votes -
Allow External Direct Calling for Microsoft Teams
Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.
2 votes -
Outbound Caller ID Switch Options on RingCentral for Microsoft Teams
If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.
2 votes -
Ability to add additional two Microsoft or Google Accounts to RingCentral App contacts.
With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.
2 votes -
Integration with Dynamics Business Central as a CRM tool
Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.
2 votes -
Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)
present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.
2 votes -
Develop a dialer feature or integrate with phoneburner
If its on your platform that would be great. If not integrate with phone burner please
2 votes -
Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol
calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany
2 votes -
Bloomerang CRM integration
We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/
2 votes -
Transfer/Forward call (pre-call control) to multiple folks simultaneously
I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.…
2 votes -
I want to create JWT auth tokens via a user interface
I do not want to use password auth. I want to issue an "API Key" to an app instead.
2 votes -
Make Ring Central available as a printer option in control panel
this would make fax usage universally easier for all .
2 votes -
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more here.
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Thryv Integration
It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.
2 votes -
Add additional Admin roles to Bridge OC
I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…
2 votes
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