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  1. Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.

    1 vote

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  2. Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.

    1 vote

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  3. SMS being a hot-button item these days, it would be helpful if there was an option so that we can determine who in our company is using the feature. At this time only log files are available for SMS.

    1 vote

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  4. SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.

    18 votes

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    1 comment  ·  Other  ·  Admin →
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  5. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes

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  6. It will be better if we can log the DND time stamp of the desk phone for monitoring.

    3 votes

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  7. Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    3 votes

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  8. The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.

    1 vote

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  9. If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.

    1 vote

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  10. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes

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  11. An option for the customer to change their desk phone themes to Dark Mode.

    2 votes

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    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  12. In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes

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  13. Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.

    1 vote

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  14. I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.

    1 vote

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  15. In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.

    1 vote

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  16. Need to add "License type column" in All users list download report.

    3 votes

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  17. Need the ability to review performance and exclude calls flagged as potential spam from the stats

    1 vote

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  18. Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:

    Monitor call activity for Limited Extensions.
    Generate reports for internal tracking and auditing.
    Gain insights into overall system usage and performance.

    1 vote

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  19. It is easy to save a particular report in Performance Reports tab in Analytics portal since I don't need to go back and filter the specific date that I want to look for but instead I can just save and no need to filter the date again. Must have the same option under Business Analytics tab since the only option there is either subscribe or download.

    1 vote

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  20. With in the OQS you cant see any information if they are a contact centre users, it would help to have this information in the QOS then if a user is having issues we can gather more information from here.

    1 vote

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    New  ·  0 comments  ·  QOS  ·  Admin →
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