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946 results found

  1. More information on abandoned calls within live reports

    The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.

    18 votes
    1 comment  ·  Live Reports  ·  Admin →
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  2. Able to generate report to view last usage of device

    when is the last time a user utilized their desk phone

    1 vote
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  3. able to view reports for list of devices assigned to users

    which users are using a Cisco SPA-508G deskphone

    1 vote
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  4. License type in All users list download report

    Need to add "License type column" in All users list download report.

    5 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  5. Disable declined invitation notification on guest user

    Getting a lot user getting email declined user sign up when they are not signing to anything and not using that to ringcentral. there should be an option to disable declined invitation notification on guest user.

    7 votes
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  6. Work hours bulk user list

    Ability to generate a list of work hours for all users.

    2 votes
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  7. RingSense: Add ability to differentiate the voice queues in RingSense reporting

    Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    3 votes
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  8. Report to show how many calls each queue member has answered

    A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.

    If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  9. performance report on IVR external transfers

    I need to pull up performance reports on how many IVR calls went to the external transfer

    1 vote
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  10. Data displayed when in "widget" edit mode

    When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  11. Call volume widget request: Only show successful Outbound calls

    The Customer is requesting to add a new Call volume type. Where, it will only show successful Outbound calls. Right now, that's not available. There's a type for that but it also shows the unanswered calls.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  12. Report on Final Disposition of Call, here it concerns Abandon(Park) and Abandon(Hold), rather than Both.

    Could we please move away from having every instance of Abandon(Park) and Abandon(Hold) reported? And just report on the final disposition of the call, whether it’s a (Park) or a (Hold)?
    It's causing a lot of confusion and it's unclear how many answered calls actually ended up in an Abandon(Park) or (Hold) situation when the KPIs are pulled up.

    1 vote
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  13. Ability to download the Dashboard under the Digital Analytics in RingCX

    Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.

    The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.

    They are using this report to do forecasting so that they will know how many agents they need on a particular day.

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  14. Ability to generate reports who joined the audio conference via a dial-in

    Ability to generate reports who joined the audio conference via a dial-in

    4 votes
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  15. Call Tracking & Attribution

    Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    2 votes
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  16. add a second number for the verification code

    Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
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  17. Hide my information about who I am speaking with from incoming calls

    My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.

    1 vote
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  18. Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential

    Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential routing or transformations occur.

    Key Enhancements:

    Original Dialed Number Logging – Ensure call logs retain and display the actual dialed number before any redirections, translations, or rerouting processes are applied.

    Call Path Tracking – Implement a feature that allows admins to trace the exact call path, including any number translations or forwarding actions.

    Enhanced Debugging Tools – Provide an option for detailed SIP logs or metadata showing if and when a number is changed or redirected.

    Carrier-Level Transparency – Enable visibility…

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  19. Option to retrieve deleted recorded calls

    Option to retrieve deleted recorded calls

    1 vote
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  20. IVR inbound caller number dialed

    Can you allow none contact center accounts the ability to determine which IVR phone number the inbound callers are using to call in? please and thank you

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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