← RingCentral Ideas

Settings and activity

135 results found

  1. Longest Idle Call Queue Fix

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  2. Bring back the pre 2024 HUD on the desktop APP

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  3. Call Queue - "Allow members to change their queue status"

    29 votes
    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this only works if a agent/member is in multiple queues. If they are in only 1 queue you loose control to manage what queues you are in.

    this is important because RingCentral answer to other systems Hunt Group is call queues but still can't see a second call unless call queue pick up is added. At least not being able log out of a CallQueue for a ring group will help with feature parity. I know you can create RingGroups with a video pro license, but you lose any Caller ID or display name to know what group is being called.

    Katherine supported this idea  · 

  4. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  5. Dialpad should be accessible on the HUD screen.

    21 votes
    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 

  6. IVR Wait

    24 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    and the option of time out - a lot of AA or IVR greetings will say on other systems to press a prompt or remain on the line. you can insert a silent .wav or MP3 file. If you are trying to capture existing Mitel Connect and ShoreTel customers, this would make things easier.

    Katherine supported this idea  · 

  7. TEXT MESSAGE SMS NUMBER WE SENT FROM

    44 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  8. add minimum of 3 number of callers allowed in queue

    24 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  9. Switch to toggle back to the Old RingCentral App Layout

    49 votes
    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  10. Add Special Number to New RC PC Application!

    14 votes
    New  ·  6 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  11. Multiple recipient for faxes and SMS

    204 votes
    Under Review  ·  27 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  12. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    96 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  13. SMS Auto-Forwarding

    85 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  14. Feature Add: Being able to receive codes from Verification short codes

    44 votes
    New  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Katherine supported this idea  · 

  15. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    166 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  16. Improve the overall expereince of National and International whitelisting

    58 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  17. Ability to dial out while there is an incoming call

    90 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  18. Call Queue Wait Settings - wait time

    43 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  19. Firefox to be fully supported for RingCentral App

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  20. HUD- ALL option is missing

    29 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine supported this idea  · 
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