Settings and activity

82 results found

1. leave off deactivated users from adoption and usage report

   3 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Sep 10, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   657 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Sep 10, 2024

3. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   Peter Czarnecki supported this idea  ·  Aug 9, 2024

4. Call Log Visibility for Forwarded Calls from another carrier

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jul 22, 2024

5. Call log for transferred calls

   8 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jul 22, 2024

6. Include RingCentral Messages to Archive

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jul 11, 2024

7. Paging logs

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jun 11, 2024

8. Performance Report Refused/Abandoned Calls

   5 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jun 3, 2024

9. Reporting | Refused Calls

   7 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Peter Czarnecki supported this idea  ·  Jun 3, 2024

10. Live Reports - filter calls with low duration

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Czarnecki commented  ·  May 31, 2024  ·  Edit…  ·  Delete…

    not just live reports but the QoS analytics reporting when looking at the calls tab as well

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    Peter Czarnecki supported this idea  ·  May 31, 2024

11. In the call history, display the ability to see the duration of every call

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Peter Czarnecki supported this idea  ·  May 31, 2024

12. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Czarnecki supported this idea  ·  Apr 12, 2024

13. Longest Idle Call Queue Fix

    56 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Peter Czarnecki supported this idea  ·  Apr 11, 2024

14. Delegate user access to call logs of users they are monitoring

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Czarnecki supported this idea  ·  Mar 27, 2024

15. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    19 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Peter Czarnecki supported this idea  ·  Mar 11, 2024

16. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Peter Czarnecki shared this idea  ·  Mar 5, 2024

17. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Czarnecki shared this idea  ·  Feb 7, 2024

18. Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Czarnecki shared this idea  ·  Aug 22, 2023

19. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Peter Czarnecki shared this idea  ·  Dec 5, 2023

20. Caller ID and Call Queue name not showing when answering on MS teams

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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