1330 results found
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Display Actual Users by Device Type in Adoption and Usage Reports
Enhance the Device Type section in the Adoption and Usage Reports (Analytics Portal) to display the actual users logging in through each specific device or platform (e.g., Desktop App, Mobile App, RingCentral for Teams, Web).
3 votes -
Download and Delivery Option in the Admin Portal for Specific Roles
Allow users assigned to specific Role Domains to have the Download and Delivery settings in the admin portal when accessing the call log.
4 votes -
User administrative and compliance reporting
Please add the ability to report on user profiles (ideally that could be scheduled), for example:
- Once a month, automatically receive a report of every user in the Sales department
- Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
- Once a month, automatically receive a report of all admins, super admins, etc.
In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…
17 votes -
Longest Idle visibility - Please create functionality that allows admins to view the order of the longest idle queue.
Please create the ability to monitor two important performance metrics. First, the ability to see the order of users in the Longest Idle queue, so as to know who is getting the next inbound call. Second, the ability to see amount of time a user has their app set to Do Not Disturb so as to assess user performance in regard to about of time they are available.
1 vote -
Live Reports - Call Queue Members - Different Charge
A different charge should be offered if a license is needed for call queue users on live reports. Since the users won't utilize the platform itself, it should not be the same as the live reports charge for the viewer.
3 votes -
Merged call details in Analytics Portal
It would be great if there were a way to generate a report detailing the frequency of call merges, conferences, and transfers.
4 votes -
Within Reporting use the Standard Time format of hh:mm:ss
Currently it displays 3h 6m or 2m3s etc.
If the format was hh:mm:ss then when exporting the data minipulation would be smoother into other applications and displaying in reports.Therefore if 3m18s or 1h12m is displayed currrently if would show as:
00:03:18 or 01:18:005 votes -
User List Incoming Call Set up Report
Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.
Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.
This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…
12 votes -
live reports agents status
Kindly consider this idea where users are showing available in live reports however they are offline when I check the status.
1 vote -
Re-archive failed archive data at one
Our cloud storage ran out of space and need to resync the data from the Archiver. Apparently, we can only retry 150 logs at a time and we have more than a thousand logs that needs to be re-synced. It would be benificial to have an option to resync all of the failed logs on archiver at once rather than doing it 150 at a time
2 votes -
Analytics
In the Analytics Report in Service Web, if customers are using the FREE Video Pro license, those licenses show in the Adoption & Usage Report. It skews the number of paid for license percentages of what their actual entitlements are. It would be good to have the Product Team break out the Free Video Pro Licenses to their own category so that it does not skew the adoption metrics on what the customer is paying for.
8 votes -
Have the ability to view Business Anayltics and Performance Reports on two different screens. Currently, info does not match.
Have the ability to view Business Anayltics and Performance Reports on two different screens. Currently, info does not match.
1 vote -
Download Call Log for a Site Manager Assigned to a Custom Role
I need to enable call log downloading for those users assigned to that role.
Disable site management under multi-sites
and leave the company on the role domain
we don't want managers or reporting employees changing site settings at all4 votes -
Handle time for Outbound Calls | Performance Reports | Analytics
Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports
We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.
Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.
While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.
We are requesting that Handle Time for outbound calls be displayed in the Handle…
8 votes -
Option to create multiple Call Log Delivery for different extensions
Currently, the Call Log Delivery Saved searches for the Call Log Email Delivery Settings can only be created for only one setup. Kindly requesting the ability to create multiple Call Log Email Delivery Settings for different extensions.
4 votes -
Live Call Translator
Need a service to have a live call translator to facilitate calls with Spanish speaking patient with English speaking office staff
4 votes -
Reporting NiceIncontact and RingEX
Reports available that would show the date and names of employees disabled/inactivated for RingEx and NiceInContact
1 vote -
billing cycle
Have a Date Range selection for "billing cycle" that matches monthly subscription billing range
1 vote -
Fax Trace Report
I would like an option to trace in/outbound fax activity. This should include faxes sent/receive via app or by email to rcfax.com.
1 vote -
Add JOB ID to Adoption and Usage 'phone' report
Add Job ID to each line for the phone usage and adoption report. A lot of company use employee IDs as their primary automation data point. Having that information take a large manual step out of vlookup automation and lining up data to use in automation.
1 vote
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