1664 results found
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RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users
5 votes -
Security UX Inconsistency
Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.
2 votes -
Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
17 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
21 votesAccording to the PM, this was completed Q1 2026!
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RingCentral Pop-up modification in Salesforce
Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use
5 votes -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.2 votes -
Option to Stop Automated Replies for Emojis/Reaction
RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions
2 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
2 votes -
Establish Integrations with SuiteCRM formerly known as SugarCRM
Integrate RingCentral with SuiteCRM
2 votes -
View the SMS complete conversation once archived
Currently, SMS messages are archived individually.
It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.
2 votes -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
[VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)
RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.1 vote -
HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
11 votes -
Set up Microsoft dynamics 365 to RingCentral mobile app
Set up Microsoft dynamics 365 to RingCentral mobile app.
3 votes
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