Settings and activity

25 results found

1. request to see call recording in RC app

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Fretzie commented  ·  Mar 24, 2026  ·  Edit…  ·  Delete…

   Customer requests to have an option to access all call recordings not just on the admin portal but on the app as well.

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2. call log remove

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Apr 9, 2025

3. Multi Site: Enhance Multi Site Features -

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Fretzie supported this idea  ·  Mar 7, 2025

4. Failed Fax Preview

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Fretzie supported this idea  ·  Mar 6, 2025

5. CALL LOGS

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Feb 21, 2025

6. Key Extender for Presence

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Jan 22, 2025

7. Custom role

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Dec 6, 2024

8. Shared SMS were multiple users can receive and send SMS on specific number

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Fretzie supported this idea  ·  Oct 9, 2024

9. customize downloading call log reports

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Sep 25, 2024

10. IVR If caller doesn't press anything it should just play 1 time or it should be customized

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Jun 28, 2024

11. Allow multiple accounts to run simultaneously on app / cell phone

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Jun 7, 2024

12. Requesting For Phone Numbers To Be Searchable At 411.com

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Jun 7, 2024

13. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    46 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Fretzie supported this idea  ·  Jun 4, 2024

14. Remove missed call from queue members if answered

    221 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Fretzie supported this idea  ·  Jun 3, 2024

15. Setup Multiple Voicemail Recipients

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  May 29, 2024

16. Separate ring for Desktop app and Mobile app

    220 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Fretzie supported this idea  ·  May 24, 2024

17. ringing simultaneously

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Apr 26, 2024

18. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Apr 23, 2024

19. Personalize CNAM

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Apr 11, 2024

20. Customize a customized cover template

    2 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Mar 28, 2024