Settings and activity

48 results found

1. Super admin able to get an access to all cases created on the account not just the user who created it.

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   2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Aug 26, 2026

2. Bulk Update Capability for Regional Settings

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Aug 17, 2026

3. Enable Number Selection for Special Order Area Codes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Lara shared this idea  ·  Jul 22, 2026

4. Increase Retention Period for Sent Faxes

   160 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Jul 20, 2026

5. Granular Role Permission to Hide/Disable Voicemail "Share" Button

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Lara shared this idea  ·  Jun 30, 2026

6. Adding the Remote Control Support for RingCentral Video Meeting using RingCentral App web version.

   12 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Jun 29, 2026

7. Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  May 6, 2026

8. PRESENCE REPORT

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Apr 24, 2026

9. ALLOW DRUG NAMES TO BE SENT VIA SMS

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lara supported this idea  ·  Apr 23, 2026

10. Ability to Toggle the "All-new RingCentral Video Meetings" Feature Account-Wide

    6 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  Apr 8, 2026

11. Filter download user list

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lara supported this idea  ·  Mar 12, 2026

12. Separate Permission for Voicemail-to-Text

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  Feb 26, 2026

13. Export phone numbers including serial numbers for desk phone

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lara supported this idea  ·  Feb 12, 2026

14. A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  Nov 4, 2025

15. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lara supported this idea  ·  Sep 3, 2025

16. Add ability to remove post survey in RCV

    7 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Lara supported this idea  ·  May 30, 2025

17. Allow the same user to be in both the primary call queue and the overflow call queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  Apr 8, 2025

18. Telus - Increase the limit from 4 free seats per user extension

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  May 23, 2024

19. Option to disable or enable fax feature for the entire account in the Admin Portal

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lara shared this idea  ·  May 9, 2024

20. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Lara supported this idea  ·  Apr 26, 2024
    An error occurred while saving the comment
    Lara commented  ·  Apr 26, 2024  ·  Edit…  ·  Delete…

    When a call rings a Call Queue and a user picks up.
    The call is tagged as a missed call, on devices that are not the ones that answered. In clients business, they call back clients numbers that are listed as missed call. They end up calling back clients that were already assisted.

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