1828 results found
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Enable Admin access to 'lock', the Auto log notes and sms
Enable Admin access to 'lock', the Auto log notes and sms just link the feature offered on the Integrations console
3 votes -
Issue when porting numbers when Teams is enabled on RC temporary phone number
If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is…
10 votes -
Add Option to Remove the Identity Provider ID from the Admin Portal
It would be beneficial to provide customers with an option to remove the Identity Provider ID directly from the Admin Portal. This would eliminate the need for customers to contact Support to have it removed on their behalf, reducing support requests and saving customers time.
2 votes -
Automatic Package Version Updates for RingEX for Salesforce
Requesting an enhancement to the RingEX for Salesforce integration to support automatic package version updates whenever a new version is released.
Currently, Salesforce administrators may need to manually check the installed package version, review release notes, and initiate updates to ensure they are running the latest supported version. This process can be time-consuming and may result in customers remaining on outdated versions, potentially missing important bug fixes, performance improvements, security updates, and new features.
The requested enhancement would allow RingEX for Salesforce to automatically update to the latest compatible package version or notify Salesforce administrators when an update is available,…
2 votes -
Enable Multi-Channel (Dual-Channel) Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…3 votes -
Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact
Use case:
Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already…17 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
3 votes -
Add away status to Teams Intergration
I am looking to add the away status to teams intergration through the Avaya admin portal. I have been able to configure the busy status to work with Avaya but not the Away status.
2 votes -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
4 votes -
RingCentral for Salesforce Conference Call
Currently, when a Salesforce agent utilizes the RingCentral CTI (Computer Telephony Integration) to initiate a 3-way conference/merge call, hanging up or exiting the call prematurely terminates the session for all remaining external parties.
To improve agent efficiency, optimize call handling times, and prevent broken customer experiences, we propose an enhancement to the RingCentral for Salesforce integration to support Host-Initiated Drop-off (Persistent Bridging). This would allow an agent to bridge two external parties (e.g., a customer and a third-party vendor or internal specialist) and exit the call safely while leaving the other two participants connected.
5 votes -
Ability to increase fax transmission speed when sending large documents
Ability to increase fax transmission speed when sending large documents
8 votes -
Allow Third Party Provider to Acces Billing Details
Determine whether secondary billing access can be provided to an authorized third party.
Allow the third party to access and retrieve billing invoices without requiring the primary account holder to provide their login credentials.
Maintain the account’s required security and authentication measures.2 votes -
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
2 votes -
Native Apple Silicon Support for Teams Desktop Plugin for IT (Non Auto Update)
The customer is requesting a native Apple Silicon version of the Teams Desktop Plugin for IT (Non Auto Update). The current plugin is compiled for Intel and therefore relies on Rosetta 2 when installed on Apple Silicon Macs.
The customer has raised concerns regarding the continued dependency on Rosetta 2, particularly with upcoming macOS changes that may affect its availability and support. This creates a potential operational impact for organizations using Apple Silicon devices, as the current plugin may become unusable if Rosetta 2 is no longer available or supported.
The customer also noted that other RingCentral application variants…
2 votes -
311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
Ability to merge Zendesk Tickets
Enable a feature where users are able to merge/update existing tickets within Zendesk when a new call comes in.
2 votes -
Send SMS inside Hubspot Helpdesk
Ability to send SMS inside HubSpot Help Desk conversations/tickets.
Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers5 votes -
Show number name in RingCentral phone adapter in Salesforce
Show number name in RingCentral phone adapter in Salesforce. Would like to show the number name in RingCentral Phone adapter in Salesforce
5 votes -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup13 votes -
AI Receptionist - Zendesk Integration
Please add support for integrating RingCentral AI Receptionist with Zendesk, allowing the AI Receptionist to automatically create Zendesk tickets based on customer interactions.
This integration would enable the AI Receptionist to capture relevant customer information and conversation details and use them to create tickets directly in Zendesk, helping support teams streamline ticket creation and follow-up.
2 votes
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