1719 results found

1. archiver automatically categorized

   The customer requested their archiver file recording automatically categorized according to where the site belongs.

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2. moego

   Integration with MoeGo.pet

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3. HubSpot: Automatic Ticket Creation

   Create tickets automatically for calls using the HubSpot Integration

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4. Display Extension DND Status in RingCentral Admin Portal

   Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

   This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

   A visual indicator (e.g., icon or label) showing whether DND is currently active

   Sort and filter options to identify users currently in DND

   Optional export capability for reporting or audit purposes

   API accessibility to retrieve DND status programmatically (if feasible)

   Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

   This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

   A visual indicator (e.g., icon or label) showing… more

   14 votes

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5. provide integration to Verint Call Recording systems

   Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.

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6. extend the number of days available for downloading the audit trail.

   Ability to extend the number of days available for downloading the audit trail.

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7. Integrations Console - SMS messages link to users in Hubspot

   Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

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8. Salesforce connector for App Connect

   App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
   * MCP server for LLM consumption
   * Voicemail drop
   * Reporting
   * Admin managed settings
   * Server side call logging
   And more. See: https://appconnect.labs.ringcentral.com

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9. RC for google

   For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.

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10. App Connect: auto-log against all matching contacts

    Auto log calls to all matching contacts (multiple contacts)

    7 votes

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11. MMS logging

    Allow MMS to be logged in Salesforce (including the actual image or picture)

    2 votes

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12. Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

    Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

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13. paycom

    Paycom integration for clocking in and out, tracking tasks

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14. restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter

    restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.

    This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.

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15. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

    2 votes

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16. Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides consistent functionality across all contact sources.
    - Reduces user confusion when contacts from connected accounts cannot be starred.

    Proposed Solution / Enhancement:
    - Enable the STAR button for contacts from connected accounts if they have a valid phone number.
    - Maintain restrictions for guests or contacts without phone numbers.

    This request is based on multiple user inquiries and feedback regarding favorites functionality inconsistencies.

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides… more

    3 votes

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17. Zendesk SMS logging

    Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.

    2 votes

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18. SCIM Email Mapping

    They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM

    3 votes

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19. Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations

    Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls

    3 votes

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20. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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