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← RingCentral Ideas

Settings and activity

71 results found

  1. Flipping calls from a desktop app and mobile app to a hotdesk phone

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  2. Identifier on the deskphone if it's registered on a different account/location

    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  3. Answering calls via handset on polycom phones without pressing answer button

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  4. Disable dial pad pop out

    32 votes

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    New  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  5. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    17 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  6. Customer wants an option in the app to only show the users as part of the Company Contacts

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  7. Feature Request: Super Admin Self-Service Contact Center Routing Change

    23 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  8. analytics retention policy

    68 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  9. Disable 2fa on a user level

    9 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  10. Delete bulk messages/Conversation in Unified App

    153 votes

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    Future Consideration  ·  59 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  11. Hi, any options to listen to live local radio station on poly phones?

    5 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  12. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Sonia Llaneta supported this idea  · 

  13. Export message data in a readable format like a conversation in the app

    37 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  14. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Sonia Llaneta supported this idea  · 

  15. IVR setup for internal calls

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  16. Visual indicator on the desk phone that the call is being recorded

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  17. Setting in the audio output to change it for a voicemail destination

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  18. Automatically monitor a user

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sonia Llaneta shared this idea  · 

  19. Monitor HUD on android RC mobile app

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Sonia Llaneta commented  · 

    I hope there is a way to barge or monitor on the mobile phone app.

  20. Text message prompt instead of a voicemail

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sonia Llaneta shared this idea  · 
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