1522 results found

1. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

   Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

   5 votes

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2. Hubspot call task

   We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.

   What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.

   We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.

   7 votes

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3. n8n

   n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/

   8 votes

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4. RingOut

   Use Ringout for deskphones and other devices

   5 votes

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   Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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5. RingCentral for HubSpot - Fax

   Ability to fax using the HubSpot integration

   4 votes

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6. Freedom to download old versions of RC App VDI Universal Service

   Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

   2 votes

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   New  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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7. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
   • Ensure the preview window loads properly and does not freeze or display outdated information.

   Business Impact:

   • Users rely on accurate caller information for timely and efficient customer engagement.
   • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

   Environment:

   • Integration: RingCentral for HubSpot
   • Affected Users: Multiple HubSpot users handling inbound calls
   • Behavior: Intermittent loading issues and outdated caller data in preview window

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for… more
   3 votes

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8. Ability to "Share" voicemails in Teams Embedded App

   In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

   14 votes

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   Future Consideration  ·  5 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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9. Add SMS records in Hubspot Reports

   In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

   The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

   4 votes

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10. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

    •  

    2 votes

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11. MS Teams app mobile to work independently without the RingCentral app

    Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.

    2 votes

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12. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

    Suggested Improvement:

    • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
    • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

    Use Case Example:

    • An integration provisions 50 numbers via the BYOC API.
      • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
      • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

    Expected Enhancement:

    POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

    {
    "phoneNumber": "+14151234567",
    "name": "Support Queue West",
    ...
    }

    Benefits:

    • Enhances clarity and usability in the admin portal and apps
    • Improves accuracy when selecting Caller ID or assigning numbers
    • Supports automation and better number lifecycle tracking
    • Reduces risk of misidentification in environments with large number pools

    Priority:
    Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

    Conclusion:
    Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

    Let me know if you need an OpenAPI spec draft or example payload to support the request.

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the… more
    4 votes

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13. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such as:

    Example usage

    baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
    return self.platform.post(
    base_url,
    {
    "queueIds": List[int], # List of target queue IDs
    "notifyManager": bool, # Optional: notify queue manager
    "emailAddresses": List[str], # Optional: notification recipients
    }
    )

    This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

    Benefits:
    - Ensures consistency in configuration across queues
    - Speeds up onboarding and provisioning processes
    - Reduces risk of human error
    - Simplifies infrastructure-as-code and DevOps automation
    - Improves maintainability and reduces support requests due to misconfigured queues

    Priority:
    High — Needed ASAP for organizations managing a large number of call queues through automation.

    Conclusion:
    Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

    Let me know if a formal use case or deployment diagram would be helpful to support this idea.

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such… more

    4 votes

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14. Autocreate contact Pipedrive

    Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

    2 votes

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15. HubSpot Native Migration

    RingEX for RingCentral is still not available for Partner Brands like AT&T,

    2 votes

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16. DND Dropdown Option for UK and EU Tenants

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

    Send to Voicemail – Route all incoming calls directly to voicemail.

    Forward the Call – Allow users to specify a forwarding number or extension.

    Play Announcement – Play a pre-configured message

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one… more

    2 votes

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17. RC to Hubspot SMS Logging

    Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.

    3 votes

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18. Hubspot SMS deals

    Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

    3 votes

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19. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    4 votes

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20. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    4 votes

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