880 results found
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User group manager to have access the call recording
User group manager to have access on the call recording of the team members of a user group.
1 vote -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
1 vote -
Ability to generate reports who joined the audio conference via a dial-in
Ability to generate reports who joined the audio conference via a dial-in
1 vote -
Total call time includes incoming and outgoing calls
Total Call time widget that shows both Incoming AND Outgoing call timers for a user.
1 vote -
Generate Report for calls being monitored
Calls that are monitored are not showing under the action tab for call logs
3 votes -
Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)
We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.
1 vote -
Ability to pull assigned queues within Performance Reports along with Department.
It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting
1 vote -
Check who created the subscription report
Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.
3 votes -
Remove old or inactive users from Business Analytics
Delete old/deleted users from the 'Users Dashboard - Default' table in Business Analytics.
1 vote -
visibility on those users who are using RC mobile app
List or visibility on those users who are using RC mobile app.
It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose
1 vote -
Further filtering for call type
In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.
1 vote -
Remove the Company Number in Call Log "Forwarded To" Column
When going to Reports>Call Logs>Detailed>Expand All , I can see that the calls are being forwarded to the main company number. The call is not but forwarded but it is showing there as default in Voip. We want this removed because it is unnecessary and confusing if we will generate a report.
I don't want to remove the entire column of "Forwarded To" because we wanted to have visibility if the user is doing a legit call forwarding. We just want it to be blank if there's no call forwarding made. No need to put the main company number in…
1 vote -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
3 votes -
Sip based direct routing solution
-Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
-No automated interface to Microsoft Teams.
-BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.1 vote -
Adoption & Usage call minutes
The Adoption & Usage feature's call minutes do not provide accurate data. We hope to have this feature fixed and ensure it also counts the Call Queue calls.
1 vote -
ability to check audit trail for more than 180 days
Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes
6 votes -
Call should not be detected as missed if it was answered elsewhere
Call should not be detected as missed if it was answered elsewhere
25 votes -
Report for Users Login, Usage and Activity on RingCentral app
Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.
3 votes -
Add a Report for Blocked Calls
Add a Report for Blocked Calls
1 vote -
Business Analytics - Toggle Data Filters
It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…
1 vote
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