1330 results found
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Ability to generate dashboard for fax
Run a report to see our usage of fax for all users.
7 votes -
Ability to Play Call Recordings via Direct Link Without Downloading
Provide an option for call recordings to be delivered as a secure streaming link instead of an MP3 attachment. This would allow users to access and play recordings directly from a browser without needing to download the file first, improving convenience, storage management, and workflow efficiency.
9 votes -
Transferring Daily Report Subscription
Ability to transfer a Daily Report subscription from one user extension to another without creating a new subscription or changing the email address.
9 votes -
Performance Report - Total Call Minutes by Day/Week/Month
When generating a report under the Adoption & Usage Analytics category, it would be extremely helpful to have the option to download a COMPANY-WIDE REPORT OF TOTAL CALL MINUTES. Currently, call minutes can only be viewed at the individual level and segmented by External, Internal, Outbound, and Inbound categories. Please refer to the attached image for reference.
Tracking COMPANY-WIDE TOTAL CALL MINUTES is essential for determining whether our current minute allotment is sufficient or if additional minutes need to be purchased.
6 votes -
wrap-up
After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.
33 votes -
Better filtering for Notable Silence on calls
Customer would like the ability to search for calls that have a filterable/defined instance of notable silence, but doesn't want to search based on Cumulative notable silence. In this example, customer would like to filter their calls for all calls that have an instance of more than 10 seconds of notable silence within the call, not 10 seconds of accumulated notable silence.
2 votes -
Schedule report for QoS calls data
Currently there are no API to pull QoS calls data. We do have the option to manually download into a csv file.
We would like the ability to schedule regular download of the QoS calls data and send to email or network location for PowerBi to grab the source csv file to generate our own report.
20 votes -
Expanded Business Analytics Access for Call Queue Managers
Description:
Allow managers to access Business Analytics reports for users or call queues outside their assigned queue without requiring Super Admin privileges.Current Limitation:
Only Super Admins have full visibility across all users. Managers are limited to the users within their assigned call queues.Requested Enhancement:
Add more granular Business Analytics permissions so admins can grant managers broader or specific reporting access without giving them full Super Admin access.Benefit:
This would allow managers to monitor multiple teams or queues while maintaining appropriate security and role-based access controls.2 votes -
Business Analytic Subscription reports > Generate Now button
For scheduled reports that are set to send to multiple recipients at a set time of the day/week, it is possible to add a button under Analytics & Logs > Analytics > Performance reports > Subscriptions to generate and send the report immediately.
2 votes -
Include Conference Call Talk Time and Call Segment in Business Analytics
Summary: Business Analytics currently does not display the actual conference call talk time or call segment for users who host conference calls, even though the conference call details and durations are correctly displayed in the Call Log.
For example, a user hosted an outbound conference call lasting approximately 1 hour and 20 minutes. The Call Log correctly displays the three conference call legs with their corresponding durations; however, the conference talk time is not reflected in Outbound Sum or Live Talk (Call Segment) in Business Analytics. This results in a discrepancy between the Call Log and Business Analytics reporting.
Requested…
2 votes -
Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?
Hi, Could we have the option to download the business analytics reports in both a pdf and excel format the same as the performance reports? Currently there's only an excel option.
19 votes -
Call screening reporting
A reporting function that can determine whether an outbound (or inbound) call was answered or declined specifically through the One UI/iOS Call Screening features available on the newest devices.
We would like to see out of all the calls that have this feature enabled, the percentage of customers who answered vs declined vs pushed to traditional voicemail.
Currently we can only use the trackers on ACE to give us an approximate data percentage of these calls, based on tracking the wording used by the Call Screening device.
2 votes -
choose who can see live reports
Be able to designate who can see a live report dashboard the same way you can choose who can see a created dashboard is Business analytics.
Currently the privacy settings are [Public] and [Private]. In business analytics there's a third option [Shared] which then allows you to choose the designated agent/users.2 votes -
Customer Visibility and Alerting of "Daily/Monthly Call & SMS Limit"
Genpact India Private Limited experienced outbound calling failures on a new Sub Account due to reaching the "Daily Call & SMS Limit" within SCP. Tier 3 resolved this issue by increasing the limit. However, the customer is requesting a mechanism to monitor their usage against the limit or a proactive alerting system to inform them when they are approaching or have exceeded this limit.
Historically, RC has not provided customers with insight into this limit as it serves as an anti-fraud mechanism. Nevertheless, due to the impact on the customer's operations, they are requesting an escalation of this inquiry.
19 votes -
Live Talk Time
In Live reports It would be great to see the live talk time while an agent is on the call and have update every second.
5 votes -
Super Admin can access Call Logs on the RingCentral Phone App
Accessibility for Call logs on to all users for Super Admin in RingCentral Phone App
3 votes -
Add global administrator control to disable "Invite to RingCentral" for all users
Problem: Administrators currently can't remove or hide the "Invite to RingCentral" option within the application for any / all users in an account.
Impact: This lack of control makes it hard for organizations to manage external invitations and enforce strict communication policies. And to only have Ring Central in house.
Requested Solution: Please add a global administrator setting in the admin portal to completely hide or disable the "Invite to RingCentral" capability for all users across the entire account.
1 vote -
Filter for calls abandoned after IVR but before queue selection
Calls that can be filtered by "Abandoned" must have been waiting in a queue. No filter option or report record of inbound calls Answered/IVR but abandoned prior to queue selection.
There is a discrepancy between reports pulls from Company Numbers and Business Analytics because Business Analytics does not record calls that are Answered/IVR
1 vote -
Enable Multi-Call Queue Reporting, Saved Reports, and Scheduled Subscriptions
Currently, RingCentral administrators have limited reporting options when analyzing call queue performance and membership across multiple queues. Additionally, reports within Adoption & Usage analytics cannot be saved for future use or automatically delivered on a recurring schedule.
It would be valuable to enhance reporting capabilities by allowing administrators to:
Generate a single report across multiple call queues and their associated members.
View queue membership, call activity, user participation, and usage metrics in one consolidated report.
Filter reports by multiple call queues, sites, departments, or users.
Save customized report configurations, including selected queues, members, filters, columns, and date ranges.
Create report…
1 vote -
Save and Subscribe to Adoption & Usage Reports
Currently, the Adoption & Usage reports in RingCentral Analytics must be manually configured and generated each time they are needed. This creates additional administrative effort, especially for recurring audits and operational reporting.
It would be beneficial to add the ability to:
Save customized Adoption & Usage report configurations, including filters, date ranges, user selections, and report criteria.
Create report subscriptions that automatically generate and deliver reports on a scheduled basis (daily, weekly, monthly, quarterly, or custom intervals).
Send reports via email to designated recipients or distribution lists.
Allow administrators to manage, edit, pause, or delete saved report subscriptions.
Support report…
1 vote
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