1620 results found

1. Integrate sms with Halo

   When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.

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2. RingCentral App connect (attendees)

   Ability to remove/ delete attendees in a call Or do not associate attendees at all.

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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   Eva - I would love to better understand what you mean here. Could you post a comment explaining this in more detail. Do you mean add attendees to a call, or does this relate more to the logging of the call?

3. RingCentral for Hubspot - Mobile App Calls

   Ability to record the call in Hubspot Activity if the User answer the call in RC for Hubspot

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4. Deals-Based Workflow Actions for RC SMS

   Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

   1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

   Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

   1. Personalized Sales SMS - Similarly our sales reps are asking for the ability to send personalized messages before/after the appointment. Think, appointment reminders or feedback survey links. We would trigger this using deal properties normally but in current state, again, that would require syncing properties back to the contact level.

   In addition, property syncing could get finnicky and cause misfires in situations where a Contact may have several associated deals. We would have to sync the Deal Owner property to the Contact as well in order to send the SMS via a customer's sales rep.

   Having deal-based workflows would significantly simplify this process (making it more manageable) while reducing property bloat at the Contact level.

   Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

   1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

   Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

   1. Personalized Sales SMS - Similarly our… more
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5. BuilderPrime CRM

   Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.

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6. RingCentral for Salesforce - Marking the Required option for Call Logging field

   We have installed the RingCentral for Salesforce app. When using RingCentral in Salesforce, is it possible to make any of the fields required on the web phone layout shown in the attached screenshot?

   We know how to modify this layout by adding and removing fields , but it appears that we cannot mark any of the fields as required.

   Could you please let us know whether it is possible to make fields required, or if this functionality does not exist yet?

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7. Enable 'Task' features from Hubspot to the native integrations

   Enable 'Task' features from Hubspot to the native integrations
   -allow schedule calls, emails, and general to-dos linked to contacts, companies, or deals

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8. SSO certificate

   Ability to delete / remove the certificate on RC side by not going to Azure

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9. Smartmoving

   We would like to integrate RingCentral into our Smartmoving CRM app.

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10. Ability to disable Chat bots within MS Teams

    We dont' install bots on teams and we actively avoid AI nonsense.
    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.

    However, there was a "block Bot" option from the Chat User list (check 3rd screenshot).

    In Blocking the bot from that ellipse, it creates a problem It will no longer show Missed Calls.

    This shows this is something that Ring Central changed with the bot (forcing spam messages). It never existed before, and your option to fix this problem now is to disable Ring Central notifications. This is a HORRIBLE solution. People want to be notified in chat of missed calls, they do NOT want unsolicited spam of some bot trying to be "useful". Just want it to do it's job without advertising.

    This AI garbage is invasive. We want to go back to the Non-Spam harassment bot that has been working just fine since we implemented

    We dont' install bots on teams and we actively avoid AI nonsense.
    These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user lists all Calls in it, you can see one of these entries in the screenshot I provided. Absolutely nothing has changed on our platform from our end, yet this problem started last Friday. This was a change RC implemented to their bot.

    However, there was a "block Bot" option from the Chat User list (check 3rd… more

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11. Native HubSpot integration 2 pop up calling window

    To have an option to select only HubSpot or RC Calling windows to show up on the Native HubSpot integration platform

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12. Google Workspace for Firefox

    Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices

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13. AzureAD Sync to VideoPro license

    When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
    Would be even better if we could assign based on AD Groups.
    E.g.
    RingCentralUsers
    RingCentralReportersGroup

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14. Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.

    Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.

    Requested Enhancement:
    Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.

    Time entries should include:

    Date

    Start and end time

    Duration

    Description (e.g., “Phone call with client via RingCentral”)

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15. Meet me in the developer area as soon as we mutually can please. Thank You!

    Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
    
    Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
    The photo is of a business start up of mine 4 years ago that I had just began putting on a website. They stole my website and so much more. I will have been in captivity 5 years this 2025 Christmas.
    I am still being held in captivity. The criminal/cyber criminal is trying to force Verizon on me. They are no allowed in my life, data, devices, accounts, storage, platforms, brands, contacts, phone numbers, all is legally mine copyright protected as well. The FTC ruled in confirmation that no one but me, not even big tech has a right to my data and or anything!

    Remember Too: I have partnered with Google and Ring Central Since the begining of our businesses and that they are the very ones Involved with others that I have warned you about. Peace
    Note: In February of 2022 I created an operating system that is now and has been for a long time the most popular.

    Sincerely,

    Dr. Shawnee Lazore DO HHD PHD ML

    Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
    
    Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
    The photo is of a business start up of mine 4 years ago that I… more

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16. Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the work

    Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the works active call.

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17. App for Smartsheets

    I’d love to see some prebuilt automations or templates that connect RingCentral with Smartsheet. Things like sending call logs to a sheet, posting missed-call alerts, updating sheets when texts come in, or especially pushing analytics into a dashboard would save a lot of setup time.

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18. RingCentral Glip and MS Teams

    Add the ability to send RingCentral Messages from the MS Teams embedded app. These should be synced between Teams and RingCentral.

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19. Integrate Lovable app with RingCentral and RingSense

    lovable app integration to RingCentral and custom integration with RingSense

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    Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

    I would love for you to explain in more detail what you mean or how you would integrate with Lovable, which I assume is this: https://lovable.dev

    
    

    Is that correct?

20. Salesmsg

    Salesforce is included why not Salesmsg that we use

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