1352 results found
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Correct RingCentral Call Log Descriptions of certain events
The descriptions of specific call events or call statuses in the Call Log columns are confusing, particularly for the "No Answer" status. The event description should accurately reflect when a call is missed or not answered, rather than incorrectly indicating that the IP Phone is offline. This discrepancy needs to be corrected to improve the clarity and accuracy of the Call Log information.
9 votes -
Restrict Team/Group Creation Permissions in RingCentral Messaging
Summary
Customers are requesting the administrative capability to restrict standard users from creating new teams, groups, or group chats within RingCentral Messaging. The primary goal is to maintain a professional environment and prevent members from creating unauthorized channels to discuss non-work-related matters.Problem Statement / Business Use Case
Currently, any user within an organization can create teams or group chats without administrative oversight. This presents several challenges for business management:Non-Work-Related Distractions: Without restrictions, members frequently create casual, social, or non-work-related groups that distract from daily operations and impact productivity.
Lack of Content Control: Administrators cannot easily monitor or govern…
3 votes -
Business Analytics Enhancement - Allow Day-of-Week Filtering for Custom Historical Date Ranges
Customer is requesting the ability to filter RingEX Business Analytics reports by specific days of the week (e.g., Saturday and Sunday only) when using a custom historical date range.
Without this functionality, customers must export larger datasets and manually filter records outside of RingEX Analytics, resulting in additional administrative effort and reduced reporting efficiency.
Add support for Day-of-Week and Time-of-Day filtering when using Custom Date Ranges in Business Analytics, allowing customers to generate historical reports for specific days such as weekends only.
2 votes -
Per-Agent Restricted View & Customizable KPI Dashboard for Performance Reports
PROBLEM STATEMENT
Currently, granting a user access to Performance Reports allows them to view metrics across the entire team or department. There is no native setting to restrict an individual user to viewing only their own metrics while restricting peer data and limiting visible KPIs.DESIRED FUNCTIONALITY & REQUIREMENTS
1. Role-Based Data Isolation (Per-Agent Self-View)
-Agent A sees only Agent A's performance data.
-Agent B sees only Agent B's performance data.
-Employees are strictly prevented from viewing peer metrics, logs, or reports.
-Managers and Admins retain full access to all team, group, and department reports.- Customizable KPI Display for Agent…
2 votes -
ability to show RingEX live dashboards on a kiosk device via a shared URL
ability to show RingEX live dashboards on a kiosk device via a shared URL
4 votes -
Real-Time Agent - Automatic Column Sorting Based on Programmable Criteria
Here is my first pass at the RC feature request. Please edit to better suit the ask.
We have a demand from agents who previously used Taske Desktop to monitor the status of fellow agents. They would like RingCentral to add the ability to automatically sort the columns as the values change based on the priority set by the users.
For example, they really want to see the Engaged agent state at the top of the State column and further sort by the longest duration in Status Time.
2 votes -
Sync Real-Time Dashboard Edits After Sharing
Currently, when Real-Time dashboards are shared with other users, a duplicate dashboard is created in their account instead of everyone accessing the same dashboard. Edits can only be pushed to shared users by re-sharing the dashboard every time a change is made. This process is tedious and time-consuming.
There should be a way to sync Real-Time Dashboards with other users after editing, without needing to share them again. The absence of this functionality results in teams viewing inconsistent dashboards or necessitates additional manual effort to re-share and inform the team about the updated dashboard.
40 votes -
Agent Availability Reporting
There needs to be a report that gives agent's daily, weekly, monthly, availability to take calls. Live reports shows this, but I should be able to use the data to see when my agents were available in the past and I can then ask them why they were logged off.
2 votes -
Enable Callback KPI in the Business Analytics
Enable Callbacks KPI in Business analytics and/or Performance Reports for call queues.
How many inbound calls have registered to the callback feature
How many were successful
How many were abandoned or unsuccessful
See duplicates callback from the same number10 votes -
Ability to view what specific activity of users
Ability to view what specific feature the user or any member in the account is currently checking, like what subscriptions, reporting, or any part of the account. How often do they look at the reports and see how many scheduled reports are from the whole account?
6 votes -
Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown
There should be an option in the Admin portal to sort outgoing faxes by Busy, Sent, and Unknown. It would be more efficient to have this option available before downloading the logs to easily identify the faxes that were successfully sent
8 votes -
bye
It would be great if reporting indicated which side sends the BYE in a call. It would be very useful in troubleshooting users' problem calls. This information should be able to be pulled from the SBC.
35 votes -
reverse caller id lookup
When someone dials my RingCentral number, it should provided/perform real-time reverse lookups for numbers typed into the keypad, so the caller ID name of my company shows up on the person's phone who is trying tio dial my company's number
2 votes -
Remove ability to Unsubscribe from Performance Reports Subscriptions
Users are currently able to unsubscribe from Performance Report emails using the unsubscribe link included in the reports. This option should be removed to prevent users from unsubscribing from these reports.
4 votes -
Schedule report for QoS calls data
Currently there are no API to pull QoS calls data. We do have the option to manually download into a csv file.
We would like the ability to schedule regular download of the QoS calls data and send to email or network location for PowerBi to grab the source csv file to generate our own report.
22 votes -
Ability to generate dashboard for fax
Run a report to see our usage of fax for all users.
7 votes -
Ability to Play Call Recordings via Direct Link Without Downloading
Provide an option for call recordings to be delivered as a secure streaming link instead of an MP3 attachment. This would allow users to access and play recordings directly from a browser without needing to download the file first, improving convenience, storage management, and workflow efficiency.
9 votes -
Transferring Daily Report Subscription
Ability to transfer a Daily Report subscription from one user extension to another without creating a new subscription or changing the email address.
9 votes -
Modifying the automatic call recording settings so all calls, even transferred or direct will be recorded
There should be settings that can modify the Automatic call recordings regardless of whether that is merged calls, transferred calls internally, or externally or even the call has been paused
1 vote -
Performance Report - Total Call Minutes by Day/Week/Month
When generating a report under the Adoption & Usage Analytics category, it would be extremely helpful to have the option to download a COMPANY-WIDE REPORT OF TOTAL CALL MINUTES. Currently, call minutes can only be viewed at the individual level and segmented by External, Internal, Outbound, and Inbound categories. Please refer to the attached image for reference.
Tracking COMPANY-WIDE TOTAL CALL MINUTES is essential for determining whether our current minute allotment is sufficient or if additional minutes need to be purchased.
6 votes
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