Settings and activity

83 results found

1. Associate AIR with a specific Cost Center

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Edit…  ·  Delete…  ·  Admin →
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   Adam shared this idea  ·  Apr 1, 2026

2. Configurable Data Retention Period for AI Notes

   14 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Sep 4, 2025

3. Park Calls and Announce over paging extension

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Adam shared this idea  ·  Apr 29, 2025

4. Instant Notifications added to views

   10 votes

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   4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.

   You can find additional details in the attached image.

   Adam shared this idea  ·  Apr 25, 2025

5. Audio Messaging Interchange Specification (AMIS) Support

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Adam shared this idea  ·  Mar 24, 2025

6. Annotation Pen Color Changed

   4 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Mar 14, 2025

7. Ability to customize the color of the annotation marker

   8 votes

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   Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  Mar 14, 2025

8. Disable fax feature on RC mobile app

   11 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Adam commented  ·  Feb 28, 2025  ·  Edit…  ·  Delete…

   Should have ability to disable inbound and outbound faxing on a user by user level, controlled from service web. If disabled for a user, the icon should be removed from desktop, web, and mobile apps.

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   Adam supported this idea  ·  Feb 28, 2025

9. Give RCX agents ability to transfer to REX External Shared Contacts Directory

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Adam shared this idea  ·  Feb 7, 2025

10. Microsoft Office 365 Government - GCC High

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Feb 5, 2025

11. Mark Voicemail as Private

    3 votes

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    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Adam shared this idea  ·  Dec 13, 2024

12. Mass VoiceMail (Broadcast)

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Dec 9, 2024

13. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    40 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Oct 4, 2024

14. The capability to send an internal voicemail blast to a group or all employees.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Oct 4, 2024

15. Multiple recipient for faxes and SMS

    254 votes

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    Under Review  ·  43 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Sep 20, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Jun 5, 2024

17. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  May 16, 2024

18. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Adam supported this idea  ·  Apr 1, 2024

19. File transfer and sharing inside RCV Session

    11 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Adam shared this idea  ·  Jun 15, 2022

20. Announcement Only Extensions- Post Announcement Destination Configurable

    12 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Adam commented  ·  Sep 25, 2020  ·  Edit…  ·  Delete…

    Provide an option to configure an announcement only extension to repeat a user-configurable amount of times and then disconnect or automatically transfer to another extension/external number.

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