Settings and activity
34 results found
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19 votes
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8 votes
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6 votes
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30 votes
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21 votes
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76 votes
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53 votes
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231 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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116 votes
Admins, learn how to set up this feature here!
An error occurred while saving the comment 
Vinny
commented
Other systems allow a call monitor of the call queue with all inbound calls waiting. Queue members can interact with any call and pick it up if they want to, even if they're on a call. Call management in queues needs much more visibility.
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81 votes
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253 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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675 votes
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1,444 votes
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160 votes
This feature is currently in open beta and available for all!
Our previous system just let us share the mailbox for a queue for all queue members by default and we could define default permissions for viewing and deleting voicemail, or more specific permissions per user if needed.