1444 results found
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Need a consistent telephonySessionId in Webhook Events for RingOut API
When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…1 vote -
Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group
Specific Ring tone Request per IVR or Site and Call Queues.
For Polycom phones1 vote -
park
On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.
Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…
1 vote -
1 vote
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If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.
Developer Platform
1 vote -
Sync Bullhorn CRM Contacts to RingCentral Applications
Overview:
We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.
Current State:
RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.
Request Details:
Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…
1 vote -
salesforce
Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.
1 vote -
Townsquare Interactive CRM
Townsquare Interactive is a CRM with website development and a marketing platform.
1 vote -
Salesforce VM
Have the ability to associate voicemail to contacts or acitivity record
1 vote -
Salesforce related to option
Have an ability to remove the option fo new lead , new ooportunites under related to
1 vote -
MS Teams supported browser
Added ability to download Microsoft Teams on Chromebook
It only shows that current supported OS are:
Windows 108.1 (64-bit), or later
macOS 10.153 (High CatalinaSierra), or later1 vote -
I would like to create an intergration with MovingCRM software.
There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral
1 vote -
Call Queue toggle in Salesforce CTI
It would be great to have a tall queue toggle at the upper part of the CTI where you can easily enable and disable
1 vote -
MS Teams presence sync real time
Sync MS Teams and RingCentral app real time. As of now the syncing is showing delayed of about 2-3 seconds.
Confirmed that there is a delay between presence sync any improvement for this will be very helpful for us.
1 vote -
How do we mirror our google domain line that we use as our main number as our caller ID phone number instead of the Ring Central Number
We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number
1 vote -
Want to be able to upload more than 1,000 contacts | Yealink Phones_BT Account
BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account
Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.
Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.
Brand : BT Business
1 vote -
RC Labs- Hubspot Meeting Scheduler
I want to be able to automatically have the conf line added to the meeting scheduler without having to copy and paste from ringcentral.
1 vote -
Option to add supported Cities for AD/SCIM provisioning
When provisioning users via AD/SCIM, the City attribute, if not matching with RC's existing query list, it will pull up a random city or the capital of that country which can be confusing.
To battle that limitation, it will be great to either update the query list, or allow customers to submit a request in order to add additional cities (if not detected by the database) since it will be inconvenient for the admin to adapt and change the cities listed just in order for them to match.
1 vote -
Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote -
1 vote
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