Settings and activity

231 results found

1. Analytics regarding Text Messaging/SMS

   35 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 10, 2024

2. Custom Ringtones/Notifications for RingCentral Desktop

   9 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 6, 2024

3. transfer the IVR calls to external numbers

   4 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 5, 2024

4. Added ring on IVR menu greetings

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 4, 2024

5. Missed calls to queue showing up as "Answered Elsewhere"

   47 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

6. Audible alerts for extended queue times or queue volume

   9 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

7. More information on abandoned calls within live reports

   19 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

8. Daily Filter in Dashboards

   8 votes

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

9. Have the option to switch access for Analytics reports for call queue managers and normal members

   13 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 3, 2024

10. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

11. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

12. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

13. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

14. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

15. reports in modern formats .xlsx

    7 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

16. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    41 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

17. Analytics should not states calls are missed when it was answered

    5 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

18. Allow all users to use texting system with the company phone number

    26 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 3, 2024

19. When the main company number was dialed it will ring first before the company greeting will be played.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024

20. Caller ID to External Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 29, 2024