1486 results found

1. Options to call or SMS by hovering on a Phone number

   Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.

   He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.

   He says this makes things more complicated.

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2. Ability of the system to update E911 automatically after outages

   Ability of the system to update E911 automatically after outages

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3. Enable Voicemail to call Groups on Hubspot

   When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot

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4. Busy versus Set Status Message dichotomy

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have both options available without having to choose between Messaging or not. The Set Status Message is a great feature to provide more information like: Travelling, Vacation, Out of the Office, Working Remotely, or custom messages. Both options working together would be perfect, since 1) Busy is so integral to the Presence integrations across Teams and RC, etc. and 2) the Set Status Message can provide more detail onto why someone is busy or is just more visible when trying to reach out to someone. I'm not sure why both wouldn't be available and used, not requiring one or the other by choosing to enable or disable the RC messaging functionality.

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have… more

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5. RingCentral for Zapier Call Recording link

   Requesting to get a clickable link to play the call recording in Zapier

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6. Salesforce transferring call

   Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.

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7. Salesforce volume

   Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised

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8. Leap legal software adapter for App Connect

   Please set up connector for Leap Legal Software

   2 votes

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9. Zapier

   Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)

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10. IDP changes

    Ability to stop the changes made by their IDP

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11. Disable ability of user to transfer/ forward call

    Ability to restrict / disbaled transfer to their personal number/ cellphone number

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12. Capability to block users from installing add-ins from apps gallery.

    Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

    1 vote

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13. Motility Software Integration

    CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.

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14. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

    Suggested Improvement:

    • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
    • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

    Use Case Example:

    • An integration provisions 50 numbers via the BYOC API.
      • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
      • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

    Expected Enhancement:

    POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

    {
    "phoneNumber": "+14151234567",
    "name": "Support Queue West",
    ...
    }

    Benefits:

    • Enhances clarity and usability in the admin portal and apps
    • Improves accuracy when selecting Caller ID or assigning numbers
    • Supports automation and better number lifecycle tracking
    • Reduces risk of misidentification in environments with large number pools

    Priority:
    Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

    Conclusion:
    Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

    Let me know if you need an OpenAPI spec draft or example payload to support the request.

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the… more
    1 vote

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15. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such as:

    Example usage

    baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
    return self.platform.post(
    base_url,
    {
    "queueIds": List[int], # List of target queue IDs
    "notifyManager": bool, # Optional: notify queue manager
    "emailAddresses": List[str], # Optional: notification recipients
    }
    )

    This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

    Benefits:
    - Ensures consistency in configuration across queues
    - Speeds up onboarding and provisioning processes
    - Reduces risk of human error
    - Simplifies infrastructure-as-code and DevOps automation
    - Improves maintainability and reduces support requests due to misconfigured queues

    Priority:
    High — Needed ASAP for organizations managing a large number of call queues through automation.

    Conclusion:
    Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

    Let me know if a formal use case or deployment diagram would be helpful to support this idea.

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such… more

    1 vote

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16. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes

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17. user incoming call

    The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.

    1 vote

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18. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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19. MS Teams presence status change in Audit Trail

    Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    3 votes

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20. fax

    Please allow us to set an email address for fax status notifications. When the notification is received at the default address, I have to forward it to Salesforce. It would be ideal if I could set my Salesforce email as the destination for such notifications to eliminate redundant steps.

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