Settings and activity

82 results found

1. Automated reports for RingSense managers

   28 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Nov 14, 2024

2. Pause Automatic Call Recording

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Nov 12, 2024

3. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   52 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Nov 12, 2024

4. Super Admin to access other user extensions access

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Danielle shared this idea  ·  Nov 7, 2024

5. Increase SMS Allocation

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Nov 6, 2024

6. Call waiting for queue calls

   157 votes

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   40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
   Danielle supported this idea  ·  Nov 4, 2024

7. Increase Retention Period for Sent Faxes

   57 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Oct 16, 2024

8. Caller ID for every extension

   69 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Oct 10, 2024

9. Download SMS content

   57 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Oct 8, 2024

10. Customize Call Screening Prompt

    4 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 7, 2024

11. Multiple fax recipients from main fax number

    55 votes

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    7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 2, 2024

12. Caller ID name support for canadian numbers

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 1, 2024

13. Remove geographical address on numbers

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Danielle shared this idea  ·  Jul 22, 2024

14. Get Billing invoice as Excel file

    5 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 17, 2024

15. Make creating SMS group easier

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Danielle shared this idea  ·  Jul 15, 2024

16. Option for the admin to view who disconnected the call

    26 votes

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    Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 12, 2024

17. Automatic Reports for Live Reports

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 11, 2024

18. Make an option in the admin portal to force RC mobile app logout only

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 10, 2024

19. Sync RC contacts to Hubspot contacs

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 8, 2024

20. Contacts- ALL

    44 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Jul 8, 2024