1758 results found

1. Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce

   We use the RingCentral for Salesforce integration and are building reporting logic based on the Call Disposition field ("Call Result") that your managed package writes to Task records.
   We see values like: Answered, Missed, Answered Elsewhere, Voicemail, Reply, No Answer, Connected, Declined, Call connected, IP Phone Offline, Disconnected, Ringing, and Blocked.
   Is there documentation that defines each of these Call Disposition values — specifically what call scenario or outcome triggers each one? We need this to ensure our automation accurately categorizes inbound calls as connected vs. missed.

   7 votes

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2. MS Teams EA desktop notification for SMS

   Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application

   3 votes

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3. template size limit

   applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions

   2 votes

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4. Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.

   We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.

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5. control over automatic record creation in microsoft dynamics 365 integration

   overview
   customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.

   problem statement
   the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:

   • creation of blank or incomplete records
   • data clutter and duplicate entries in dynamics 365
   • increased manual effort for cleanup and maintenance
   • lack of administrative control over the behavior
   • impact on reporting accuracy and data quality

   business impact

   • reduced data integrity within dynamics 365
   • increased workload for administrators managing records
   • confusion for users due to unexpected record creation
   • potential inaccuracies in reporting and analytics

   proposed solution
   introduce configurable controls within the integration to allow administrators to manage or restrict automatic record creation behavior in dynamics 365.

   key feature enhancements

   1. enable or disable auto-creation
      allow administrators to turn off automatic creation of contacts or leads when no match is found

   2. conditional creation rules
      allow records to be created only when certain conditions are met, such as presence of valid name, email, or phone number

   3. required field validation
      prevent record creation if key fields are missing or invalid

   4. filtering by source
      allow exclusion of specific sources such as system-generated emails or defined domains

   5. user confirmation prompt
      provide an option for users to confirm or cancel record creation before saving the interaction

   6. mandatory record association
      require users to select an existing record before allowing interaction logging

   7. audit and logging visibility
      provide tracking of when and why records are automatically created

   expected benefits

   • improved data quality and consistency in dynamics 365
   • reduced duplicate and incomplete records
   • better administrative control and flexibility
   • improved user experience
   • more reliable reporting and analytics

   current workaround

   • manually selecting an existing record before logging interactions
   • configuring dynamics 365 rules where applicable
   • performing periodic cleanup of unwanted records

   additional notes
   this feature should be designed specifically for microsoft dynamics 365 integrations and should ensure compatibility with existing workflows. configuration should be simple and accessible for administrators.

   overview
   customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.

   problem statement
   the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:

   • creation of blank or incomplete records
   • data clutter and duplicate entries in dynamics 365
   • increased manual effort for cleanup and maintenance
   • lack of administrative control… more
   2 votes

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6. Integrate with Jobber

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer and would like to see this integration prioritized, we encourage you to vote for this idea.

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer… more

   34 votes

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   12 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Planned  ·  AdminByrne (Principal Product Manager, RingCentral) responded

   Good news - Jobber has expressed interest in building an integration using App Connect.

7. Ability to choose if Call Recordings are logged to HubSpot

   It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.

   2 votes

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8. monitoring end device

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API with JSON payloads
   - Webhooks for real-time event push
   - Compatibility with third-party monitoring tools (SolarWinds, Splunk, etc.)

   Proactive Monitoring: Detect failing phones or poor call quality before impacting customers.
   Centralized Visibility: Consolidate RingCentral voice metrics into existing NMS tools
   SLA Assurance: Track MOS and network KPIs against RingCentral’s QoS targets
   Operational Efficiency: Reduce troubleshooting time across hundreds of retail store endpoints

   Futuristic Vision:
   This API would allow enterprises to treat RingCentral voice endpoints as first-class monitored devices, with real-time telemetry feeding into IT dashboards. It aligns with modern observability practices and strengthens RingCentral’s position as a trusted enterprise-grade UCaaS provider.

   Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

   Overview:
   Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

   Requested Capabilities:

   Device Event API Endpoints
   - Registration / Unregistration events
   - Network status changes (reachable/unreachable)
   - Device error/failure alerts

   Call Quality Metrics API
   - MOS (Mean Opinion Score) per call/session
   - Jitter, latency, packet loss statistics
   - Aggregated SLA compliance reports

   Integration Support
   - RESTful API… more

   4 votes

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9. Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Summary
   Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.

   Customer Request
   The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.

   Current Behavior

   The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
   The same shortcut does not work when using the RingCentral integration app.

   Expected Behavior
   The RingCentral integration app should recognize and respond to the Option + A keyboard shortcut, enabling users to answer incoming calls in the same way as the standalone desktop application.

   Business Impact
   Providing consistent keyboard shortcut behavior across both the standalone and integrated RingCentral applications would improve usability, enhance accessibility, and create a more consistent user experience for customers who rely on keyboard shortcuts to manage calls efficiently.

   Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS

   Summary
   Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.

   Customer Request
   The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.

   Current Behavior

   The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
   The same shortcut does not work when using the… more

   2 votes

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10. Enable AI Transcription & Summary for Multiple DIDs on a Single Extension

    Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.

    2 votes

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11. Allow for Call Transcripts to be Backed Up via RC Archiver

    We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

    18 votes

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12. Setting up multiple Achivers on an account

    Archiver - second account

    This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?

    2 votes

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13. MS Teams meeting vs RC app

    Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.

    3 votes

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14. option to remove express link when signing in to app

    option to remove express link when signing in to app

    4 votes

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15. Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App

    Hi Team,

    Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.

    At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.

    Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?

    This would greatly improve the user experience and ensure contact information remains consistently up to date.

    Hi Team,

    Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.

    At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.

    Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?

    This would greatly improve the user experience and ensure contact information remains consistently… more

    3 votes

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16. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    19 votes

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    Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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17. Dynamics different email

    Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.

    2 votes

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18. Automatic contact creation for manually logged calls involving unknown numbers

    It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.

    2 votes

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19. Filter Users by Phone Model for Bulk Actions(update settings & apply templates)

    It would be valuable to have the ability to filter and segment users based on their device phone model, allowing administrators to perform targeted bulk actions and apply device-specific configurations and templates.

    2 votes

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20. Hubspot should not show SMS delivered if it's blocked by RingCentral

    Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

    5 votes

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