Settings and activity

59 results found

1. International Toll-free number calling _ BT accounts

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   New  ·  0 comments  ·  Phone & Messaging » International  ·  Edit…  ·  Delete…  ·  Admin →
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   Ismael Pimentel shared this idea  ·  Jun 7, 2024

2. Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael Pimentel shared this idea  ·  Sep 27, 2023

3. Queue's included in the Download User List File

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ismael Pimentel shared this idea  ·  Jan 6, 2022

4. Permanent Fix for White screen Issue

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ismael Pimentel shared this idea  ·  Feb 9, 2022

5. Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ismael Pimentel shared this idea  ·  Jan 3, 2022

6. Requesting to have a feature to hear engage tone/busy tone if the user has a call.

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ismael Pimentel commented  ·  Jan 15, 2024  ·  Edit…  ·  Delete…

   having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call

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7. BT Feature Request : changing the address on the home page of the admin portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Access voicemail without pin from IP phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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10. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Custom ringtones for internal calls

    15 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more: https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_web

12. Ability to provision 3rd party non supported phones for BT accounts

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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13. Voicemail-to-text feature can be archived

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Remove missed call from queue members if answered

    223 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

15. Give a reminder when calls are in Park

    76 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. 3rd party calendar to be viewed through the RC App

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Account-Wide Holiday Settings and/or Holiday Templates

    257 votes

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    30 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

19. Add Remote Control feature to RC Desktop App - Video

    194 votes

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    74 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Harish Narayan responded

    Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app.

    See Requesting and approving remote desktop control.