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  1. When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.

    12 votes

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  2. Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. Option to download Tasks reports from RingCentral app or Admin portal

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. Customer wants to have an option to print the live transcription for their reference

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  5. Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Ability or way to get all the account's data and obtain it in a zip file.

    2 votes

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  7. When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.

    5 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  8. Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    3 votes

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  10. Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    12 votes

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  11. Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    2 votes

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  12. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    17 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Calls that are monitored are not showing under the action tab for call logs

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.

    Having this data would enable us to proactively manage and address any potential overage issues before they occur.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  15. Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.

    3 votes

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    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  16. Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    14 votes

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  17. It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.

    23 votes

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    1 comment  ·  Other  ·  Admin →
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  18. Combined reporting for called queues and users. Our calls ring to everyone and if no one answers after a certain # of calls, then it's considered an abandoned call. The call is then routed to a dedicated voicemail user extension and patients can leave a general voicemail. After about five calls with tech support, they said it is not possible to generate a report that shows the # of voicemails and missed calls the way our system is set up.

    11 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  19. We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:

    1. The number of inbound and outbound calls on an external number being searched.
    2. The list of users that had a transaction on the external number being searched, inbound and outbound.
    3. The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.

    Thank you.

    6 votes

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    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  20. I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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