1246 results found
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Please include call time of day for better tracking
Please include call time of day for better tracking
1 vote -
Persistent Dynamic Filters for Analytics Subscriptions
Overview
Requesting a change to how Performance Report Subscriptions handle user filters. Currently, saving a report subscription triggers an "Implicit Filter Lock," which snapshots the current user list and excludes any future users added to the account.The Problem: "Implicit Filter Locking"
When a user creates a Performance Report subscription:Even if "All Users" are intended to be included, the system saves the specific IDs of users active at that moment.
The New User Gap: Any user added to the system after the subscription is saved is automatically excluded from the emailed report.
Manual Maintenance: To include new hires, an…
1 vote -
Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.
Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.
8 votes -
Ability to trace calls that does not have disposition in real-time dashboard
Real-time dashboard should also show the number of calls that have pending disposition instead of just showing yes or no.
1 vote -
Performance Reports for Message-Only Extensions
Include Message-Only Extensions in performance reports for analytics.
16 votes -
Have an option to check who was available or not available on RingCentral app
Have an option to check who was available or not available on RingCentral app. On the live reports page, super admins should be able to check who was available, who was on do not disturb, and who was on offline so that every person will be accountable, especially for taking in calls.
1 vote -
Ability to download sip logs of call logs
Ability to download sip logs of call logs in admin portal
1 vote -
Gateway Reporting in Analytics
Administrators currently have no visibility or reporting options for Gateways within the RingCentral Admin Portal. Existing analytics tools, such as Rooms & Devices Analytics, list hard phones and other devices but do not include Gateways in their reporting capabilities.
Requested Enhancement:
Add a Gateway Reporting section that provides:A list of all Gateways on the account
Key details (name, model, status, MAC/identifier, assigned site)
Export capability (CSV/Excel)This feature would improve asset management, troubleshooting, and infrastructure oversight.
2 votes -
ACE My Reports - Auto Report Deletion of expired reports
Within ACE, MY REPORTS, expired reports (one-time) should auto delete upon expiration. The report is expired, I cannot retrieve it, why should I have to manually delete the notification?
1 vote -
option to remove the KPI on the report
Ability to remove the KPI section in subscription.
1 vote -
Reinstate Team and Default User Assignment in “Ask an Expert”
Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.Current Behavior:
At present, when using the “Ask an Expert” feature:Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer availableProblem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.Key challenges…
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User group as a filter option in the subscription report in the Tabs field
Please include the User group as a filter option in the subscription report in the Tabs field.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote -
N/A Call Scoring
Some calls that do not fit the criteria to display an N/A call score marking are still marked with an N/A overall call score.
Sometimes we do not recieve data for certain legs of the call, which results in the N/A call scoring.
Customers would still like to easily filter these calls based on the legs that we DO have data for.Suggest that in any non true N/A call scoring, we ignore legs of the call where appropriate data was not collected and provide a Good/Moderate/Poor indication based on the legs of the call that we do have applicable…
9 votes -
Super Admin can access Call Logs on the RingCentral Phone App
Accessibility for Call logs on to all users for Super Admin in RingCentral Phone App
1 vote -
Ability to generate a report/list of all users who login to the RC app (even if they have desk phones)
seeks a list of all users who log in to the RC app (even if they have desk phones)
1 vote -
ability to extract the reason for the audio Recording issue encountered
Customer should have ability to extract the reason for the audio recording issue encountered.
It would be helpful to have a deepdive on the audio recordings once an issue had been encountered. This is for us to have a knowledge on how what we can do to resolve it
1 vote -
Allow Managers to Access Analytics and Call Logs for Specific Users Only
I would like to request the ability to assign granular permissions that allow a manager to view the performance analytics and call logs of a specific user only, without granting access to other users’ data.
Currently, access permissions appear to be broader in scope and do not allow restriction to a single specific user. Having this feature would improve data privacy, role-based access control, and managerial oversight while maintaining security and confidentiality across the organization.
This enhancement would be highly beneficial for organizations that require structured reporting lines and limited data visibility based on hierarchy.
For example:
Samin Maestro (Ext.…2 votes -
Add Analytics Tab to Track Agent App Usage (RC App vs RC Phone)
Request to enhance Analytics by adding a dedicated tab that displays which specific application agents are using. The view should clearly differentiate between RC App and RC Phone and allow filtering by individual agents or groups of agents.
2 votes
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