797 results found
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Show how long a user has been in a current status
Good for Customer Service managers to see how long someone has been avaialable, on break, or not logged in. Live timing.
4 votes -
Longer Data Retention For Analytics Portal
It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.
22 votes -
Specific Future Dated Scheduled Reports Option
To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.
3 votes -
License Limit
It would be preferable to have a cap/limit on the ability to add licenses for Live Reports. Rather than allowing anybody who has access to add licenses whenever. Since we are unable to remove licenses without contacting support.
12 votes -
call score
Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....
6 votes -
REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice
REFUSED Calls vs ANSWERED Calls, we don't know how many calls out of the REFUSED Calls were actually ANSWERED unless we look into the Call Logs and go through each and every call and count REFUSED Calls that were actually ANSWERED. 1 call should not be marked twice, 1 as REFUSED and 1 as ANSWERED, this creates a lot of doubts when reporting.
2 votes -
Download user info should include the call forwarding numbers
Download user info should include the call-forwarding numbers
20 votes -
Business Analytics Dark Mode
Provide a dark mode option for Business Analytics.
12 votes -
RC app report
A report that will only show the date and time of log in and log out of the user on the RC app.
8 votes -
Combine All Subscription Reports in One Email
Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email
3 votes -
Add SMS metrics to analytics reports
SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.
15 votes -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
2 votes -
reports in modern formats .xlsx
We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls
6 votes -
Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.
We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.
6 votes -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
2 votes -
directory integration under super admin
adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier
2 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
6 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
5 votes -
Send email notifications specifically for failed outgoing faxes.
Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.
5 votes -
License type in All users list download report
Need to add "License type column" in All users list download report.
2 votes
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