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1443 results found

  1. Please set up connector for Leap Legal Software

    Please set up connector for Leap Legal Software

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  2. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  4. Audit trail Mute visibility

    Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts

    Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users…

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. mangomint

    booking Software

    1 vote
    New  ·  1 comment  ·  APIs  ·  Admin →
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  7. Pre-scheduled messaging

    Allow for any direct or team message to be scheduled to send at a specific time and date.

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  8. Scrape Missed Call Email to Match Contact for New Case

    The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Attribute Mapping | Active Directory

    The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    28 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  11. SMS Template in RingCentral for HubSpot

    SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  13. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  14. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
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  15. Hubspot Inbox Workflows

    Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  17. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Remove chat tab on MS Teams for RingCentral

    Remove chat tab on MS Teams for RingCentral

    Reason for request: keep coming up as unknown

    which makes no sense

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  19. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce

    The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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