1782 results found

1. Add a separate toggle or setting for Call Queue availability that is independent of presence status.

   Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.

   Use case:
   Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.

   Current limitation:
   Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.

   Impact:

   Limits flexibility for queue management
   Forces disabling presence sync for some users
   Reduces effectiveness of unified presence

   Request:
   Add a separate toggle or setting for Call Queue availability that is independent of presence status.

   Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.

   Use case:
   Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.

   Current limitation:
   Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.

   Impact:

   Limits flexibility for queue management
   Forces disabling presence sync for some users
   Reduces effectiveness of unified presence

   Request:
   Add a separate toggle or setting for Call Queue… more

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2. Enable click-to-dial deskphone integration in RingCentral for Google

   Currently, click-to-dial works as expected in the standalone desktop app, where the deskphone rings when a call is initiated. However, in RingCentral for Google, click-to-dial only shows the call as being placed, but the deskphone does not ring.

   It is requested to enable full deskphone integration and call routing for click-to-dial in RingCentral for Google to ensure consistent behavior with the desktop app experience.

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3. Sync Hubspot contacts with RingCentral

   Sync Hubspot contacts with RingCentral to display them under 'Contacts'

   https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

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4. It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses

   It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses

   2 votes

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5. Provisioning

   We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.

   We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.

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6. Add proper support for RingCentral for Google in Edge

   Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.

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7. report that will generate the deleted number

   The customer would like to have a report that will generate the deleted numbers from the admin portal.

   1 vote

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8. archiver automatically categorized

   The customer requested their archiver file recording automatically categorized according to where the site belongs.

   1 vote

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9. moego

   Integration with MoeGo.pet

   1 vote

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10. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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11. Deals-Based Workflow Actions for RC SMS

    Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

    1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

    Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

    1. Personalized Sales SMS - Similarly our sales reps are asking for the ability to send personalized messages before/after the appointment. Think, appointment reminders or feedback survey links. We would trigger this using deal properties normally but in current state, again, that would require syncing properties back to the contact level.

    In addition, property syncing could get finnicky and cause misfires in situations where a Contact may have several associated deals. We would have to sync the Deal Owner property to the Contact as well in order to send the SMS via a customer's sales rep.

    Having deal-based workflows would significantly simplify this process (making it more manageable) while reducing property bloat at the Contact level.

    Currently, RingCentral only supports sending SMS via a Contact-based workflow. I think sending SMS via Deal-based workflows or other objects (Appointments, Projects, etc) is equally as important. Few use cases:

    1. Pipeline Stage Triggers - We'd like to be able to send an SMS message to our customers after an appointment is resulted. This would be straightforward from a deal-based workflow. Deal stage changes and fire an automated SMS.

    Currently, we would have to create a custom property to sync the deal stage to the contact record then fire automations at the contact level there.

    1. Personalized Sales SMS - Similarly our… more
    3 votes

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12. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing whether DND is currently active

    Sort and filter options to identify users currently in DND

    Optional export capability for reporting or audit purposes

    API accessibility to retrieve DND status programmatically (if feasible)

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing… more

    14 votes

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13. provide integration to Verint Call Recording systems

    Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.

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14. extend the number of days available for downloading the audit trail.

    Ability to extend the number of days available for downloading the audit trail.

    1 vote

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15. Salesforce connector for App Connect

    App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
    * MCP server for LLM consumption
    * Voicemail drop
    * Reporting
    * Admin managed settings
    * Server side call logging
    And more. See: https://appconnect.labs.ringcentral.com

    1 vote

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16. RC for google

    For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.

    1 vote

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17. App Connect: auto-log against all matching contacts

    Auto log calls to all matching contacts (multiple contacts)

    7 votes

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18. MMS logging

    Allow MMS to be logged in Salesforce (including the actual image or picture)

    2 votes

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19. Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

    Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

    1 vote

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20. paycom

    Paycom integration for clocking in and out, tracking tasks

    1 vote

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