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How can we improve RingCentral?

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1413 results found

  1. Direct Routing API for Teams toggle

    An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  2. Click to Dial on Hubspot mobile

    Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app

    1 vote
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  3. Fax outlook notification - Print to Fax

    When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes
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  4. Task Tab on the Desktop App -

    I would like to see my tasks on the sidebar like I can see my text messages.
    Now, I must remember that I assigned a task, so go to the individual name and click tasks.
    It is very labor-intensive

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  5. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes
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  6. AI notes from RingCentral automatically loaded into Advyzon

    Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote
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  7. Marked as call answered instead of missed | Dynamics365

    As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes
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  8. Sunbase

    We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote
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  9. SCIM

    Ability to make changes on the main super admin without disbaling the SCIM

    1 vote
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  10. Display Settings in Salesforce

    (1) Unresponsive SMS 'Related To' field but has matching Phone Fields
    (2) Inbound and outbound call activity will not save to Prospect or Account records when logged.

    It would be great if these features are available!

    1 vote
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  11. RC for Salesforce - Using Matter as a Case for call logging

    We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes
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  12. RC for Salesforce - AI Notes

    Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    7 votes
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  13. contractor foreman

    Would be great to get an integration with Contractor Foreman

    1 vote
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  14. Transmit numbers on Hubspot as phone numbers not as a text

    1 vote
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  15. ability to automatically record calls without tapping record button anymore.

    Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. Fax with disclaimer

    Attach disclaimer in sending fax

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Uninstall from all user profiles

    Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes
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  18. Create a link to Hubspot contacts when hovering on contacts from RC Mobile App

    Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app

    1 vote
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  19. Intergrate with crm OODO

    Do you intergate with OODO

    2 votes
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  20. RingCentral for Salesforce - Call Transfer / Call Leg

    We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
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