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1452 results found

  1. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Enable users on Salesforce to select all Numbers on the account

    Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  3. Automatic resending of failed faxes

    To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  5. Allow the Salesforce CTI to view extended SMS History

    Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  7. Unified Presence | Sync Status of RC for Salesforce to the RingCentral App

    Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. Custom created properties in RingCentral for HubSpot integration

    Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. RC for Hubspot SMS Notification

    Would like to have a notification when receiving an SMS from RC for HubSpot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. https://onehq.com/

    Integrate One HQ a CRM for the Insurance industry

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  11. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Request Summary:
    We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.

    Problem Statement:
    Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.

    Proposed Solution:
    Introduce an…

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  12. Easier selective call acceptance

    We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.

    Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Park Waiting Alert

    When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Remove chat tab on MS Teams for RingCentral

    Remove chat tab on MS Teams for RingCentral

    Reason for request: keep coming up as unknown

    which makes no sense

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

    We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.

    Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:

    Access and view all incoming messages sent to the company main number

    See the SMS logs associated with relevant contacts or leads

    Send and reply to SMS messages directly within the same thread

    This would improve visibility, coordination, and responsiveness across teams managing customer…

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. Salesforce

    Summary:
    When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).

    Impact:
    While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.

    Request:
    Is there a way to adjust the overlay behaviour or limit it to only the intended call…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Automatic Call Recording

    For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    18 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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