Settings and activity

178 results found

1. Migrate Data From One Extension To Another.

   8 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Dec 9, 2024

2. Call Queue - "Allow members to change their queue status"

   33 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 25, 2024

3. Multiple recipient for faxes and SMS

   260 votes

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   Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

4. Different SMS recipients for Main Number and IVR Menus

   34 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

5. Allow setting the Company Fax/SMS Recipient to a call queue

   43 votes

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   Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

6. Super Admin Can View any Message/FAX/Voicemail

   74 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 14, 2024

7. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

8. Click to dial via spreadsheet

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

9. Allowing phone numbers to have option to change geographical location for outbound call

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 7, 2024

10. Increase Received Faxes Limit for more than 200

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 7, 2024

11. RC App for mobile - Call logs

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 6, 2024

12. Turn off in-call notification

    22 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 2, 2024

13. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    42 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 30, 2024

14. Add the ability to include Limited Extensions in Call Queue groups.

    22 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 18, 2024

15. call forwarding for external number let ringcentral system take over the handling of calls for external number

    8 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 17, 2024

16. cust want to have the option to transfer the call directly to the voicemail using presence

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 11, 2024

17. retrieving deleted fax, past data retention policy

    30 votes

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    New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 10, 2024

18. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    EJ supported this idea  ·  Oct 10, 2024

19. Sync of contacts between Ring Central App and admin portal/soft phones

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 4, 2024

20. Disable Direct calls

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 4, 2024