1536 results found
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Add new contact, with option to "switch on" in order to share with all other users.
This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.
2 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
3 votes -
Archiver SFTP scheduling
Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.
4 votes -
Hubspot calls to Deskphone instead of RC Softphone
Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone
4 votes -
MS Teams RingCentral Cloud PBX Outage Status
I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly
2 votes -
Status based call handling options
What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…
7 votes -
Ability to automatically move scheduled meeting to Teams
I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"
1 vote -
Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin
Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.
1 vote -
1 vote
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Integration between crm AND campaign when opting in
Cx is using a CRM that has an option to ask clients for opting in for SMSunfortunately since cx is registerred for TCR they will need to ask again the customer to opt in for the SMS causing sometimes for the customer to disregard it. causing on the campaign to be affected,we want to have an option to integrate the CRM and campaign for the enhance business sms 10DLC
1 vote -
Click to dial option connect to deskphone
customer wants a feature that when they hover the cursor on the computer it will automatically dial on his physical phone
2 votes -
fixify integration
Business management app from HVAC dealers ...Need to be able to integrate this SaaS provider with my Ring Central options
1 vote -
microsoft teams integration call by searching the name
Cx wants to be able to call the extension on the RC side by just searching the name on the MS teams
2 votes -
Messaging interconnection between MS teams and MVP
We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform
6 votes -
worldtask/buildbook and freshbooks or quickbook
The app is very good for team and customer communication and it would have been great to also have the RingCentral app available.also I do use freshbooks and buildbook as CRM and none are available.
1 vote -
Integrate Ring Central to be used with Repair Desk
Integrate Ring Central with our point of sale, Repair Desk, so that when we are logged into Repair Desk and a customer call comes through, the customers info will come up and what repair they currently have in our store.
1 vote -
System wide custom fax cover sheet and API enhancement
Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.
6 votes -
Mobile phone SMS as a 2-FA in UK region
One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.
3 votes -
Teams 2.0 dialler option for CRM integrations
Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's
5 votes -
Incoming Call / Notification in MS Teams
While testing inbound calls into my RingCentral extension, I noticed that I do not get notifications on my cell phone's MS Teams with the RingCentral embedded app. If I log in to the RingCentral mobile app, I do get notified but only on the RingCentral mobile app.
2 votes
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