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1445 results found

  1. PipeDrive CRM to sync in Unified CRM SMS

    customer wants to sync the SMS in Unified CRM to PipeDrive SMS platform

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Salesforce picklist

    Ability to restore the picklist created before in Salesforce

    1 vote
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  3. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Salesforce screenpop

    Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
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  5. Pilot users

    5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote
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  6. hubspot text message

    Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications

    1 vote
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  7. Team settings for RingCX both Voice and DIgital

    The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  8. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Outlook auto update

    We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?

    1 vote
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  10. Redtail

    Redtail unlogged tab for multiple matching contacts

    1 vote
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  11. Key Commands in Salesforce

    Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Integrate Phone APP to create Zendesk Tickets

    Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...

    1 vote
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  13. Call activity to appear on feed through CTI on Salesforce

    1 vote
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  14. hubspot maximum account

    Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.

    This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.

    This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.

    1 vote
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  15. Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts

    Cisco Phones Hot Key for " Accept Queue Calls ".
    Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.

    Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
    Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  16. Extract data in the Contact Life via API

    To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  17. Request to build API for their 3rdp Party CRM called Cleardent Software

    Request to make the Cleardent software API available so thye could synchronize the patients' contact records

    1 vote
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  18. Halo

    Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.

    1 vote
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  19. Zapier contact

    Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.

    1 vote
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  20. RingCentral for Salesforce Messaging tab

    Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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