1782 results found
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311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
Send SMS inside Hubspot Helpdesk
Ability to send SMS inside HubSpot Help Desk conversations/tickets.
Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers5 votes -
Show number name in RingCentral phone adapter in Salesforce
Show number name in RingCentral phone adapter in Salesforce. Would like to show the number name in RingCentral Phone adapter in Salesforce
5 votes -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup13 votes -
Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce
We use the RingCentral for Salesforce integration and are building reporting logic based on the Call Disposition field ("Call Result") that your managed package writes to Task records.
We see values like: Answered, Missed, Answered Elsewhere, Voicemail, Reply, No Answer, Connected, Declined, Call connected, IP Phone Offline, Disconnected, Ringing, and Blocked.
Is there documentation that defines each of these Call Disposition values — specifically what call scenario or outcome triggers each one? We need this to ensure our automation accurately categorizes inbound calls as connected vs. missed.7 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
2 votes -
RC for Salesforce - CTI Utility
The Phone Utility width is too narrow in Salesforce. The width has been adjusted in both available Salesforce settings for the CTI window. However, when the window is opened, it initially expands to the configured width but then automatically reverts to the smaller default width. This suggests that another setting or process is overriding the width configured on the Salesforce side.
2 votes -
Enable Presence Sync to New Provisioned Users
Enable a feature to allow or toggle on Presence Sync to be automatically be sync'd to newly provisioned Users via SCIM
2 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
MS Teams EA desktop notification for SMS
Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application
3 votes -
Integrate with Jobber
We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.
We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…
35 votesGood news - Jobber has expressed interest in building an integration using App Connect.
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template size limit
applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions
2 votes -
Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.
We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.
2 votes -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
Ability to choose if Call Recordings are logged to HubSpot
It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.
2 votes -
monitoring end device
Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.
Overview:
Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.Requested Capabilities:
Device Event API Endpoints
- Registration / Unregistration events
- Network status changes (reachable/unreachable)
- Device error/failure alertsCall Quality Metrics API
- MOS (Mean Opinion Score) per call/session
- Jitter, latency, packet loss statistics
- Aggregated SLA compliance reportsIntegration Support
- RESTful API…4 votes -
Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Summary
Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.Customer Request
The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.Current Behavior
The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
The same shortcut does not work when using the…2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes
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