Settings and activity

72 results found

1. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sonia shared this idea  ·  Sep 12, 2024

2. Flipping calls from a desktop app and mobile app to a hotdesk phone

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sonia shared this idea  ·  Aug 22, 2024

3. Identifier on the deskphone if it's registered on a different account/location

   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Aug 22, 2024

4. Answering calls via handset on polycom phones without pressing answer button

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Aug 14, 2024

5. Disable dial pad pop out

   32 votes

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   New  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Jul 18, 2024

6. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

   17 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Jul 12, 2024

7. Customer wants an option in the app to only show the users as part of the Company Contacts

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sonia shared this idea  ·  Jul 3, 2024

8. Feature Request: Super Admin Self-Service Contact Center Routing Change

   23 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Jun 26, 2024

9. analytics retention policy

   68 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sonia supported this idea  ·  Jun 13, 2024

10. Disable 2fa on a user level

    9 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sonia supported this idea  ·  Jun 3, 2024

11. Delete bulk messages/Conversation in Unified App

    155 votes

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    Future Consideration  ·  60 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Sonia supported this idea  ·  May 9, 2024

12. Hi, any options to listen to live local radio station on poly phones?

    5 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sonia supported this idea  ·  Apr 2, 2024

13. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Sonia supported this idea  ·  Mar 19, 2024

14. Export message data in a readable format like a conversation in the app

    37 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sonia supported this idea  ·  Mar 18, 2024

15. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Sonia supported this idea  ·  Mar 14, 2024

16. IVR setup for internal calls

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Sonia shared this idea  ·  Mar 7, 2024

17. Visual indicator on the desk phone that the call is being recorded

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sonia shared this idea  ·  Feb 8, 2023

18. Setting in the audio output to change it for a voicemail destination

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sonia shared this idea  ·  Jun 8, 2023

19. Automatically monitor a user

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sonia shared this idea  ·  Jun 19, 2023

20. Monitor HUD on android RC mobile app

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sonia commented  ·  Jul 6, 2023  ·  Edit…  ·  Delete…

    I hope there is a way to barge or monitor on the mobile phone app.

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