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Developer Platform, APIs, & Integrations

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  1. In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    3 votes

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  3. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    2 votes

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  4. I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes

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  5. Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.

    2 votes

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  6. To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes

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  7. To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes

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  8. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes

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  10. To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes

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  11. To have an option to modify or change the label for Outbound Caller ID.

    2 votes

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  12. if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes

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  13. RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes

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  14. Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes

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  15. A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. A voice activated API.

    2 votes

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    0 comments  ·  APIs  ·  Admin →
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  17. Add option to silent for incoming calls while you're on the phone

    2 votes

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  18. Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.

    2 votes

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  19. Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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  20. Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes

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