Settings and activity

52 results found

1. Fixed order in call queue should be improved

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Nov 19, 2024

2. Extend the duration of data retention

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   Blesilda supported this idea  ·  Nov 11, 2024

3. Ability for the RC app to identify where the call is coming from

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   Blesilda shared this idea  ·  Nov 11, 2024

4. visibility on those users who are using RC mobile app

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   Blesilda shared this idea  ·  Oct 26, 2024

5. turning off automatic deletion of sms

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Oct 23, 2024

6. bulk delete inactive/unused devices/hot desk phones

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

7. Customize data retention

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

8. Disable user's delete SMS history button/icon

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

9. Pause Automatic Call Recording

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 21, 2024

10. Custom Template for Adding Shared External Contact

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 15, 2024

11. SMS usage of main RC number to be available for all users

    23 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 10, 2024

12. Integrate WhatsApp to MVP plans

    50 votes

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    7 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jul 3, 2024

13. Enable to dismiss call in call queue

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Jul 1, 2024

14. Sharing of SMS allotment with other users

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Jun 19, 2024

15. Notify all users of received faxes thru desktop application

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 11, 2024

16. Caller ID name for RingCentral Australia

    5 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 5, 2024

17. Allow handling of multiple Call Queue calls

    101 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    Blesilda supported this idea  ·  Jun 5, 2024

18. Abandoned Call Tracking Feature

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    34 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 3, 2024

19. Call Queue Position

    54 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  May 20, 2024

20. To have visibility to see the number of call per day per customer in Analytics

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 18, 2024