Settings and activity
34 results found
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19 votes
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7 votes
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6 votes
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28 votes
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21 votes
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74 votes
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51 votes
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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116 votes
Admins, learn how to set up this feature here!
An error occurred while saving the comment 
Vinny
commented
Other systems allow a call monitor of the call queue with all inbound calls waiting. Queue members can interact with any call and pick it up if they want to, even if they're on a call. Call management in queues needs much more visibility.
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79 votes
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241 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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658 votes
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1,354 votes
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
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160 votes
This feature is currently in open beta and available for all!
Our previous system just let us share the mailbox for a queue for all queue members by default and we could define default permissions for viewing and deleting voicemail, or more specific permissions per user if needed.