Settings and activity
34 results found
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19 votes
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7 votes
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6 votes
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27 votes
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21 votes
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74 votes
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49 votes
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220 votes
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116 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment 
Vinny
commented
Other systems allow a call monitor of the call queue with all inbound calls waiting. Queue members can interact with any call and pick it up if they want to, even if they're on a call. Call management in queues needs much more visibility.
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77 votes
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240 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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642 votes
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797 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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160 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
Our previous system just let us share the mailbox for a queue for all queue members by default and we could define default permissions for viewing and deleting voicemail, or more specific permissions per user if needed.