1077 results found

1. company directory with DIDs that can be downloaded or exported

   Have a company directory that can be downloaded or exported

   6 votes

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2. Reports for adoption and usage.

   A way for make scheduled reports for adoption and usage.

   11 votes

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3. Customer Visibility and Alerting of "Daily/Monthly Call & SMS Limit"

   Genpact India Private Limited experienced outbound calling failures on a new Sub Account due to reaching the "Daily Call & SMS Limit" within SCP. Tier 3 resolved this issue by increasing the limit. However, the customer is requesting a mechanism to monitor their usage against the limit or a proactive alerting system to inform them when they are approaching or have exceeded this limit.

   Historically, RC has not provided customers with insight into this limit as it serves as an anti-fraud mechanism. Nevertheless, due to the impact on the customer's operations, they are requesting an escalation of this inquiry.

   2 votes

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4. Total numbers of direct calls and transferred calls to an extension

   Having transferred calls and direct calls filter/KPI would be helpful.

   5 votes

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5. Weekly Report of Voicemail Notifications left on extensions

   Request to have an option to get weekly notification reports for Voicemails.

   2 votes

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6. I would like to be able to see the total time a user is toggled on to accept calls

   I would like to be able to see the total time a user is toggled on to accept calls

   66 votes

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7. report on site phones

   There are phones under unassigned phones and it will be helpful to have a reporting which site the phone was assigned before for reporting and bookkeeping as the phones are tagged under "COMPANY".

   2 votes

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8. Analytics report for SMS and Fax

   Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.

   3 votes

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9. Quarterly Reports

   PLEASE give us the ability to subscribe to quarterly reports.

   2 votes

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10. Ability to tell how many users are using AI Notes in Analytics

    Ability to tell how many users are using AI Notes in Analytics

    3 votes

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11. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    17 votes

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12. Handle time for Outbound Calls | Performance Reports | Analytics

    Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports

    We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.

    Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.

    While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.

    We are requesting that Handle Time for outbound calls be displayed in the Handle Time column of the Performance Reports to allow for more complete and accurate reporting.

    Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports

    We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.

    Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.

    While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.

    We are requesting that Handle Time for outbound calls be displayed in the Handle… more

    3 votes

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13. longest call for the day

    We have sales reps that are responsible for making outbound calls. I need a report that shows the longest call for the day. Right now we only get 'Average Talk Time' which doesn't help. If the reps are required to make 100 calls/day, and their average call time is 30 seconds, that metric doesn't help because they may get a customer and sit on the phone with them for 10 minutes making a sale, but from the average report it looks like they never got hold of anyone.

    We also need to report monthly on the number of calls lasting over 30 minutes, and the most frequently called numbers - this is to catch out users that are gaming the system by calling their own cell phones and other shenanigans.

    We used to have these reporting metrics when we had our on-prem system.

    We have sales reps that are responsible for making outbound calls. I need a report that shows the longest call for the day. Right now we only get 'Average Talk Time' which doesn't help. If the reps are required to make 100 calls/day, and their average call time is 30 seconds, that metric doesn't help because they may get a customer and sit on the phone with them for 10 minutes making a sale, but from the average report it looks like they never got hold of anyone.

    We also need to report monthly on the number of calls lasting… more

    2 votes

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14. Filter by Status in SMS Log

    SMS Log needs to be able to be filtered by status. You can filter by all other fields but tracking failed texts is critical to our company. We have to contact Ring Central Support to track failed numbers and it becomes difficult to track failed texts en mass.

    •  

    2 votes

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15. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and report the same thing several other customers are. The other piece is it's a bit inconvenient to have to continually view that page for service verification. Though minimal in the effort to get to the web page, It'd be nice to be as proactive as possible versus reactive.

    There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and… more

    9 votes

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16. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes

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17. RCX Fields

    Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

    The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

    Metric: Interaction Start Quarter Hour
    This lists as a ABC text field. The format is AM/PM and time. Can this field be edited to be a date/time field and allow formatting. For a report we are exporting and importing for processing the AM/PM throws it off. We would like to have this be a 24hour/military time entry option. If that was allowed the AM/PM would not be needed and the data can be sorted easily. As example Interaction Start field allows multiple options for reporting and we were able to accommodate different date formats.

    Double Quote in csv export
    When the CSV is exported the tool that we are sending data to has trouble processing it because of double quotes """"
    Can we have some options for export that would strip out these quotes?

    Metric: Agent Start Time
    Agent start time is also a ABC text field with no options for display format. The time zone is appended to the field causing problems with processing this data. Can we have Agent Start time set as a time field to allow options of the format so we can show just the time.
    For some reason this field is a 24/hour military time format.

    Ability to Concatenate fields or combined Date/Time
    On the tool we will use to process data they want a date/time filed combined. Can we either have a Date/time field added or allow a way to combine two fields into one value.
    As example we are looking to have a value like 2025-04-02 15:10:31

    SFTP Reports folder
    When exporting via SFTP it puts the files in a reports sub folder it creates. For some automated processing it does not want to look into a sub folder. Allow users to enable/disable adding it into a sub folder as when sending to a location like this it is normally mapped to the correct location.

    SFTP Test
    When testing SFTP it only tests authentication. It does not actually put the files. Can we enable this to actually send the test file itself like email. It sends a test email and then sends the actual file.

    Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

    The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

    Metric: Interaction Start Quarter… more

    4 votes

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18. Ability to brand the performance reports with company logo

    have our company brand on ring central performance reports

    We would like to brand the performance reports with our company logo when exported to pdf

    2 votes

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19. Export Adoption & Usage

    Export Adoption & Usage

    7 votes

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20. ability to check audit trail for more than 180 days

    Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    15 votes

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