1330 results found
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Category over time Widget Filters
Currently in the dashboard the Category over Time Widget it is mandatory to select the teams. We would like the option to select between, team. group , or Role. We currently have 112 teams but only 15 groups. Selection process would be much easier.
1 vote -
Caller ID information for numbers not saved in CRM.
Manually enter caller ID information for numbers not saved in CRM. Information only available to admins or other users as an option. Currently there is not a way to save caller ID info without it being a contact in the CRM. More specific the caller ID should remain hidden unless specific access if given. The contact info should only be available in reports for Super admins or admins.
I have identified hundreds of calls made to recorded lines to inflate call numbers. I need to enter an identifier or caller ID so it is clear to me when I run…1 vote -
Sharing the Real-Time Dashboards with Agents
Sharing the Real-Time dashboards with agents without having to grant them Admin rights. Either through the wallboard or Send Current Dashboard feature.
3 votes -
ability to generate csv file in analytics per column
We would like to request an enhancement to the exported Excel reports from the Analytics platform. The goal is to improve readability and usability by organizing the data into a more intuitive and informative format that closely aligns with the operational needs of our teams.
When reports are generated via Excel, the layout should include the following columns in the specified order:
Dialed/Called Number (DNIS) – This should display the DID that the customer dialed.
To Name – Label or name associated with the queue or line.
Answered By (User Name) – The user/agent who answered the call.
Answered By…
5 votes -
Grouping Historical Reports
It would be great if there was a way to group historical reports into different folders. So when someone sets reports to private, they could put different reports into different folders to help organize all the reports they have.
1 vote -
Include the phone state in the data analytics for examples time spent in DND
If able to see time someone spends in DND then it makes it more effective to performance manage when they can be shown the data. This will also allow targets to be set for team members for time spent in DND whilst on their shift.
6 votes -
Live call information within RC app
The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.
7 votes -
Quarterly Reports
PLEASE give us the ability to subscribe to quarterly reports.
5 votes -
Analytics - Company Phone numbers - Labels
- name that was set under phone numbers > all numbers not reflecting on labels under analytics on company numbers
- Numbers that were ported in showing those phone numbers as if they were deleted
1 vote -
RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man
-Allow administrators to select specific users or extensions within RingCentral Analytics
-Generate a report that includes only the call recordings associated with the selected users
-Enable bulk downloading of these recordings directly from the analytics report
2 votes -
Is there a way to only have the User tab in the excel export emailed over automatically?
Is there a way to only have the User tab in the excel export emailed over automatically for Analytics Performance Reports?
2 votes -
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
is there a way in the RC app to delete some of the pages in a fax before i download them?
do I have the option in the RC app to download all the received fax at once?10 votes -
Create Custom KPI's in the Analytics
Ability to create custom KPIs in the reporting/analytics module
6 votes -
Add a Highlight in Adoption and Usage report
In the Adoption and Usage report, the Usage Frequency section is calculated based on how many days each user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period.…
2 votes -
Ability to generate report to verify which countries are enabled and disabled for international calling
Ability to generate a report in the admin portal to verify which countries are enabled and disabled for international calling/SMS, instead of going through several pages and extract them manually.
2 votes -
Analytics: Ability to run a subscription on demand to email the report to specific users
Need to be able to run saved report from the subscription "right now" and specify email addresses to send that may not normally be a part of the sub.
2 votes -
Missed call should not be tagged on call queue as missed if picked up by a member on another call queue
Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.
9 votes -
Have a way to exclude internal calls, faxes, & missed calls from the #abandon calls on the performance analytics
Voicemail, faxes, & missed calls from the #abandon calls on the performance analytics. We want that this could be excluded from the #abandoned calls at the performance analytics KPI definitions
1 vote -
Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
Analytics report per user to be automatically created and sent to the user by email.
Analytics report filtered to a specific user's log of all incoming calls and outgoing calls to be automatically created and sent to the user by email to be available in each user's portal access. Right now, only admin can create this report and it includes everybody's call logs not just one user.
3 votes
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