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1034 results found

  1. Exact time when the users login to the App

    I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps

    4 votes
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  2. Reports for overflowed calls

    Requesting to get a report that overflowed to a call queue, not including the direct calls.

    4 votes
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  3. Report filter by specific range of time or hours

    Customer would still like to have an option on the call logs to filter it by hours to shows specifi calls they want to display since filtering the report right now shows all and multiple pages need to click

    4 votes
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  4. Embeddable analytics dashboard

    An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spaced throughout our corporate offices/CS departments. As of now, this practice requires an entire computer dedicated to one task, displaying one full screen webpage on a large TV. Ideally, a widget or embeddable URL will navigate to a webpage and generate a unique token that can be entered into the analytics portion of a RingCentral account to authorize access(much like how some streaming devices will…

    4 votes
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  5. Create a report to see the total call volume broken down by each hour of the day

    Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

    4 votes
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  6. LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

    It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would only let us see 13 a time and to need to click on next pages to see other people. Should be an option to make the pages as long as needed and then make the widgets any height to fit that need.For the trend widget, it would be useful to be…

    4 votes
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  7. Allow data on abandoned calls to be downloadable along with the other call data

    Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were.This would be useful because it will allow analysts, and by extension managers, greater visibility into what calls are being abandoned. It is hard to know when these abandons are happening, where they are coming from, how long the caller was trying to wait before hanging up, etc. without more granular data.

    4 votes
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  8. Reports on text messages that go outside the company

    Our callers also use text messages to reach customers. It would be good to see how many times they reach out via text as well as by calling.

    4 votes
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  9. Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

    If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.

    4 votes
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  10. Analytics should not states calls are missed when it was answered

    Call Queues calls shouldn't states it was missed on Analytics when the call was answered.

    4 votes
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  11. Report for the Voicemails that were already called back

    On an account that had many missed calls and voicemails, it would help if there is a report that will show on how many of the voicemails or missed calls were already handled/called back.

    4 votes
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  12. Default Abandon Rate KPI

    It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat to everyone.

    4 votes
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  13. Automatic Reports for Live Reports

    It would be very useful if LiveReports would automatically email or export the data at the end of each day considering this is the only reporting option that allows you to track service level of queues

    4 votes
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  14. Add CSV option in Analytics Subscriptions

    Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.

    4 votes
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  15. Ring Central report based on inbound number/contact

    Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.

    4 votes
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  16. Performance Report Detail Trend

    We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend

    4 votes
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  17. Would like my dashboard named "Last month call summary" to default to last month.

    Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    4 votes
    Under Review  ·  0 comments  ·  Live Reports  ·  Admin →
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  18. Create live dashboards for LOB Analytics

    I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platforms that use this in regards to analytics. This allows us to freely create dashboards and view our analytics without worrying about custom ranges.

    4 votes
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  19. Detailed info in Call Log or Analytics

    It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.

    4 votes
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  20. Performance Report during weekdays

    needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends

    4 votes
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