1531 results found
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Limit access to contacts in HubSpot
limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM
1 vote -
FieldPulse adapter for App Connect
They have an open API and are a CRM and field service software.
1 vote -
Salesforce call queue calls
Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF
1 vote -
Prevent Duplicate Call Logs in MS Teams When Landline is Busy
Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy
- Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.
This issue affects call tracking, reporting accuracy, and overall user experience.
- Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:
Operational inefficiencies…
1 vote -
RC for Salesforce - Customizing Type field on Task
"Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"
1 vote -
Live transcription support in Zendesk
Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.
Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.
1 vote -
Distinct audio device for ringing in Zendesk
The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.
1 vote -
LMN landscape software adapter for App Connect
If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.
1 vote -
Infor Cloudsuite CRM
Please add the Infor Cloudsuite CRM
1 vote -
Integrate CRM system 'Charity Log'
Integrate 'Charity Log' CRM system with Ring Central
1 vote -
Enable user to have option to resize RC for Salesforce Dialer
Enable user to have option to resize RC for Salesforce Dialer
1 vote -
Presence Sync mapping in Teams integrations
If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.
Is there a reason why it doesn’t behave the same?
1 vote -
Enable Voicemail Queue and Direct Playback in Salesforce
Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.
1 vote -
Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone
We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.
1 vote -
integration with shopify so all customer communication can sync within the shopify platform
integration with shopify so all customer communication can sync within the shopify platform
1 vote -
Integrate with Curve Dental
Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!
1 vote -
Call Queue Status Optimization on SalesForce
Users to automatically update the call queue status on Salesforce after call has ended
1 vote -
Kroll (By Telus)
https://www.telus.com/en/health/health-professionals/pharmacies/kroll
We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.
1 vote -
Zoho <-> RingCentral contact sync
Allow user to reflect Zoho contacts to RingCentral Desktop app
1 vote -
display platform status in enterprise monitoring tools
Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.
1 vote
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