Settings and activity

269 results found

1. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   326 votes

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   Planned  ·  102 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 1, 2024

2. call back function in call queues for long waiting callers

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 27, 2024

3. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Mark supported this idea  ·  Sep 27, 2024

4. Create a single task for queue calls | RingCentral for Salesforce

   7 votes

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 26, 2024

5. Salesforce integration call pop up screen to appear even when salesforce is minimised.

   5 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 25, 2024

6. Voicemail notification showing the name on the contacts

   14 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 18, 2024

7. Additional routing options with # or *, such as dial by name directory

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 16, 2024

8. Dial-by-Name customization

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 16, 2024

9. Call log option to display 50, 100, 200 items per page

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 16, 2024

10. notifications for outbound text messages

    14 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Sep 10, 2024

11. mention or hyperlink from initial message

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    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 16, 2024

12. Shorten default time for connecting calls between company greeting and user extension.

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 13, 2024

13. Ability to call short code numbers such as 311

    32 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 8, 2024

14. Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 7, 2024

15. Get alert when a call queue is empty or without any online person

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 5, 2024

16. Show Toll-free minute usage in Service Web

    67 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 1, 2024

17. Separate ring for Desktop app and Mobile app

    218 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Mark supported this idea  ·  Aug 1, 2024

18. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 1, 2024

19. non-auto updating msi version of the desktop app

    17 votes

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    Implemented  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 17, 2024

20. Missed call report that shows all available users at the time of the missed call.

    44 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 15, 2024