Settings and activity

83 results found

1. Analytics regarding Text Messaging/SMS

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   45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Peter supported this idea  ·  Sep 10, 2024

2. leave off deactivated users from adoption and usage report

   5 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 10, 2024

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   685 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Sep 10, 2024

4. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   Peter supported this idea  ·  Aug 9, 2024

5. Call Log Visibility for Forwarded Calls from another carrier

   4 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 22, 2024

6. Call log for transferred calls

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 22, 2024

7. Include RingCentral Messages to Archive

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 11, 2024

8. Paging logs

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jun 11, 2024

9. Performance Report Refused/Abandoned Calls

   5 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jun 3, 2024

10. Reporting | Refused Calls

    8 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 3, 2024

11. Live Reports - filter calls with low duration

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter commented  ·  May 31, 2024  ·  Edit…  ·  Delete…

    not just live reports but the QoS analytics reporting when looking at the calls tab as well

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    Peter supported this idea  ·  May 31, 2024

12. In the call history, display the ability to see the duration of every call

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  May 31, 2024

13. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Apr 12, 2024

14. Longest Idle Call Queue Fix

    71 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Apr 11, 2024

15. Delegate user access to call logs of users they are monitoring

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 27, 2024

16. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    23 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 11, 2024

17. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Mar 5, 2024

18. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Feb 7, 2024

19. Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Aug 22, 2023

20. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Dec 5, 2023