1491 results found
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Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded
Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.
Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.
1 vote -
CounterPath Eyebeam
Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.
1 vote -
Genetec
Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.
1 vote -
clockify
It would be great to have an integration for clockify.com or time-logging programs.
1 vote -
Salesforce Contact Page view
I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.
1 vote -
Shared email/Common Ext. | SSO & Active Directory
Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.
1 vote -
custom name salesforce
Allow custom names for different numbers on user
1 vote -
Call Monitoring Feature on Avaya Phones
The call monitoring feature is only supported to limited Devices/Brands.
Avaya not being included1 vote -
Measurement of the MOS to be deferred to the dropped agent
Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call
1 vote -
Salesforce Reports
Ability to customize performance reports to mirror the information on the Salesforce ativity
1 vote -
SMS Automation in Dynamics 365
It would be better if SMS Automation works between Dynamics 365 and RingCentral
1 vote -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
1 vote -
Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
1 vote -
RingCentral for HubSpot: Improve multiple match for B2B calls
As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.
For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…
1 vote -
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.
1 vote -
download ringcentral app using m3 chip
app for m3 chip silicon
1 vote -
Salesforce logs
Ability to hide the logs to the leads activities
1 vote -
DIAL PAD FOR RINGCENTRAL FOR GOOGLE WORKSPACE
Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.
1 vote -
RingCentral for Slack (RingCentral Dialpad feature inside Slack)
It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.
1 vote -
Archiver using NAS Drive
Ability to connect archiver through NAS drive
1 vote
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