1123 results found
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Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
1 vote -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Include the Graph Presented in the Dashboard to the Subscription Report
ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard
for some reason they do not transfer into the downloaded report
1 vote -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
3 votes -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
Expanding the date range of Usage frequency
Currently, usage frequency only generates 30 days back from the last date of date range selected.
We're looking forward to have wider date range for usage frequency so customer can run it for 2 months to 6 months range.
1 vote -
How long has the member of a queue been 'Available'?
In Live Reports, we would like the ability to see the amount of time (hours:minutes) that the member of a queue is set to "Available" throughout the day.
31 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Report associating IVR data with transferring agent for post-call surveys
Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.
9 votes -
Break duration in Analytics
We would like an option to include break duration as a measurable status in the RingCentral User Performance Report.
This feature would enhance visibility into agent or user availability, assist in workforce management, and support more accurate time tracking for performance evaluations and operational planning.
1 vote -
Phone System Greeting Timing Adjustment
Hi Team,
I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.
To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.
Please let me know if this…
1 vote -
A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned.
I'm looking for a report that shows calls deflected from one queue to another, along with how many of those calls were answered and how many were abandoned. The goal is to identify how many calls originally intended for a specific queue are ultimately handled elsewhere.
1 vote -
Detailed Users Performance Report for Call Queue
We need the capability to generate performance reports that incorporate advanced KPIs, specifically:
Available Time
Auxiliary (AUX) Time
Hold Time
Talk Time
These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.
The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.
1 vote -
Analytics for faxes
You have no analytics for faxing. No way to download how many pages are sent nor by whom.
4 votes -
Report only for users with digital license
Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.
2 votes -
3 votes
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time
Please add the ability to see the order of agents in the call que.
1 vote -
Analytics should have the option to select multiple dates.
Ability to select multiple dates when creating reports.
2 votes
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