Settings and activity

34 results found

1. MSI installer with Auto Update

   36 votes

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   8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this is now available on the downloads page: https://support.ringcentral.com/download.html

   Vinny supported this idea  ·  Dec 11, 2024

2. Add an OPT Out Signature line to SMS message automatically

   45 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Vinny supported this idea  ·  Nov 1, 2024

3. Add visibility and management of globally parked calls

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Nov 2, 2023

4. Allow user to be part of multiple roles

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Jan 19, 2024

5. add HUD feature to apple iphone app.

   122 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Adjust how missed calls are categorized for group calls

   481 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

7. Tiered Ring Groups - Call Queues

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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8. It should be visible which people are registered on a call queue

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   186 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

10. Add Public Holidays into the Call Queue Schedule

    64 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

11. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Parked Call Visibility

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Integration with Apple Watch

    111 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. User group access call log of the same user group

    73 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. SMS/Text Templates

    81 votes

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    48 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    Thank you! 

16. Increasing Paging Only group to more than 25 devices

    98 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Desk Phone and Desktop application Sync

    106 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Looking to arrange HUD by Dept/group

    100 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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19. Call Queue Direct Number for Users in Queue

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Alert for Call Queue Voicemails in RingCentral App

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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