1284 results found
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company call log
company call log in app currently if you call out from main number you cant see user which called , should say user 101 ..... called
same with answer and called out should show main number along with user1 vote -
Be able to determine if an outbound call got routed to the voicemail of the called party
Be able to determine if an outbound call got routed to the voicemail of the called party
1 vote -
Performance reports graph for call queues shows inaccurate data
We need to have an accurate graph representation in the Performance Report for call queues.
We were told that the data aggregation for the queues tab temporarily failed to process the graph properly. When this fails, it is usually due to a temporary synchronization lag between the raw call logs and the analytics engine.
2 votes -
Adoption & Usage > Text (SMS): Should be able to reflect the KPIs according to how it's filtered
There's no option to filter the KPIs. We need to discern the numbers per department.
1 vote -
Add new KPI for Daily Breakdown with Weekly Report
We would like to request the option to add a daily breakdown to the weekly report during initial setup. This would automatically include the daily details whenever they receive the weekly report.
1 vote -
Ability to see Forwarded Calls in Performance Reports
Today in Live Reports we see how many calls were "Forwarded" in the dashboard. However this option is not available in Performance Reports. Everything gets bundled into Abandoned Calls which does not reflect the true status of a call. This does not allow us to determine good vs. bad calls from the abandoned section.
17 votes -
Extend Number Masking to Personal Call Logs
Feature in Question: Masked Numbers and Hide Location Data
Current Behavior:
Per the current design, number masking in Call Logs applies only to custom roles with access to company-wide or site-wide Call Logs. Number masking does not apply to a user's personal Call Logs. By design, users have full visibility into the call details, including external phone numbers, for calls they personally make or receive.
Requested Enhancement:
Provide an option to extend number masking to users' personal Call Logs, specifically for external phone numbers.
Business Justification:
Some businesses and organizations have security, privacy, and compliance requirements that require external phone…
1 vote -
abandoned calls reporting update
- abandonec calls should only be counted if the caller volunatrily ended he call. Transferring to another que, voicemail, or another person should not qualify as an abandoned call.
- We need a report that we can separate "abandoned calls after 20 seconds" and "abandoned calls before 20 seconds". Soemtimes people call in and hang up in 1-2 seconds and staff dont even have a chance to answer that. It should not count against them.
1 vote -
Real time wait
Have real time wait time back to the mm:ss format in live reports. Previously the wait time was counting minutes and seconds in real time on the que monitor widget., and now it only shows the longest wait time in minutes.
1 vote -
Correct RingCentral Call Log Descriptions of certain events
The descriptions of specific call events or call statuses in the Call Log columns are confusing, particularly for the "No Answer" status. The event description should accurately reflect when a call is missed or not answered, rather than incorrectly indicating that the IP Phone is offline. This discrepancy needs to be corrected to improve the clarity and accuracy of the Call Log information.
3 votes -
Modify the text in the subscription email
The email generated for report subscriptions contains text that cant be amended. It would be better if we could update this text for each subscription.
16 votes -
1 vote
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Texting Folder for Each Location
every location has their own folder where the text messages go
1 vote -
Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.
Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.
3 votes -
Performance reports customization
The ability to generate a report excluding all Internal calls. Call direction is set to Inbound/Internal by default.
1 vote -
-abondonned call and refused call or calls that are missed if they have the option to have a check mark so they can keep track of the callba
-To have abandoned calls and refused calls or calls that are missed, to have the option to have a check mark so they can keep track of the callbacks made.
1 vote -
Audit Log for TCR Campaign Changes
Make the audit log more verbose for when phone numbers are added/removed from TCR Campaigns. Currently the log only says "X number(s) was/were assigned to registration XXXX"
It would be nice if the actual 10 digit number was also included in the logs, and if the "change made to" would show the extension that the number is tied to (if it is assigned to an extension).
1 vote -
Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls
My agents make outbound calls on shared queues, not using a campaign, but the realtime dashboard doesn't have the ability to show inbound vs outbound queue calls.
6 votes -
Abandoned Call Definition is misleading
The current definition of Abandoned calls in a call queue is: Count of all queue calls that were not answered by a user (includes VM)
Expected definition is: Count of all queue calls that were ended by the caller.
Suggest changing this definition as it can be extremely confusing for at a glance analysis.
Calls that get routed to a voicemail should not be counted as abandoned. Likewise, calls routed to another call queue via the wait time timeout or max calls in queue threshold should not be counted as abandoned. Those calls should be counted as "transferred out" or…
6 votes -
Ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
We request the ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
2 votes
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