1737 results found
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SSO notifications
Notify via email if SSO certificate is nearing expiry
Please add the option to send email notifications before the certificate expires.
1 vote -
Hubspot call pop up
Pop up the existing contact record in Hubspot eventhough the calll was not answer.
It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered
1 vote -
RC for Salesforce - Headphone Controls
The feature to hang up the calls or answer them with the headsets and they are using the Ringcentral app and also Redtail.
1 vote -
Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
Spectora
Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.
0 votes -
[VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)
RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.1 vote -
Increase limit of active workflow on Workflowbuilder
Increase limit of active workflow on Workflowbuilder
1 vote -
Enable multiple SMS links
Able to send multiple SMS links via the AI Receptionist
1 vote -
Hubspot sms character
Remove character limit in Hubspot SMS
Goal : Send a long message using the RC for Hubspot1 vote -
RC for Salesforce - Multiple Task Created
Additional updates after task has been created in salesforce
1 vote -
0 votes
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Unable to Received Fax from Snappy Fax Software to RingCentral Fax Numbers
Snappy Fax does not appear to work with RingCentral. After several attempts, it seems the two systems are not compatible for receiving faxes through this software.
1 vote -
Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
RingSense Copy Link for MAC
The customer attempts to share one of the interactions by making it public and copying the link. Although a "Success" message appears, indicating that the link was copied to the clipboard, the user is unable to paste it into an email. They try using the Command+V shortcut and searching for the file in their computer's directory, but neither method works, suggesting the link was not actually copied or is not accessible.
1 vote -
Feature Request → Call Recording / Quality Management
I would like to request a feature enhancement in RingCX: the ability to play call recordings directly within the app, similar to how RingCentral allowed in‑app audio playback for auditing purposes.
Currently, we need to download recordings to review them, which slows down QA workflows. An integrated audio player would streamline call auditing, improve efficiency for Quality Analysts, and enhance the overall usability of the platform.
• Direct in‑app playback of call recordings
• Playback controls (pause, skip, speed adjustment)This feature is essential for teams performing regular call quality checks. Please consider adding it to the product roadmap.
1 vote -
Integrate with Actionstep
Ability to connect to Actionstep legal matter management (and CRM). We store contacts and all client details in Actionstep, so it would be wonderful if RingCentral could pull and push data to it.
1 vote -
RC for Hubspot Native App using Safari browser
Mac OS 15.7.4 Safari browser 26.3
Unable to get HubSpot app to connect with Ringcentral. After logging in to both platforms and attempting to connect them, fail/error message in Hubspot app:
"You're missing necessary parameters The following parameters are missing and are needed to continue with the integration process:
-clientid
-redirecturi
Please contact the integrator1 vote -
Hubspot Integration SMS retention policy
Extend retention of SMS just like RC app
1 vote -
Call Queue Option for Integrations Console - Hubspot
Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List
1 vote -
Add details to the To and From field in RIngCX for Zoho
Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.
1 vote
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