1808 results found
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RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
2 votes -
Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.
This is useful for us and easy to identify our productivity as a team.
2 votes -
Ask First Option on RC for Google
Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.
2 votes -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Jabra Engage via MS Teams EA
Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.
2 votes -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
To have an initial sms for opt in and opt out automated message
To have an initial sms for opt in and opt out automated message
2 votes -
RingCentral for Google conference call
The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group
2 votes -
Open Analytics to own company google spreadysheet after downloading the call logs.
Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.
2 votes -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
2 votes -
Disable Headset and Advanced in RC App
when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?
2 votes -
Automatic logging of missed calls from call queues in HubSpot
The customer wants missed calls from call queues to be logged in HubSpot.
1 vote -
Hubspot - SMS Workflow using AIR
When a customer calls and the call is unanswered or goes to voicemail, an SMS should be automatically sent to the customer informing them that someone will call them back.
1 vote -
https://www.thryv.com/
Our CRM we are integrated with is the app above. Can your team get started with an integration to migrate our call data there?
1 vote -
ezylnx
We are an independent insurance agency currently using RingCentral for our office phone/text communications and EZLynx as our primary CRM/agency management system.
We would like to know if an integration can be developed between RingCentral and EZLynx.
Our ideal workflow would be:
- When an incoming or outgoing call occurs through RingCentral, automatically identify the customer by phone number in EZLynx and log the call under that customer's account.
- Log the date/time, incoming or outgoing call, RingCentral user/employee, phone number, and call duration.
- Automatically log incoming and outgoing SMS/text messages under the appropriate EZLynx customer.
- If possible, log voicemails and/or provide…
1 vote -
Update and Clarify REST API Documentation for Call Queue Overflow Settings Schema and Endpoints
Third-party developer guides, SDK examples, and legacy documentation cite specific endpoints or nested schema paths for call queue overflow settings (such as queue-to-queue overflow and overflow routing rules) that do not exist or return errors in the live REST API. We request updating the official RingCentral Developer API reference with an authoritative guide and schema specification for retrieving and managing call queue overflow settings programmatically.
Current Problem:
When building automated configuration auditing and reporting scripts across hundreds of call queues, developers encountering overflow settings in third-party guides find discrepancies against the live API. It is currently ambiguous in the documentation…1 vote -
Populate missedCall Object on Call Queue and Department Answering Rules API Responses
Description:
When querying extension answering rules (/restapi/v1.0/account/{accountId}/extension/{extensionId}/answering-rule) for Call Queues and Department extensions, the missedCall settings object is omitted or not populated in the response. We request that the missedCall object and its associated routing action settings be fully populated for Call Queue answering rules via the API.Current Problem:
In the Admin Portal, administrators can view and configure missed call handling and overflow behavior for call queues. However, when auditing or exporting these configurations via the REST API across our 270+ call queues, the missedCall section is missing from the answering rules payload. This prevents API scripts from confirming…1 vote -
Provide Transcribed or Stored Prompt Text for Audio Mode IVR Menus via API
Description:
The REST API returns prompt details for Text-to-Speech IVR menus, but when an IVR menu uses an uploaded or recorded audio file (Audio mode), the API only provides audio metadata and binary content links, with no readable text representation of the prompt. We request adding a readable text field or transcription property for Audio mode IVR prompts in the API response.Current Problem:
In our environment, 270 of our 331 IVR menus use Audio prompts. Because the API does not expose the prompt script or description text for audio recordings, automated audits, documentation exports, and configuration review scripts cannot…1 vote -
Timezone missing from business hours API response
The REST API endpoint for extension business hours (/restapi/v1.0/account/{accountId}/extension/{extensionId}/business-hours) returns weekly schedule ranges (for example, 08:00 to 17:00) but omits the timezone. We request that the timezone object or identifier be included directly in the business hours API response.
Current Problem:
In an enterprise account spanning multiple time zones and sites, schedule intervals returned without an explicit timezone create operational ambiguity. Extension regional settings and parent site timezones can differ, so inferring the timezone from a separate API call is unreliable and requires redundant queries across hundreds of extensions, call queues, and IVR menus.Proposed Solution:
Include the standard RingCentral…1 vote -
Pre-populate Create Contact feature on Hubspot Integration
Pre-populate the caller number: When an incoming call is received, the CTI should automatically pre-populate the caller’s phone number in the appropriate number field.
Create placeholder contacts after the call ends: Placeholder contacts should only be created once the call has ended, rather than at the start of the call.
Support missed-call and voicemail tracking: This behavior is primarily intended to ensure that when missed calls are logged, we can accurately determine whether the caller left a voicemail.
1 vote
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