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849 results found

  1. Download user info should include the call-forwarding numbers

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Provide a dark mode option for Business Analytics.

    12 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Description: We would like to request the addition of a new metric in the reporting system to calculate the average outbound over a specified period (e.g., the past six months). This feature is essential for tracking agent performance and improving operational efficiency. Currently, this specific metric is not available in the reports.

    The new metric should allow users to easily pull the average daily outbound, excluding weekends, along with other existing metrics such as inbound talk time and dials made. This would be a valuable addition for teams looking to analyze agent performance and productivity more accurately.

    1 vote

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. A report that will only show the date and time of log in and log out of the user on the RC app.

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  5. Regarding the configuration of two ring groups as requested:

    Establish the initial ring group under the designated extension, incorporating all numbers and the owner's extension.
    Create a secondary ring group under the same extension, replicating all numbers from the first group, excluding the owner's extension.

    This configuration enables efficient alternation between the two groups when the owner is unavailable.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email

    3 votes

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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    • question on after hours logic for the weekend a feature request to bring up would be to have the entirety of the after hours times displayed under the After Hours Banner.. so it shows the weekend there as well
    1 vote

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  7. Enable the addition of audible alerts to notify staff of multiple pending calls in the queue, or if a person has has an extended wait time in the queue. This will be helpful as it alerts individuals who may not normally operate in that queue to log in and decompress holding call volume.

    8 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  8. RingCentral for HubSpot currently has 2 ways to make outbound calls :

    • Place a call from dialpad
    • Use click-to-dial feature

    Would like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Develop reporting to determine incoming calls coming from google ads versus organic or direct calls

    1 vote

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  10. There needs to be an option for auto emailing this report at specified time intervals. Additionally, data for these analytics needs to be archived for a minnium of 1-2 years so managers can view performance over time.

    1 vote

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  11. We have a call queue that is set so when the maximum wait time is reached, the caller gets transferred to an external number. Is there a way to see the external number transfer happen in RingCentral reports? We are trying to receive analytics on how many customers are reaching the maximum wait time and are getting transferred to this external number we have set.

    4 votes

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  12. We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls

    6 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  13. We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.

    6 votes

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    New  ·  0 comments  ·  LOB  ·  Admin →
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  14. We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.

    1 vote

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  15. adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier

    2 votes

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  16. It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file

    6 votes

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  17. we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND

    35 votes

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    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  18. on call waiting a person can be put on hold and answer another call.

    5 votes

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  19. When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.

    1 vote

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