1491 results found

1. Access to Company Call History from Zapier integrations

   When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

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2. Dynamics

   Ability to use the RingCentral account in a different organization

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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   This needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?

3. RC for Zapier - API Creating shared contact

   They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

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4. HHA Exchange

   HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.

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5. Enable AI to become a Chat User

   Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
   Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident Management, allowing AI to participate in the incident chat, and reach out externally to gather logging or troubleshooting information.
   Or for Project Management? Automation runs against the external Project Mgmt tool, and initiates conversations within Messaging to discuss status updates with stakeholders, assignees, etc.

   This gateway allows AI conversationally to move information in-between EXTERNAL tools and automations, with individuals through the Messaging interface, where people converse naturally.

   Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
   Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident… more

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6. MS Teams deployment confirmation/visibility

   Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

   Problem Statement
   When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

   Requested Enhancement:
   Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin Portal or within Microsoft Teams itself. This visibility should include:

   • Confirmation that the deployment succeeded.
   • A list of Microsoft 365 groups or users who successfully received the app.
   • Any errors or failed deployments, if applicable.

   Benefits:
   * Reduces confusion for IT administrators.
   * Improves transparency and trust in the deployment process.
   * Speeds up issue resolution by identifying affected groups.

   Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

   Problem Statement
   When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

   Requested Enhancement:
   Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin… more

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7. RingCentral for Teams Desktop Plugin integration with Zoho CRM

   We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

   If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

   Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

   We have already tried different phone setup options within Zoho (Ringout, Browser, Softphone and RingCentral desktop app) and we have also change the Default app settings in Windows to point calls to RingCentral for Teams Desktop Plugin, but that doesn't work.

   While we really want the Teams and RingCentral presence sync, click to dial it more important.

   We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

   If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

   Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

   We have already tried different phone… more

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8. Salesforce Automation

   Flows in SF Jungo specifically for Automation should be available

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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   This idea needs a little more information. Searching for "Jungo" on Google does not reveal what kind of integration or what kind of service you are envisioning here. Can you provide more detail?

9. RC for Google - Meeting feature

   Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

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10. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

    Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

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    Planned  ·  AdminByrne (Group PM, RingCentral) responded

    We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

11. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

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12. FieldPulse adapter for App Connect

    They have an open API and are a CRM and field service software.

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13. Salesforce call queue calls

    Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

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14. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

    Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

    Customer frustration – End users might think they missed multiple calls when only one attempt was made.

    Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

    1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

    Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

    After finishing their call, the agent is unsure whether they missed three separate calls or just one.

    This causes unnecessary follow-ups and reporting inconsistencies.

    1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

    Call history should accurately reflect actual call attempts without duplication.

    1. Steps to Reproduce: Ensure the landline is engaged on an active call.

    Have another caller dial the same landline.

    Check the MS Teams call history – the call is registered three times instead of once.

    Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

    1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

    Reinstalled RingCentral and MS Teams applications.

    Reconfigured the integration.

    Ensured both MS Teams and RingCentral are updated to the latest versions.

    Restarted affected devices.

    Issue still persists after all troubleshooting steps.

    1. Proposed Solution:
       Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

    2. Benefits of Enhancement:
       ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
       ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
       ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
       ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies… more

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15. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

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16. Live transcription support in Zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

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17. Distinct audio device for ringing in Zendesk

    The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

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18. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

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19. Infor Cloudsuite CRM

    Please add the Infor Cloudsuite CRM

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20. Integrate CRM system 'Charity Log'

    Integrate 'Charity Log' CRM system with Ring Central

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