Settings and activity
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30 votes
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3 votesNathalie
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1 vote
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1 voteNathalie
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3 votesNathalie
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3 votesNathalie
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43 votesNathalie
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9 votes
An error occurred while saving the comment Nathalie
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Customer is chasing
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22 votesNathalie
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9 votesNathalie
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11 votesNathalie
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3 votes
An error occurred while saving the comment Nathalie
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Screenshot
An error occurred while saving the comment Nathalie
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Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)Request: Make the status message visible when searching internal contacts in RC App phone.
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40 votesNathalie
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45 votesNathalie
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57 votesNathalie
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8 votesNathalie
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16 votesNathalie
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102 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.Nathalie
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91 votesNathalie
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35 votesNathalie
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In the admin portal when "call waiting" under "phone" is OFF in a user ext, second calls do not follow the configured "when no one answers, send to ext.."). So second calls are not redirected.
Customer woud like call waiting to be OFF, but for any 2nd calls to be automatically directed to another extension without any actions from the agents