← RingCentral Ideas

Settings and activity

24 results found

  1. RingCX Digital Message Notification Improvements

    31 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  2. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    32 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  3. Easier Contact Centre Management Solution

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  4. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Pat supported this idea  · 

  5. IVR Wait

    20 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat shared this idea  · 

  6. Timeout feature in IVR Menu

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  7. Adjustment - Cancel call transfer Label

    16 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  8. Longer ring time for deskphone/softphone

    21 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  9. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  10. Split internal and external call recording options - ACR

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat shared this idea  · 

  11. Pause/Mute Recording Option for Internal Calls

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  12. Delay in the event after "Single Play Audio"

    17 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  13. Impersonated admin showing incorrectly in the audit trail

    15 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  14. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  15. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  16. Disable greeting for internal calls

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat shared this idea  · 

  17. Disable User Greetings for internal calls

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pat supported this idea  · 

  18. Bulk assigning inventory numbers

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Pat commented  · 

    This would be a big time saver for engineers, currently we are unable to bulk assign numbers from the inventory and we have to do them 1 by 1. This is very time consuming and it would free up time for other things.

    Pat shared this idea  · 

  19. Adjust the Prompt repeat times of IVR menu

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
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