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1415 results found

  1. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    7 votes
    New  ·  2 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  2. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    3 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  4. Integration with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  5. Bulk Edit of Users for Integrated Microsoft Teams

    We'd like to request the ability to use the Bulk Edit feature for user management in environment integrated with Microsoft Teams. Currently, since SCIM is enabled, Bulk Edit is disabled, which significantly limits our ability to manage users efficiently.

    Even with SCIM enabled, there should be an option for admins to perform bulk edits when needed. Introducing this capability would greatly improve administrative efficiency and enhance the overall user management experience.

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Text message templates in RingCentral for HubSpot CTI

    Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    2 votes
    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote
    New  ·  2 comments  ·  Other  ·  Admin →
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  9. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. Call waiting audio alert | RC for Teams Embedded App

    Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.

    The only option available is to enable/disable the 'Call waiting' option.

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    28 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  15. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    68 votes
    New  ·  11 comments  ·  Other  ·  Admin →
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  16. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  17. Hubspot native integration movable window

    For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Integrate Salesforce within the RC App

    The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    4 votes
    New  ·  1 comment  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  20. RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI

    Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.

    They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
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