Settings and activity

174 results found

1. Allow setting the Company Fax/SMS Recipient to a call queue

   38 votes

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   Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

2. Super Admin Can View any Message/FAX/Voicemail

   67 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 14, 2024

3. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

4. Click to dial via spreadsheet

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

5. Allowing phone numbers to have option to change geographical location for outbound call

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 7, 2024

6. Increase Received Faxes Limit for more than 200

   30 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 7, 2024

7. RC App for mobile - Call logs

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 6, 2024

8. Turn off in-call notification

   22 votes

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   0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 2, 2024

9. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   39 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Oct 30, 2024

10. Add the ability to include Limited Extensions in Call Queue groups.

    16 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 18, 2024

11. call forwarding for external number let ringcentral system take over the handling of calls for external number

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 17, 2024

12. cust want to have the option to transfer the call directly to the voicemail using presence

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 11, 2024

13. retrieving deleted fax, past data retention policy

    23 votes

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    New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 10, 2024

14. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 10, 2024

15. Sync of contacts between Ring Central App and admin portal/soft phones

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 4, 2024

16. Disable Direct calls

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 4, 2024

17. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    19 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 2, 2024

18. Caller ID for every extension

    86 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 30, 2024

19. Ability to turn off call quality survey for agents.

    40 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    EJ supported this idea  ·  Sep 30, 2024

20. Capability of the User to use Multiple Site Caller ID

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 30, 2024