1737 results found
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Analytics should have a spot in the ring central app, next to Favorites .
Analytics should have a spot in the ring central app, next to HUD / Favorites . Where staff can toggle over and see live reports that are public or shared with them , rather than a separate weblink or browser.
1 vote -
SSO list of users
Customer requested to have a list of all users that indicates if the user is enable or disable for SSO.
1 vote -
RC for MS Dynamics - Auto-log SMS
We have the RC for Dynamics V2 app installed, we are mainly using this to log text conversations in Dynamics. We only have a few testers using it right now, but on multiple occasions we have notices that the Auto Log SMS and Log SMS content toggle switches were switched to off after the user turned them on. Sometimes this happens after a couple of weeks of the app working as intended. If it would help to have a user download his logs, please let me know.
1 vote -
RingCentral for Dynamics Ap
Allow admins to globally enable "Auto Log SMS" and "Log SMS Content" in the integration console like you can for "Auto Log Calls"
1 vote -
Salesforce - Subject and Task Picklist
Salesforce 'Task' Object is having a validation to update the Type field as required when we are logging a call.
Please find the validation rule below.
AND(OR(RecordType.Name = 'Log a Call', RecordType.Name = 'New Task'), ISBLANK(TEXT(Type)), TEXT(TaskSubtype)!= "Email")Here the issue is, since it is not a required field in Salesforce, user cannot see an * Symbol for Type field.
Also, it is failing to log a call, after enabling auto call logging through admin settings. Since it is not a required field in Salesfor
1 vote -
RC for Hubspot Auto-Dial per Task
The Ringcentral application should dial the next company when click to move to the next company. Now i have to do one more step to click on
1 vote -
Logging activity on both Account & Case Object
The embedded dial pad is currently logging calls to either the Account or the Case, but not both
1 vote -
Set up main company number for hubpsot
Set up the main company number for HubSpot: getting the call activity of the main line into HubSpot
1 vote -
AI option for new sign-up users.
The customer would like all AI features to be visible in the RingCentral App for newly signed-up users, with the features displayed in a disabled state by default. This would allow users to see the available AI capabilities while keeping them disabled until they choose to enable them.
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
1 vote -
MS Dynamics CIF 2.0 features
Does your Dynamics 365 integration support Channel Integration Framework (CIF) 2.0 / multisession apps?
If yes, how do we get it — separate AppSource listing or a newer version of what we have? What's the exact name?
What adapter/channel URL and trusted domains do we use for the 2.0 setup?
Is it supported in a custom multisession app, or only in Microsoft's Customer Service workspace?
Anything to enable on the RingCentral account side (licenses, the integration toggle)?
1 vote -
Update Final Disposition field on RingCentral for Salesforce
It would be better to update the Final Disposition field in RingCentral for Salesforce so that it reflects the actual outcome of the call. Instead of automatically displaying "Ringing," the field should show the correct final disposition based on the call result.
1 vote -
ability to revert firmware upgrade of RingCentral apps to not have SPOG
The customer should have the ability to revert firmware upgrade of RingCentral apps to not have SPOG
1 vote -
Salesforce - Live Reports
The customer would like to understand the best way to have their live reporting data synchronized or exported to Salesforce. Specifically, they would like to know if there is a way to access or view their live reporting directly within Salesforce, and what options are available to achieve this.
1 vote -
Call Waiting Ringtone in RingEX for HubSpot
The Call Waiting feature is currently available only in the RingCentral desktop and web applications and is not supported within the RingEX for HubSpot CTI dialer. When a call is received on Line 2 while another call is active in the CTI, the incoming call must be manually ignored.
As an alternative, you may configure RingEX for HubSpot to use the RingCentral desktop application for calling by navigating to Settings > Calling and selecting RingCentral App. This allows calls to be handled through the standalone RingCentral application, where call waiting and other calling features are supported.
1 vote -
Additional Instructions/Guides on Admin Portal
Give additional instructions in the system whether to use semi-colon or comma when adding email recipients.
1 vote -
responsibid
Hi, I would love to integrate RingCentral info with Responsibid.com software. Please let me know if this is possible. Surely, It's possible to integrate, but I understand different companies may only allow certain integrations.
1 vote -
Integrating a schedule within call queues
Integrating a schedule within call queues in RingCentral. Specifically, determine if there is a way to automate the schedule based on an external calendar or application such as QGenda.
1 vote -
Schedule welcome/activation invite for a future date via API
Current state:
- In batch provisioning, sendWelcomeEmail is a boolean only (send now or not at all). It cannot target a future date/time.
- The transition object on PUT /extension/{id} (sendWelcomeEmailsToUsers / sendWelcomeEmail) is also boolean only, with no scheduled datetime.
- The "Schedule invite" option (pick a date/time) exists only in the Admin Portal Add User wizard, not in any API.Use case:
We provision new hires via the batch-provisioning API ahead of their start date. We want the activation invite to land on the start date, not at provision time. Today, the only way to schedule that is…1 vote
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