Settings and activity

25 results found

1. request to see call recording in RC app

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Fretzie commented  ·  Mar 24, 2026  ·  Edit…  ·  Delete…

   Customer requests to have an option to access all call recordings not just on the admin portal but on the app as well.

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2. call log remove

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Apr 9, 2025

3. Multi Site: Enhance Multi Site Features -

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Fretzie supported this idea  ·  Mar 7, 2025

4. Failed Fax Preview

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Fretzie supported this idea  ·  Mar 6, 2025

5. CALL LOGS

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Feb 21, 2025

6. Key Extender for Presence

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Jan 22, 2025

7. Custom role

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Dec 6, 2024

8. Shared SMS were multiple users can receive and send SMS on specific number

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Fretzie supported this idea  ·  Oct 9, 2024

9. customize downloading call log reports

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Fretzie shared this idea  ·  Sep 25, 2024

10. IVR If caller doesn't press anything it should just play 1 time or it should be customized

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Jun 28, 2024

11. Allow multiple accounts to run simultaneously on app / cell phone

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Jun 7, 2024

12. Requesting For Phone Numbers To Be Searchable At 411.com

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Jun 7, 2024

13. TEXT MESSAGE SMS NUMBER WE SENT FROM

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    46 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

    Fretzie supported this idea  ·  Jun 4, 2024

14. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Fretzie supported this idea  ·  Jun 3, 2024

15. Setup Multiple Voicemail Recipients

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  May 29, 2024

16. Separate ring for Desktop app and Mobile app

    218 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Fretzie supported this idea  ·  May 24, 2024

17. ringing simultaneously

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Apr 26, 2024

18. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Apr 23, 2024

19. Personalize CNAM

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Fretzie supported this idea  ·  Apr 11, 2024

20. Customize a customized cover template

    2 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Fretzie shared this idea  ·  Mar 28, 2024