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1444 results found

  1. RingCentral for Sa;lesforce click to dial

    Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide

    I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Hubspot fast forward and rewind

    Ability to fast-forward and rewind the call recording on RingCentral for Hubspot.

    1 vote
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  4. the issue with the attachments of the failed faxes (they can't be retrieved)

    the issue with the attachments of the failed faxes (they can't be retrieved)

    1 vote
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  5. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
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  6. Hubspot contact type

    Ability to change the contact type using RingCentral for Hubspot.
    Chnage from marketing contacts to non marketing contacts

    1 vote
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  7. Salesforce

    Support all salesforce edition for integration

    1 vote
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  8. Hubspot caller id

    When a call is received it display the name of the caller and changes right away to the number.

    Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  10. Disable Call Notification in RingCentral for MS Teams Embedded App

    The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

    Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. CounterPath Eyebeam

    Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote
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  13. Genetec

    Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote
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  14. Bullhorn reports

    Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote
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  15. clockify

    It would be great to have an integration for clockify.com or time-logging programs.

    1 vote
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  16. Salesforce Contact Page view

    I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
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  17. Shared email/Common Ext. | SSO & Active Directory

    Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. custom name salesforce

    Allow custom names for different numbers on user

    1 vote
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  19. Call Monitoring Feature on Avaya Phones

    The call monitoring feature is only supported to limited Devices/Brands.
    Avaya not being included

    https://support.ringcentral.com/article-v2/10753-Call-Monitoring-Supported-Desk-Phones.html?brand=RC_US&product=RingEX&language=en_US

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  20. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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