Settings and activity

105 results found

1. View SMS History of all users

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

2. SMS Shared inbox: Resolve feature

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

3. Persistent MMS (Attachment) Capability in Shared SMS Inbox

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   12 votes

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   New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

4. Resize MMS pictures to fit within 1.4mb limits

   37 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

5. SMS Shared Inbox For User Extension

   12 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

6. Disable Automatic Resolved Tagging & Retain Message History

   23 votes

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   New  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

7. Improve SMS Shared Inbox Visibility Across Assigned Users

   38 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

8. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

   37 votes

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   9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

   
   

   You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

   Patrick Okeefe supported this idea  ·  Jun 9, 2026

9. Workflows to be integrated with Shared Inbox

   64 votes

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   New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick Okeefe supported this idea  ·  Jun 9, 2026

10. User Extension Ability's to receive Fax using Play announcement Settings on missed Call

    15 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Mar 20, 2026

11. Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)

    3 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Dec 10, 2025

12. Expand email notification options in ACE

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    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Patrick Okeefe shared this idea  ·  Dec 10, 2025

13. Email AI Receptionist Call History Summary After Each Call

    45 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Dec 10, 2025

14. ServiceNow Integration for RingSense

    1 vote

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This integration is now live

    Patrick Okeefe shared this idea  ·  Mar 24, 2025

15. Attribute Mapping | Active Directory

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    31 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Mar 5, 2025

16. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Nov 8, 2024

17. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Nov 8, 2024

18. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Nov 8, 2024

19. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Nov 8, 2024

20. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Patrick Okeefe supported this idea  ·  Nov 8, 2024