1305 results found
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Change Date Format When Downloading Audit Trail
When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.
6 votes -
Conference call roster of participants
provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
6 votes -
Detailed Transfer Call Report
A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.
6 votes -
Disable session timeouts for Live Reports
Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.
6 votes -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
6 votes -
Report Analytics for Outbound Call and Faxes
Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.
6 votes -
analytic unanswered calls
We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.
6 votes -
Business Analytics Date Range - User Permissions
Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.
6 votes -
Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call
The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.
6 votes -
Use Nomadic 911 For Location Information
Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
6 votes -
Call Queue Callback Details (Call Queue Booster)
The customer is requesting a reporting solution to track missed, successful and unsuccessful callback attempts across available reporting tools. They need visibility into failed callbacks to identify customers who were not reached and follow up accordingly .
This capability is currently on the roadmap for late Q3/early Q4. Customers who already have Call Queue Booster will not need to purchase the Pro license to access this functionality.
5 votes -
Performance Report - Total Call Minutes by Day/Week/Month
When generating a report under the Adoption & Usage Analytics category, it would be extremely helpful to have the option to download a COMPANY-WIDE REPORT OF TOTAL CALL MINUTES. Currently, call minutes can only be viewed at the individual level and segmented by External, Internal, Outbound, and Inbound categories. Please refer to the attached image for reference.
Tracking COMPANY-WIDE TOTAL CALL MINUTES is essential for determining whether our current minute allotment is sufficient or if additional minutes need to be purchased.
5 votes -
Live Talk Time
In Live reports It would be great to see the live talk time while an agent is on the call and have update every second.
5 votes -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
5 votes -
To develop a report that monitors the standard metrics for manually handled digital interactions.
To develop a report that monitors the standard metrics for manually handled digital interactions.
The proposal aims to develop a standardized reporting system that tracks and monitors manual engagements within digital interactions. This report will provide better visibility into cases or messages that are manually handled by agents, helping the team identify trends, measure handling efficiency, and ensure consistent reporting practices across all digital channels.
5 votes -
analytics alert when devices are offline
Analytics alert when devices are offline, add as an option
5 votes -
ability to generate csv file in analytics per column
We would like to request an enhancement to the exported Excel reports from the Analytics platform. The goal is to improve readability and usability by organizing the data into a more intuitive and informative format that closely aligns with the operational needs of our teams.
When reports are generated via Excel, the layout should include the following columns in the specified order:
Dialed/Called Number (DNIS) – This should display the DID that the customer dialed.
To Name – Label or name associated with the queue or line.
Answered By (User Name) – The user/agent who answered the call.
Answered By…
5 votes -
Within Reporting use the Standard Time format of hh:mm:ss
Currently it displays 3h 6m or 2m3s etc.
If the format was hh:mm:ss then when exporting the data minipulation would be smoother into other applications and displaying in reports.Therefore if 3m18s or 1h12m is displayed currrently if would show as:
00:03:18 or 01:18:005 votes -
Quarterly Reports
PLEASE give us the ability to subscribe to quarterly reports.
5 votes -
Ability to tell how many users are using AI Notes in Analytics
Ability to tell how many users are using AI Notes in Analytics
5 votes
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