Settings and activity

126 results found

1. Voicemail recipient when blind transfer

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Danielle Dumpit shared this idea  ·  Aug 15, 2025

2. Option to delete messages or multiple messages

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Jun 19, 2025

3. Task Notifications / Reminders / Alerts

   17 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Jun 16, 2025

4. Use Company Main Number as caller ID for texting from all extension for all users.

   61 votes

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   New  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 30, 2025

5. Retain the main number as SMS outbound caller id.

   47 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 30, 2025

6. SMS Blasts

   6 votes

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   New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 30, 2025

7. Enhancement Request for Call Forwarding Behavior with DND Status

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 28, 2025

8. Ability to switch SMS ID on multi-site location

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 23, 2025

9. Ai transcription and call summary in French

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  May 22, 2025

10. Translate other languages into English in the transcripts

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 21, 2025

11. Add name of SMS recipient automatically

    5 votes

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    New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 15, 2025

12. convert the voip number to wireless number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 13, 2025

13. Receive OTP from websites

    233 votes

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    Under Review  ·  51 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 13, 2025

14. Analytics regarding Text Messaging/SMS

    259 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Danielle Dumpit supported this idea  ·  May 9, 2025

15. Desk Phone and Desktop application Sync

    107 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 8, 2025

16. Fax Caller ID

    24 votes

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    4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  May 7, 2025

17. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    161 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Apr 28, 2025

18. RingSense Sentiment Playback Tracking/Pinpoint

    20 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Apr 7, 2025

19. upload knowledge bases in one upload

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Edit…  ·  Delete…  ·  Admin →
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    Danielle Dumpit shared this idea  ·  Apr 7, 2025

20. Enhanced AI Receptionist Customization and FAQ Compliance

    5 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Apr 7, 2025