1620 results found
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RingCentral for Zapier Call Recording link
Requesting to get a clickable link to play the call recording in Zapier
1 vote -
Salesforce transferring call
Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.
1 vote -
Salesforce volume
Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised
1 vote -
Zapier
Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)
1 vote -
IDP changes
Ability to stop the changes made by their IDP
1 vote -
Disable ability of user to transfer/ forward call
Ability to restrict / disbaled transfer to their personal number/ cellphone number
1 vote -
Capability to block users from installing add-ins from apps gallery.
Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.
1 vote -
Motility Software Integration
CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.
1 vote -
user incoming call
The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.
1 vote -
fax
Please allow us to set an email address for fax status notifications. When the notification is received at the default address, I have to forward it to Salesforce. It would be ideal if I could set my Salesforce email as the destination for such notifications to eliminate redundant steps.
1 vote -
Archive Call Logs and SMS Logs
We need the ability to archive Call Logs and SMS Logs as part of the RingCentral Archiver integration with SFTP. Currently, while the Archiver supports voicemail, call recordings, faxes, and messages, call log and SMS log metadata are not included in the archived files sent to SFTP.
We wanted an automated and centralized backup of all communications. Having call and SMS logs exported to our SFTP destination ensures our internal systems remain up-to-date with accurate records, without relying on manual exports from the admin portal or APIs.
1 vote -
play recording while on a call
Play a recording while on live phone call
1 vote -
MS Operator Connect for Telus / RC Integrations
Added Business Connect as Operator Connect but it was not bringing the phone numbers to Microsoft Teams App, it shows online but cannot see the details like Phone Number assigned to the User
1 vote -
Snapdragon Processor needs to be added to the recommended hardware for Avaya Cloud Office Platform URGENTLY. Y>
We request an essential and urgent update to the Avaya platform. We have purchased new laptops for the office to find Avaya is no longer working on the latest processors. Extremely disappointing!
1 vote -
Ability to disable the contact in RingCentral App.
Ability to disable the contact in RingCentral App.
1 vote -
AI Notes on RingCentral for Dynamics
The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.
1 vote -
Enable multiple features for SCIM Active Directory Provisioning
Ability to "Department Field" in RC Admin portal after provisioning
Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference1 vote -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Change the number off repeating prompts in IVR before net action
We would like to have the option to change the number off repeating prompts before the next action
in our IVR menu
Min 1 repeat to max 101 vote
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