1828 results found
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Ability to Monitor Live Calls via Desktop App while the Active Call is on Deskphone
Customer has a new trainee and would like to grant them permission to listen to live calls handled through a desk phone for training purposes.
The trainee should have listen-only access, with no options to Whisper, Barge, or Take Over the call.
1 vote -
Enable 3 way call through native integrations with Hubspot
Enable 3 way call through native integrations with Hubspot; not using RC app as extension
1 vote -
SCIM email notification
Customer would like to stop all the notifications whne there is a changes on SCIM (AD).
1 vote -
SCIM headshot
Ability to map or sync the headshot of eah users from AD to RingCentral .
1 vote -
Salesforce stereo
For RingEx for Salesforce please support a recording calls in stereo/dual-channel format (separate
channel per party)1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
9 votes -
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
New template for Workflow Builder
The ability to send recurring messages is nice to remind my employees to submit their timecards, for example, except there is no way to make it repeat biweekly or customize the duration. It is not functional without this capability.
1 vote -
Create New Contact - ACE with Hubspot
Enhance the ACE–HubSpot integration so that when a call is made or received from a phone number that does not exist in HubSpot, ACE can automatically create a new HubSpot contact using the available caller information.
1 vote -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.3 votes -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
request for dedicated/static ip ranges for ringcx microsoft teams integration
description:
customers integrating ringcx with microsoft teams, particularly in environments utilizing microsoft entra (azure ad) conditional access policies, require more granular and specific network configuration options. currently, available documentation only provides general ip supernets for ringcx services, which are too broad for organizations that enforce strict security controls such as ip-based allowlisting.business need:
many enterprise customers implementing conditional access policies prefer or require the use of specific, static ip addresses or smaller ip ranges to restrict access. the lack of dedicated ip ranges for ringcx integrations with microsoft teams (including teams chat functionality) creates challenges in meeting internal security…1 vote -
New template for Workflow Builder
Allow scheduling group text and increase size of group
1 vote -
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users
5 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
3 votes -
RingCentral Scheduler for Outlook (1808, build 10417.20176)
Currently, the integration's requirement is Windows: Microsoft 365 subscription, 2019. Outlook version 1910 (build 12130.20272).
1 vote -
Security UX Inconsistency
Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.
2 votes -
Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
18 votes -
Hubspot
Enable support of RC for Hubspot within Afghanistan
1 vote -
Salesforce pre record VM
Save a pre-recorded voicemail using RingCentral for Salesforce
1 vote
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