Settings and activity

310 results found

1. Remove SMS Icon in Mobile App

   5 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 29, 2025

2. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 28, 2025

3. International calls report

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 28, 2025

4. Ability to Remove Tabs/Feature in the RC App Desktop View

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 28, 2025

5. Want to delete guests

   27 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 17, 2025

6. Voicemails in call queue be restricted to one person at a time listening

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jan 17, 2025

7. Feature to prevent users to listen to voicemails at the same time.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 17, 2025

8. adjust how AI notes summarize calls

   15 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I'm glad to announce that this feature is now live in your account.

   
   

   Account -> Admin Settings ->. ... -> Templates.

   
   

   In the templates section, you can customize summary for each template

   
   

   You can customize the summary template, including the ability to summarize it in 1st person.

   
   

   You can find the relevant section in the attached screenshot

   Mark supported this idea  ·  Jan 14, 2025

9. Show caller ID name with caller number in the RC app for mobile.

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 13, 2025

10. Recover call recordings for past 90 days

    117 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 10, 2025

11. Ability to change the city location of a phone number

    28 votes

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    5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 2, 2025

12. Stop Spam Calls

    23 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 31, 2024

13. Show Original Callers Number in Caller ID when Transferring calls

    32 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 30, 2024

14. Allow special characters in user last name field

    12 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 25, 2024

15. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Mark supported this idea  ·  Dec 24, 2024

16. Allow Visibility to see which templates are assigned to a user

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 23, 2024

17. Group Owned Inbound Fax Only Phone Numbers

    21 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 20, 2024

18. Delete All option for Voicemail

    16 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 20, 2024

19. CallerID Name in UK

    31 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024

20. Allow More Than 10,000 Contacts

    74 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 11, 2024