Settings and activity
49 results found
-
1 vote
An error occurred while saving the comment 
Nathalie
shared this idea
·
-
1 voteNathalie
shared this idea
·
-
3 votesNathalie
supported this idea
·
-
3 votesNathalie
supported this idea
·
-
40 votesNathalie
supported this idea
·
-
9 votes
An error occurred while saving the comment Nathalie
commented
Customer is chasing
Nathalie
shared this idea
·
-
20 votesNathalie
supported this idea
·
-
9 votesNathalie
supported this idea
·
-
11 votesNathalie
supported this idea
·
-
3 votes
An error occurred while saving the comment Nathalie
commented
Screenshot
An error occurred while saving the comment Nathalie
commented
Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)Request: Make the status message visible when searching internal contacts in RC App phone.
Nathalie
supported this idea
·
-
40 votesNathalie
supported this idea
·
-
44 votesNathalie
supported this idea
·
-
57 votesNathalie
supported this idea
·
-
8 votesNathalie
shared this idea
·
-
16 votesNathalie
supported this idea
·
-
98 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.Nathalie
supported this idea
·
-
91 votesNathalie
supported this idea
·
-
33 votesNathalie
supported this idea
·
-
207 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
An error occurred while saving the comment Nathalie
commented
Very important on the Frenchmarket as most customers have configured many simultaneous call queues on their platforms, with call queue pick up groups. So that the switchboard operators at all their stores can put call queue calls on hold and anwer another. We need more clarity inthe reporting as a result.
Nathalie
supported this idea
·
-
1 voteFuture Consideration · 0 comments · Developer Platform, APIs, & Integrations » Integrations · Admin →Nathalie
shared this idea
·
In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents